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Moss Bros. Chrysler Dodge Jeep RAM San Bernardino

San Bernardino, CA

Overview
Reviews
Vehicles
4.5
436 Reviews
The Moss Family of dealerships - Moss Bros Chrysler Jeep Dodge of Riverside, San Bernardino, and Moreno Valley, Moss Bros. Honda, and Moss Bros. Toyota - successfully operates all of their stores at an elite level of service such as the Dodge "5 Star", Toyota Signature and Honda Excel. But it's not surprising at Moss, where our motto is "to not only meet, but exceed customer expectations." In other words, "At Moss, You're the Boss!"
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1100 S E St

San Bernardino, CA

92408

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Showing 261 service reviews

March 07, 2026

Completely disappointed specially since I've been a loyal customer for many years. Never again. More

by sandys4asdm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can't remember
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Mar 09, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

Thank you for sharing your feedback. We’re very sorry to hear that your recent visit left you feeling this way, especially after your years of loyalty. Your experience is not the level of service we strive to provide, and we would value the chance to discuss what happened and work toward a resolution. Please give us a call at 909-884-8255.

March 07, 2026

David and Kody helped us get the best deal for what we needed serviced. Thank you More

by Universal828
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David, kody
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Mar 09, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

Thank you for the great review! We're glad to hear that David and Kody were able to help you get the best deal for the service you needed. We appreciate your support and look forward to assisting you again in the future.

March 05, 2026

Service was as quick and exactly what I asked for. Staff was able to answer my questions and concerns More

by Antonio Ortega
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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Mar 05, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

Thank you for sharing your experience! Providing efficient service while keeping our customers informed is always our goal. We’re happy to hear we met your expectations!

February 28, 2026

Messed up my car from drivable state to not. Now I have no car and I am unable to get hold of the person Frank Paredes who emailed me about my car situation when I first sent it in. More

by sophiia777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank Paredes
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Mar 02, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

Thank you for bringing this to our attention. We apologize for the inconvenience and lack of communication. Your vehicle’s safety and timely service are our priority, and we want to work with you to fix this issue. Please give us a call at 909-884-8255.

February 28, 2026

Benny always gets me in and out with no issues! Always a great experience coming and going from here. More

by kachadoriansummer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny
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Mar 02, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

Thank you for the 5-star review! We’re glad Benny makes your visits smooth and hassle-free. We appreciate your continued trust in us!

February 28, 2026

No complaints. Always taken care of in a polite and professional manner for years. That's why I keep coming back. Their mechanics have always been great with my car More

by CHRSTPHRD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Navarro
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Mar 02, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

Thank you for sharing your experience! Your continued support means a lot, and we’re proud to hear our team has consistently taken care of your cars with professionalism and care.

February 26, 2026

I always have a pleasant experience bringing my vehicle in for routine service associates are always professional and very good at explaining all the details about needed services More

by cedreonamay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
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Feb 27, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

Thank you for your continued trust in us! We’re so glad to hear every visit has been a pleasant one and that our team takes the time to clearly explain your vehicle’s needs. We appreciate you!

February 26, 2026

Service tech thorough and considerate. Returned my phone calls which is very important to a customer. More

by NADINEFERRELL
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Nazari
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Feb 26, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

Thank you for your kind words! We’re glad our service tech was thorough, considerate, and kept you updated — returning calls is always a top priority for us.

February 22, 2026

Getting the vehicle in for service was simple, once the vehicle was there it took extremely long, the communication with me was almost non existent. Now my jeep makes a grinding sound when I make right tu More

by MEJIADS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t recall
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Feb 23, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

We appreciate you bringing this to our attention. We regret that your service experience took longer than expected and that communication fell short. Additionally, the concern you mentioned about the grinding noise is something we take very seriously. Please reach out to us at 909-884-8255 so we can have our team take another look and ensure everything is properly addressed.

February 21, 2026

Robert was great, listened to all my concerns and took good care of my vehicle More

by GURMEETKAURDUHAN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Report | Print
Feb 23, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM San Bernardino responded

Thank you for the 5-star review! We’re so glad to hear Robert listened to your concerns and took great care of your vehicle. We’ll be sure to share your kind words with him!

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