Moss Bros. Chrysler Dodge Jeep RAM Moreno Valley

The prices look great but they put on "dealer installed options" on top of the advertised prices. I feel as though this is a bit of a bait and switch. They have not replied to emails about the dealer optio options" on top of the advertised prices. I feel as though this is a bit of a bait and switch. They have not replied to emails about the dealer options and have not shown a willingness to negotiate the "dealer installed options." I was told by one sales person that they are giving me such a good deal that they expected me to by the warrenty and gap insurance. I told them that the price was still out of my range and they told me if I can afford 53K then I would also be able to afford 58K. More

I've been waiting 3 months for a refund for an "extra" I never received.First a check was promised,that changed to sending refund to my lender,then told to wait one more payment cycle.Nothing.Liars and Thie never received.First a check was promised,that changed to sending refund to my lender,then told to wait one more payment cycle.Nothing.Liars and Thieves.This is how they treat a 3 time customer. More

Worst dealer ever they call me for an appointment the car that I went to see wasn't there and the seller didn't show up to the appointment it was his day off car that I went to see wasn't there and the seller didn't show up to the appointment it was his day off More

They called me 8 times and then were very rude because I chose not to buy a car from them. Extremely rude sales people chose not to buy a car from them. Extremely rude sales people More

I took my 2018 Chrysler 300 in for a problem with my radio. Clay is the rep that worked with me. He was very friendly and accommodating to my needs. My car hasn't been fixed yet because they're waiting radio. Clay is the rep that worked with me. He was very friendly and accommodating to my needs. My car hasn't been fixed yet because they're waiting for a part. He has been in close contact with me to keep me updated on the progress. Thank you Clay. More

Writers Brian Santoyo & Lorena Galeana made sure they understood what I needed and expedited the repair time, so I could have my Jeep repaired in time for me to be able to spend time with my granddaughte understood what I needed and expedited the repair time, so I could have my Jeep repaired in time for me to be able to spend time with my granddaughter. Also, mechanic Randy knows my old Jeep inside and out, and I will wait for him, rather than take a chance with another. More

Contacted them 5 times to fix a recall. "We will contact you right away!" NOTHING. I'll drive out of my way to avoid this lack of customer service. "We will contact you right away!" NOTHING. I'll drive out of my way to avoid this lack of customer service. More

Brought in my 2015 dodge ram 4 times and they could not fix a check engine light. Was charged over 2600 dollars. Will nevergo back there again. fix a check engine light. Was charged over 2600 dollars. Will nevergo back there again. More

At Moss you are NOT the boss. Falsely advertises prices online and then changes them on you when you arrive in person. The Internet Sales Manager, Dawn, even confirmed for me that Falsely advertises prices online and then changes them on you when you arrive in person. The Internet Sales Manager, Dawn, even confirmed for me that the online advertised price was the sale price of the vehicle prior to my arrival. However, they still increased the price when I arrived and hardly budged from it. Be ready to walk out the door and go back home if you visit. More