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Moss Bros. GMC

Moreno Valley, CA

4.1
144 Reviews
Your favorite Buick GMC dealership offering the lowest price and the highest customer service. Call, email, or visit our showroom for your new or pre-owned vehicle.
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12675 Auto Mall Drive

Moreno Valley, CA

92555

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Showing 144 reviews

March 12, 2026

Awesome customer service, very friendly and professional. Hard to get a hold of service by phone though. More

by johnharrison77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Chavez
Mar 12, 2026 -

Moss Bros. GMC responded

Thank you for your kind words and the 5-star rating! We’re happy to hear our team provided friendly and professional service. We also appreciate your feedback about reaching service by phone and will use it to help improve our communication.

March 04, 2026

Very Professional,Kind, Willing to Listen and Search Out an Answer. Displayed A Willingness to Get Help. They Did Not give up on finding the problem, even though the vehicle was Older. More

by WENDELL4ME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerome and Service Manager.
Mar 04, 2026 -

Moss Bros. GMC responded

Thank you for sharing your experience! We’re so glad our team demonstrated professionalism and persistence while working to resolve your concern. Providing thorough service and clear communication is always our goal.

March 02, 2026

Horrible took long on my car. Then they return it and oil was leaking missing the bottom tray and claimed car next had it and at last they apologized because they found it More

by griselda.gastelum59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jermy
Mar 02, 2026 -

Moss Bros. GMC responded

We sincerely apologize for the inconvenience and frustration you experienced. Delays and issues like the missing bottom tray and oil leak are unacceptable. We’re glad our team was able to locate the part and resolve the issue, and we’re reviewing our processes to prevent this from happening in the future.

March 01, 2026

One of the best experiences I’ve ever had. Super easy and everybody was super friendly. I’m also very knowledgeable. More

by jayare44
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barnaby Lerma, Roberto
Mar 02, 2026 -

Moss Bros. GMC responded

Wow — that means so much to us! We’re glad our team made everything simple, welcoming, and informative. We truly appreciate your 5-star feedback!

February 19, 2026

Thanks for the great service and help and information thru the process of my purchase and other help in completing my purchase More

by DANASH53
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Oley, Mo,Najeeb
Feb 20, 2026 -

Moss Bros. GMC responded

Thank you for sharing your experience! We’re happy we could help every step of the way and make your purchase a positive one. Enjoy your new vehicle!

February 18, 2026

I have another appointment but they were not work with me so I lost my other appointment. I want to go get the appointment and then come back and finish off but they said no now I think I should’ve just skip More

by Genehike4124
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
I think it was Abe, but he was not the one that I talked to before so that reading was a mess. He was with another client. I should have waited for him.
Feb 19, 2026 -

Moss Bros. GMC responded

We’re sorry to hear about your experience and understand how frustrating this must have been. We appreciate you sharing your feedback and would like the opportunity to better understand what happened and see how we can improve. Please contact us at 951-242-2223 so we can discuss this further.

February 17, 2026

Customer service was great! I’m happy with a very service at moss. Thank you with all you do. More

by PERALTA87.EP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Feb 18, 2026 -

Moss Bros. GMC responded

Thank you for the 5-star review! We’re so glad to hear you were happy with the service at Moss. We truly appreciate your support!

February 17, 2026

We were very upside down and our vehicle when we arrived to Moss Bros. We basically had no expectations due to the amount we were upside down. When we walked in, we were greeted so warmly with kindness and More

by lovinglifejesse
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
MoE finance nick sales forgot other sales name
Feb 18, 2026 -

Moss Bros. GMC responded

Thank you so much for this incredible review! We’re truly honored you trusted Moss Bros with your situation, and we’re thrilled our team made the process smooth and stress-free. Congratulations on your new 2026 GMC and welcome to the Moss family!

February 15, 2026

Excellent service by sales personal. Also, GM Manager provide excellent options to make the deal More

by tony-bones1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roberto Fernandez, Ramiro, Nancy (Financial Team
February 07, 2026

I would not recommend moss We were misinformed. We thought we We’re paying to protect our paint! Not for a wax My previous gmc purchase was a paint protector that lasts 5yrs, and this is definit More

by MOJOBLANCHET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Finance dept
Feb 09, 2026 -

Moss Bros. GMC responded

We’re very sorry to hear about the confusion regarding your paint protection. We understand how frustrating it can be to expect one thing and receive another. We’d love the chance to review your service and clarify what was provided so we can make sure you get the protection you were expecting. Please contact us at 951-242-2223 so we can assist.

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