Moss Bros. GMC

SERVICE NIGHTMARE!!! MOSS BROS. BUICK GMC IS THE WORST! DO NOT GO TO THEM! I REPEAT DO NOT!!!! I bought a 2013 Buick Regal from them in 2015. I was very happy, it was my MOSS BROS. BUICK GMC IS THE WORST! DO NOT GO TO THEM! I REPEAT DO NOT!!!! I bought a 2013 Buick Regal from them in 2015. I was very happy, it was my dream car. In 2016 I received an oil change from them. They did the standard fluid check, brake check, battery check as and everything was all good. Two days later, my car breaks down on the side of the road with a dead battery. There was so much corrosion on the battery. They NEVER checked my battery when I brought it in for the oil change! They also stopped giving me complimentary oil changes because I would not service my car through them, but when I bought the car, I was told I would receive lifetime complimentary oil changes. NOW let’s fast forward to a month ago.... I took my car in on March 27th due to my check engine light being on. They had my car for a week. I picked my car up March 31st and paid $1,000.00 for the service. When I picked up my car, they told me everything was fine, and they didn't see anything else wrong. The next time I needed to bring the car in would be after 12,000 miles for a regular service. I didn't drive my car the rest of the day Saturday or Easter Sunday. Monday morning April 2nd, I start my car to go to work and it didn't start. I tried it again, this time it started and the check engine light was on. I had to take my car back to Moss Bros Buick GMC 2 days later. They stated I had a dead cell in my battery, and I needed to buy another part, which was the same part I bought when I brought the car in the week before. So this totaled up to $200.00. They also had my car for about 4 days for this issue. They even assured me after this incident my car is good to go. Now I've had my car for a week and I'm driving home from work. The check engine light comes on for the 3rd time, the car is overheating, and I break down on the side of the freeway again!!! My car just completely SHUT OFF! I was in the WORST spot possible. The tow driver did not want to help me because I was in such a dangerous spot. I tow my car back to MOSS BROS. Now they are telling me I need a brand new engine and it's going to cost me $8,000.00 and GM (General Motors) is not paying for anything. My car has been there for 2 weeks now. More

Friendly helpful service For me whoever takes time to answer your expectations and experience that’s made a best investment deal that i’v e been made.. thanks. For me whoever takes time to answer your expectations and experience that’s made a best investment deal that i’v e been made.. thanks. More

Had what i needed and very happy. Previous car was totaled, needed a car quick so i went to moss bros m.v. chevy dealer cause i have a friend of a friend who highly reccomended them. T Previous car was totaled, needed a car quick so i went to moss bros m.v. chevy dealer cause i have a friend of a friend who highly reccomended them. Turns out i had my eye on two cars from doing online research. Chose a used malibu within my price range, low miles and looks new. Very happy with sales staff, and yes even finance dept. Brian went above and beyond during our visit to accomodate us,ty Brian. Jose cant thank you enough, and old friend Chuck B., u da man. More

oil change the was my first oil change and tire rotation on this car. It was done in a timely manner. Excellent service, friendly and kind employees. the was my first oil change and tire rotation on this car. It was done in a timely manner. Excellent service, friendly and kind employees. More

Excellent people to work with Went to multiple car dealers, GMC and others, from the Coachella Valley to Temecula. Moss Bros. had the vehicle we wanted and stood by the pricing th Went to multiple car dealers, GMC and others, from the Coachella Valley to Temecula. Moss Bros. had the vehicle we wanted and stood by the pricing they quoted. Will recommend them to others. More

Very good deal on my used car purchase I was very glad to meet a young Jesse who offered me a ride on club car when I was wandering looking for a car posted online. His kindness and friendl I was very glad to meet a young Jesse who offered me a ride on club car when I was wandering looking for a car posted online. His kindness and friendliness made me feel as ease and relaxed. I also got a very good deal on my used car purchase. I definitely will come back with Moss Bros and Jesse for next purchase. More

Excellent People - Outstanding Service! This was one of several dealerships I visited in my car search. By far superior to any of the others, including another GMC dealer, in every respect. This was one of several dealerships I visited in my car search. By far superior to any of the others, including another GMC dealer, in every respect. Everyone from the sales person, to the sales manager, and including the finance people were excellent to work with. Their follow up has been phenomenal and they’ve answered every question I had to my complete satisfaction. I would definitely recommend! More

Great staff and managers! The staff was really helpful to put me at ease with my issues. Made sure I was really taken care of. Even the management took the time to talk to me. The staff was really helpful to put me at ease with my issues. Made sure I was really taken care of. Even the management took the time to talk to me. More

Satisfaction in finding the right car. Came to the dealership to test drive a 2017 Buick Encore that we purchased at the advertised price. My daughter found it a better vehicle to drive th Came to the dealership to test drive a 2017 Buick Encore that we purchased at the advertised price. My daughter found it a better vehicle to drive than the Chevy Malibu that we were trading in. We did not get the trade in value that we wanted but I think the agreed value was also acceptable to me so we were able to complete the purchase More

Friendly and Professional Moss Bros. in Moreno Valley is always friendly and professional. While waiting for my car service to be finished, every employee that walks by you sa Moss Bros. in Moreno Valley is always friendly and professional. While waiting for my car service to be finished, every employee that walks by you says a friendly hello and asks if everything is going well, very comfortable setting. Daniel in the parts dept. is very friendly, helpful and takes care of you. Jeromy and Sarah in the Service Dept. are friendly and professional. If you are looking for a great salesman/information go to guy it's Richard Latham. Keep up the friendly, good work! Victoria More