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Moss Bros. Toyota of Moreno Valley - Service Center

Moreno Valley, CA

3.1
185 Reviews
Call Service Center (951) 247-8000

185 Reviews of Moss Bros. Toyota of Moreno Valley - Service Center

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August 28, 2025

It was an easy service experience. Sal got me in and out for my Toyota Highlander recall. He was professional and courteous. Thank you again for making me a happy customer. More

by ktoke20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal and Elmer
Report | Print
August 28, 2025

They really need to be on the same page about what service is being done. They said they didn’t rotate my tires and paperwork doesn’t say it…. If their system says different. The service manager is ju More

by vargasj_2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve and Marty
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April 09, 2025

I bought a set of tires there, when I got a nail on the tire, they told me go to American tires to fit it. No warranty on nail…. . I’m thinking about their services in the future. Should I continue with th More

by dnguyen37h107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manager
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January 18, 2025

I had a very disappointing experience with Moss Brothers Toyota in Moreno Valley. After leasing my BZ4X 13 months ago, I was told I would receive a second key. When I was called to collect it on January 16, More

by Karim
Recommend Dealer
No
Employees Worked With
Disappointing
Report | Print
Jan 20, 2025 -

Moss Bros. Toyota of Moreno Valley responded

Hello Karim. We are sorry to hear that you are having an issue with your second key. We ask that you please reach out to our director to see what can be done to better help in this situation. Please reach out to Arnold Flores at 951-247-8000 x7122 and we hope to hear back from you soon. We appreciate your business and work hard to make our customers happy.

Jan 22, 2025 -

Karim responded

The issue started when I was contacted by a member of your team who informed me that the second key to my vehicle was readily available at the dealership which late by 13 months. However, upon my arrival, after spending considerable time there, I was told that I needed to pay for the key as it was allegedly not included in my contract. When I declined, I was treated rudely and was asked not to speak further and, on more than one occasion, to leave the premises. Following this incident, I lodged a complaint with Toyota, who confirmed that the second key was, in fact, included in my contract and in your dealership. This validation not only highlights the mistake made but also raises serious concerns about the behavior and professionalism of your team. I was quite surprised by your response, which simply directed me to call and follow up. It is your team's responsibility to take appropriate action, including extending a sincere apology for the unprofessional and deceptive conduct I experienced. I trust you will take this matter seriously and address the situation appropriately to prevent such occurrences in the future. I look forward to your prompt action

April 26, 2024

Frustrated by the customer service. Missed installing a part on a recent repair. Haven't remedied the repair yet. They got paid. Forget me or the missing part they promised to order and More

by wende
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Several
Report | Print
Apr 26, 2024 -

Moss Bros. Toyota of Moreno Valley responded

Hello, we are sorry to hear that you have been having a poor experience with the customer service at the Toyota Moss Bros. Location. If willing, we would like to hear from you to help in any way possible to get this taken care of for you. If you could give a call to our GM Arnold at 951-247-8000 extension 7122 we would greatly appreciate it. We hope to hear from you soon to resolve this issue. Thank you, and we hope you have a great rest of your day.

November 10, 2023

Excellent care from my service writer Brent Sievers he answered all my questions and went beyond in making sure all my concerns were taken care of. Thank you Brent More

by mrach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Sievers
Report | Print
May 18, 2023

Great Customer service from my Rep. Salvador Ramirez. Very helpful and was able to provide the information I asked for. More

by sandrar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Salvador Ramirez
Report | Print
May 23, 2023 -

Moss Bros. Toyota of Moreno Valley responded

Salvador is the best! Thank you for the 5-star review and for trusting Moss Bros. with your vehicle needs.

December 30, 2022

I’ve bought 3 cars here. I had my 2014 prius hauled in last night (12/29/2022) because it wouldn’t start. I talked to manager Rob Garcia about the logistics of getting the More

by lpsarin24 for Loretta Pearce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Garcia
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Dec 30, 2022 -

lpsarin24 for Loretta Pearce responded

Rob Garcia ROCKS!

Dec 30, 2022 -

lpsarin24 for Loretta Pearce responded

Rob Garcia

September 22, 2022

Steven Edward Atencio in thr Service Repair Center has given us great service for many years now and we would like to thank him for his kindness and dedication for making our experience there a pleasant o More

by Mack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Atencio
Report | Print
Sep 23, 2022 -

Moss Bros. Toyota of Moreno Valley responded

We wanted to thank you for not only allowing Moss Bros. the opportunity to earn your business but also for taking the time to leave us a 5-star rating. It means a lot to us as a company and motivated us to work even harder for you next time. Please reach out to us if there is ever anything I could assist you with in the future. Thank you.

August 20, 2022

Always a great experience at Moss Bros Moreno Valley and staff always professional and friendly......thank you all ~ More

by rme1051181
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Micah Herrera, Chad Baer
Report | Print
Aug 31, 2022 -

Moss Bros. Toyota of Moreno Valley responded

My team at Moss Bros greatly appreciates your positive review. We take our reviews very serious as it helps us grow. Thank you for such a detailed insight on your experience, we hope to see you soon and wish you a great day.

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