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Moss Bros. Toyota of Moreno Valley - Service Center

Moreno Valley, CA

3.3
195 Reviews

195 Reviews of Moss Bros. Toyota of Moreno Valley - Service Center

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September 20, 2025

Had an appointment. Still took over 2 hours for a simple routine service. Otherwise satisfactory More

by ehm147
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No idea
September 20, 2025

Customer service was not great, the service agent was dismissive. He never called me to talk over what was needed, I had to chase him. Very unhappy with the service More

by LITZWK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael
September 19, 2025

Customer service was good. Wish it didn’t take so long though. Other than that ok More

by souamay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t, know
Sep 19, 2025 -

Moss Bros. Toyota of Moreno Valley responded

We appreciate you taking the time to leave a review. It's great to hear that our customer service was good, and we apologize that the visit took longer than expected. We are working to streamline our processes to ensure a quicker experience for all of our customers. We hope to see you again soon.

September 18, 2025

It took longer than 3 hours for a simple oil change. The advisor never checked in with me. He seemed more interested in trying to sell more services than needed. This dealership is very disorganized. I More

by 1012020Roxanne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Portillo
Sep 18, 2025 -

Moss Bros. Toyota of Moreno Valley responded

We sincerely apologize for the poor experience you had with your recent oil change. The wait time and the service you received are not up to our standards. We are addressing your concerns with our team to improve our efficiency and customer communication. We appreciate your feedback and thank you for the shout-out to Michael—we are proud to have him on our team.

September 15, 2025

Stephen Sanchez is the service advisor who helped me. He is courteous, knowledgeable, and professional in appearance. He handled all my needs relating to my auto repair. I would highly recommend your loc More

by phoenixrox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Sanchez
Sep 15, 2025 -

Moss Bros. Toyota of Moreno Valley responded

This is wonderful to hear! We're thrilled that Stephen's service stood out and that he was able to take care of all your auto repair needs. It’s great customers like you who make all our hard work worthwhile. Thank you for your recommendation and we look forward to assisting you again in the future!

September 14, 2025

Good good good good good good good good good good good goody hdbxbxx didn’t chx More

by XAVIERTMV1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
Sep 15, 2025 -

Moss Bros. Toyota of Moreno Valley responded

Thank you for the wonderful review!

September 13, 2025

I appreciate the convenience of scheduling my vehicle maintenance. My service advisor went over my vehicle condition, I was able to make decisions for repairs on my visit and planned future repairs on my More

by elvarice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Sanchez
Sep 15, 2025 -

Moss Bros. Toyota of Moreno Valley responded

Thank you so much for the review! We're thrilled that you found the scheduling convenient and that your service advisor provided a detailed and helpful consultation. Our goal is to partner with you on your vehicle's long-term care, and we're glad we were able to help you plan ahead. We appreciate your business and can't wait to see you again

September 10, 2025

Brent was cool to deal with. Everything else was not good. I think you guys kept my old clutch and flywheel. More

by PKA951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brent
Sep 10, 2025 -

Moss Bros. Toyota of Moreno Valley responded

We're glad to hear that you had a good experience with Brent. We are very concerned to hear about the rest of your visit, especially your feedback regarding the old clutch and flywheel. Our standard procedure is to return old parts to the customer or dispose of them with the customer's permission. We want to look into what happened here. Please give us a call at (951) 247-8000 so we can resolve this for you.

September 07, 2025

It was easy communication and I particularly like the fact that they have a shuttle. Everyone I encountered was very nice you could tell they loved their job. Thank you More

by gutierrezsa31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myron and Lynette
Sep 09, 2025 -

Moss Bros. Toyota of Moreno Valley responded

We appreciate your wonderful feedback! It's fantastic to hear that everyone you met was friendly and that you felt their passion for the job. We're also happy that our shuttle service made your experience so convenient. Thank you for choosing us!

September 05, 2025

I have been a loyal customer at Moss Bros Toyota Service Dept since 2010 & have serviced 3 Toyota vehicles there. My Dad even bought 1 vehicle there at Moss in 2020. I have always been serviced consistent More

by roseh2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Padillo
Sep 09, 2025 -

Moss Bros. Toyota of Moreno Valley responded

Thank you for your feedback. We are sincerely sorry that your recent visit did not meet the standards you've come to expect as a loyal customer since 2010. We apologize for the lack of communication and the missing receipt. We are addressing these issues with our team to ensure this doesn't happen again. We value your business and would like the opportunity to make this right.

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