Moss Bros. Toyota of Moreno Valley - Service Center

Do not buy from them they do not care for their customers. My tacoma is a lemon and they refuse to help me they refuse to work on the truck or give me my money back. The people that work there are customers. My tacoma is a lemon and they refuse to help me they refuse to work on the truck or give me my money back. The people that work there are liars and cheats. Thanks to moss brothers toyota i will never buy another toyota in my life More

If I could give MOSS BROTHERS a "0" really would. “The Italians having a Proverb, ‘He that deceives me once, its his fault; but if twice, its my fault.'” But this is the 3rd time for me. A week ago I took Italians having a Proverb, ‘He that deceives me once, its his fault; but if twice, its my fault.'” But this is the 3rd time for me. A week ago I took my 2011 Toyota Camry to the dealership for regular Maintenance service, Alignment and tire balancing. Three hours later after waiting, I picked up my car to notice that my wheels were shaking. I call back to inform them and they told me to bring it back the next day which was Tuesday. I stated to them that if you did a balance and alignment how come you didn't notice that my tires were OUT OF BALANCE!! They stated that they would look at it and concluded that my wheels were BADD!! So later that day after completing a REALLY BADD SURVEY online, I get a return call from the Service Manager Keith "telling me that he want's to make it right" Bring the car back and remove the BAD REVIEW and would give me my refund if they could not fix the issue. So he claimed to take my car somewhere to have my wheels checked out, but that was a lie. My Wheels were never rotated and the balance weights were never removed. I then returned to pick up my vehicle and I told me that my wheels were badd and that I have a bend in them. I then schedule a BALANCING appointment with AMERICAN TIRES and LES SCHWAB. To find out that neither my TIRES nor my WHEELS were BAD!! The Service Department don't care about you or your car and don't double check their work. IT sucks!! that Moss BROS is the closest Toyota to me, but going forward I will drive to West Covina or Riverside for better customer service. After having my car REBLANCED and REALIGNED by another company, I will love for Toyota to ask me to bring it back in so they can drive it with the same wheels and tires (NO SHAKING)!! Fire ALL of your SERVICE TECHS!! they suck, And they don't have to Toyota's best interests. They're taking people's Hard earned money and not performing the service. More

Flat tire I have a 2019 Rav 4 that got a flat at 4:30 in the afternoon. Auto club did not have the lug nut tools nor did I. The following day I contacted Moss I have a 2019 Rav 4 that got a flat at 4:30 in the afternoon. Auto club did not have the lug nut tools nor did I. The following day I contacted Moss Bros and they helped solve the problem with the tow company. The tow was made that evening with a night drop off. The tire was replaced because of the damage to the side wall. They sent their shuttle to pick me up even though I am out of the shuttle area. 1:p.m. I was on my way back home. Moss Bros service department was awesome! More