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Motor City Buick GMC

Bakersfield, CA

4.9
851 Reviews

3101 Pacheco Road

Bakersfield, CA

93313

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851 Reviews of Motor City Buick GMC

March 07, 2023

They pull out the stops to get you to buy the car then once you got it they treat you like dirt and the service department is very very bad. Disorganized! To much in a hurry , don’t listen to you , have w More

by raffy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Service
Mar 09, 2023 -

Motor City Buick GMC responded

Thank you for your feedback. I strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and I encourage you to contact me at your earliest convenience to discuss this in greater detail. Sincerely, Seth Long | Service Manager

March 03, 2023

Horrible customer service dept. they give you a run around and service advisors don’t call back. Got told my truck was being worked on twice and it was still parked in same spot More

by Mendezzy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service advisors/ receptionist
Mar 06, 2023 -

Motor City Buick GMC responded

I can assure you it was not our intention to give you the runaround. At Motor City Buick GMC, I strive to provide an elite level of customer service. After reading your review, it appears that your business was not handled in the way our customers have come to expect. Please contact me directly to discuss this further. Sincerely, Seth Long | Service Manager

February 08, 2023

This dealer has great customer service and I’m really glad I was help by someone who cares about their customers. More

by avelar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Chaidez
Feb 09, 2023 -

Motor City Buick GMC responded

Thank you for the glowing review! I take pride in our customer service and do whatever I can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Jimmy Sisneros - General Manager

February 07, 2023

Friendly,courteous,never pressured me and easy to deal with- willing to work with, wanted to work with me More

by Frank
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy
Feb 09, 2023 -

Motor City Buick GMC responded

Thank you so much for the wonderful compliments! I couldn't be more pleased to hear ourselves described as friendly and courteous. Sincerely, Jimmy Sisneros - General Manager

January 11, 2023

Customer service was excellent can't wait to get back there soon, thanks to all the personal that help me and my wife More

by Luz m
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jayrold Ramos
Jan 13, 2023 -

Motor City Buick GMC responded

Luz, thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Jimmy Sisneros - General Manager

January 06, 2023

Services good In a timely manner price is fair I appreciate the good service. The staff on hand is very kind and courteous and very prompt and calling letting me know with my car or truck is ready. More

by Terry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Jan 09, 2023 -

Motor City Buick GMC responded

At Motor City Buick GMC, our number one goal is customer satisfaction. I train our staff to go the extra mile and give the customer a positive experience. I am very pleased you enjoyed your recent visit and I hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Sincerely, Seth Long | Service Manager

January 05, 2023

Carlos the salesman at GMC was so helpful and continues to be when I have questions. Jerrad helped us in finance work through some out of state issues. They work both exceptional! Thank you Carlos and J More

by jabrister
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos and Jerrad
Jan 06, 2023 -

Motor City Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Jimmy Sisneros - General Manager

December 28, 2022

They worked hard to help us pick the vehicle we felt beat in and our payments are what we wanted, they’re also very quick in getting paperwork done More

by Javy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris
Dec 29, 2022 -

Motor City Buick GMC responded

Javy, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Jimmy Sisneros - General Manager

Jan 01, 2023 -

Javy responded

It was a awesome experience working with Chris and Finance , thank you so much for treating us with dignity.

November 30, 2022

Honestly! I feel they don’t have appreciation of people. We bought our truck from there. It didn’t seem like they’re interested in helping people. They just wa More

by Carewithlove24
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Frank / Hispanic one. Marcia in finance.
Dec 02, 2022 -

Motor City Buick GMC responded

Thank you for taking the time to share your recent experience at Motor City Buick GMC. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me. Thank you. Sincerely, Jimmy Sisneros - General Manager

November 30, 2022

Very pleasant and professional salesman. Made for a very smooth transaction and was happy to answer any questions I had. They even arranged delivery to my home of the purchased vehicle. Woul More

by DanG
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nick Vallejo
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