Motorcarsonline.com Lansing

After shopping around for a new van I found everything i was looking for online at Motorcars of lansing the price was right and the van was exactly what i was looking for. Because I lived so far away I call was looking for online at Motorcars of lansing the price was right and the van was exactly what i was looking for. Because I lived so far away I called and spoke with John to get more information on the vehicle. John was more then willing to answer all my questions and email me additional information plus the carfax. I felt really good about taking around a 4hr drive to lansing and for great reason, the Caravan was exactly as described with some added extras like Stow and go seating that were just a plus for me. Overall this was a great experience the whole staff was wonderful and John made me feel very comfortable. For any other single mothers or anyone else looking for a great vehicle at reasonable prices I would HIGHLY RECOMMEND MOTORCARS, they were GREAT! More

Staff was shady and manipulative from the moment we got there. The car looked sharp and appeared to drive decently with few minor issues. We were repeatedly told that there was absolutely NOTHING wrong wit there. The car looked sharp and appeared to drive decently with few minor issues. We were repeatedly told that there was absolutely NOTHING wrong with the car and John was very adamant about not negotiating the price down whatsoever. We took the car to get inspected and were told that this vehicle was in a severe front end collision!! Furthermore the bumper was severely damaged inside the car and there was no protective mask for any of the wires beneath the car. We were told that this car is extremely unsafe because of the exposed wires and this issue needs to be fixed immediately. After speaking with John, he changed his story a MILLION times about why he did not disclose this information to us. Plus, he increased the price on us with conditions that we buy the vehicle and his 'promise' to fix all the issues. What kind of compromise is this?? Absolutely TERRIBLE customer service. These people will screw you over. They will do anything for your money. DO NOT TRUST THEM. Don't waste your money here. Buy somewhere else. You won't regret it. More

We have just realized that the transfer of plates were paid for by us but never taken care of. We were told numerous times that the day after getting the vehicle home , all of the damages on the car would paid for by us but never taken care of. We were told numerous times that the day after getting the vehicle home , all of the damages on the car would be taken care of. We have waited as long ad possible for this to happen along with numerous phone calls its not being handled. I am making one more call tomorrow. If we do not get the car back in legal driving condition there will be a law suit as well! It's unfortunate a 21 year old paying cash for his dream car gets treated like this. I remain... The Burch family More

BUYER BEWARE. The dealership sells nothing but junky cars. I should have gotten a clue when there were more returning customers in the lobby complaining about the car they purchased from this dealership cars. I should have gotten a clue when there were more returning customers in the lobby complaining about the car they purchased from this dealership than new customers. I returned a used 2006 Suzuki Verano because the mechanics found paint chips in the oil. John misled me by failing to tell me that any time you change the oil it costs minimally $60 for this model car and the parts are impossible to find. He looked me directly in the eye and lied to my face. I paid John $300 down on the car and he did't return my money until I told him I filed a complaint with the Secretary of State who investigates dealerships and that I was filing suit for the return of my down payment and court costs. I have filed official complaints with two agencies on-line because Motorscars lied about the rate they alleged I would be financed at and they also lied to the lender about how much I put down. I was also going to file a suit to get my money back but John finally returned it. Don't give them a dime; they are real sweet until you return a car and ask for your money back. Get everything in writing like I did so you have the evidence you need to file complaints. Don't begin signing any loan documentation without first seeing in writing the page that shows your interest rate and how much you put down. I am also contacting the service that works between the dealership and the lender to provide proof of what they said I put down and a copy of the actual check I wrote them. I received a very nasty email from John the owner for writing this complaint. Shame on a dealership attempting to take advantage of a single mother looking to buy a descent car for her son. You be the judge. More

I would just like to thank the team at Motorcars of lansing for all thier honesty,hard work and dedication to making sure I got the best deal around.I shoppped 6 dealers before arriving to Motorcars.Th lansing for all thier honesty,hard work and dedication to making sure I got the best deal around.I shoppped 6 dealers before arriving to Motorcars.They were not pushy or rude,although the car that I found onlne was sold.Keith and John found we the same vehicle ,20,000 miles less for the same price in 3 days. More

I saw a 2006 Pontiac G6 on autotrader.com at this dealership but I lived all the way in Saginaw so me and my Husband drove all the way to Lansing to check it out. We got there at 6:10 pm and they had dealership but I lived all the way in Saginaw so me and my Husband drove all the way to Lansing to check it out. We got there at 6:10 pm and they had been closed for 10 min but right away John came out and greated us at our car and asked how he could help we said we drove here to see the G6. I notcied the lot was very well kept and very nice cars were lining the outside of the lot and I felt very comfortable right away because it seemed very professional. We went in the office and even after they were closed all three salesman were still helping out customers that were buying cars that night as well. It was a very clean and comfortable office that was very busy we sat down to talk about the car and he had already put the plate on the car and said heres the keys lets go for a ride. The car was very well taken care of not one thing wrong with it at all and I told my husband I wanted the car! I was very excited now we got back to the lot he showed us his full service auto center that was just as nice and told us that anything we need worked on the car he could do here. I was sold on not just the car but the level of customer service was nothing like I had experienced any where else when buying a car. We went in and it was quick, easy and very painless and within 30 min I was driving my new car! The car was the lowest priced anywhere and the best quality I had found as well. I recommend Motorcars Of Lansing to anybody looking to buy a great quality used car with even better customer service! Sincerely Kate Morris More

Buyer beware. Get everything they promise to have done before you write the check. Over 20 calls not returned. My only option was to due for what they aggreed to fix on the purchase agreement. Too bad bec before you write the check. Over 20 calls not returned. My only option was to due for what they aggreed to fix on the purchase agreement. Too bad because I really liked dealing with the owner (John) until I tried to get him to deliver on what he promised. Eventually I just ran out of energy - guess he figured I would. More

I found everyone to be very helpful and willing to do as much as possible to help get a deal done. John was very accomadating in his willingness to add or remove parts (Sunroof,Wheels,Tires) to get the look much as possible to help get a deal done. John was very accomadating in his willingness to add or remove parts (Sunroof,Wheels,Tires) to get the look you want and offered to sand and paint a scuff that other dealers I had gone to said things like oh it's a used car what do you expect regarding, scuffs and dings, Mondo was willing to come in 2 hours after closing for me to sign paperwork since I had to come after work and had a 1 hour drive, and Janet did everything possible to get me the best rate on financing. All in all they were patient and professional and I will do business with them in the future. More

Helped us when no one else would! Very friendly and attentive to needs. I am thankful for the customer service, guarantee from John to keep the auto's running and the help with financing. We bought attentive to needs. I am thankful for the customer service, guarantee from John to keep the auto's running and the help with financing. We bought two cars at once and love them both! Looking forward to doing buisness in the future with Motor Cars of Lansing... More

Horrible customer service. They were not only very rude but dishonest, untrustworthy, irresponsible, and disrespectful. I bought a vehicle from them and paid for a warranty. When my car became undriveable but dishonest, untrustworthy, irresponsible, and disrespectful. I bought a vehicle from them and paid for a warranty. When my car became undriveable only weeks after the purchase I went to a auto repair shop only to find out the warranty was invalid. I got the run-around for weeks just to talk to someone about the issue! Therefore did not have a vehicle to drive for weeks. Finally after hours of my time and much frustration the car was fixed...however I still had to drvie an hour out of my way to pick it up...they did me no favors even though they had made multiple mistakes. I didn't even get my new plate for over a month! I was driving on an expired temporary plate b/c they lied to me multiple times saying they sent it...the postmark doesn't lie. All in all, unfortunately a horrible experience. I do not recommend this dealership to anyone. Not only did they sell a vehicle that was not working properly but they had HORRIBLE customer service. Check out other websites! There are MANY bad reviews. More