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Motors Northwest

Tacoma, WA

4.9
465 Reviews

7007 S Tacoma Way

Tacoma, WA

98409

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465 Reviews of Motors Northwest

May 13, 2023

Nick was very helpful and genuine! We felt we were in great hands and felt no pressure to buy. Nick was very informative and answered any questions we had. Great service!!! More

by Lexyhaugmusic
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Romanov, Kalayna Gilbertson
Jul 24, 2023 -

Motors Northwest responded

Right-on! Congrats-again! Thank you for your five-star review and your kind words regarding our very own Nick Romanov. We love this guy! And please remember us here, any time that you need anything at all auto-related. We will be glad to assist!

May 13, 2023

Junior was very friendly, professional,and courteous. He took a lot of time with us , very patient. More

by lonnaalverez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Junior Hartwell
Jul 24, 2023 -

Motors Northwest responded

Giddy-Up-Pick-Up-Truck-4-Lonna! Congratulations again! Thank you for your five-star review and your kind-words regarding our very own Junior Hartwell. Remember Lonna, any time that you need anything at all truck-related, let us know. We are here to assist! Keep on truckin'

May 12, 2023

Great and fast service. They showed us multiple cars for test drives. Prices were good and did not have any unreasonable markup. More

by Manuel
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Junior Hartwell
Jul 24, 2023 -

Motors Northwest responded

Congratulations again Manuel! Very nice car, great choice!

May 10, 2023

Great people and staff! Came highly recommended from a local service mechanic with regard to their vehicles. Reputation and word of mouth wins again! More

by Cstrange76
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith Jackson, Rocky Hartwell, Nick Romanov
Jul 24, 2023 -

Motors Northwest responded

Right on Colbey! Congratulations again on your extremely nice new car! Thank you for your kind words. Your opinion is important to us.

May 03, 2023

They were great to deal with no pressure. Everyone was professional and honest. Would definitely buy from again. More

by Mfifty5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Kemp
Jul 24, 2023 -

Motors Northwest responded

Nicest Toyota Tacoma in the country Scott! and Supercharged, super-awesome! Congrats again sir. Thank you for your review.

May 02, 2023

Junior was a fantastic and genuine sales professional. He made me feel at ease with the process from the beginning; and wanted me to have a pleasant car buying experience. The team including, Keith and JD More

by tanyatgotay
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JD Beierle, Keith Jackson, Junior Hartwell
Jul 24, 2023 -

Motors Northwest responded

Yeeeee-haw-Tanya! Happy for you! Great choice with your new car! Any time that you need anything at all, do not hesitate to reach out to us. We are here to help!

April 27, 2023

Awesome and easy process no pressure to buy and gave us fair deals I sure love my new car More

by evanleckenby
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Kemp
Jul 24, 2023 -

Motors Northwest responded

Congrats again Evan! Very very nice car! Great choice!

April 26, 2023

Nick was super helpful and got us the perfect car! Thank you so much! Would definitely recommend getting your next car here! More

by Brhaase217
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith Jackson, Nick Romanov
May 25, 2023 -

Motors Northwest responded

Right-on! Congrats-again! Thank you for your five-star review and the kind-words regarding our very-own Nick!

April 13, 2023

Friendly staff! Straightforward process when purchasing my vehicle. Gave great trade in value for my old vehicle. More

by JL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith Jackson, Jordan Kemp
May 25, 2023 -

Motors Northwest responded

Thank you JL for your five-star review of our business practices.

April 13, 2023

It was a could’ve been better experience overall. Typical used car dealers who stretch the truth and use misleading advertising that isn’t discoverable in the initial overview of the vehicle. Like th More

by Tiffany
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jordan Kemp, Kalayna Gilbertson
Apr 13, 2023 -

Motors Northwest responded

Thank you for your candid review Tiffany. We apologize. Like you, spending a lot of time during your visit doing your due diligence, inspecting the car and negotiating along with your advisors, we try and do our best job, inspecting, servicing and reconditioning every vehicle that we offer. Additionally, we hold ourselves to the highest of customer service standards. Obviously, we misunderstood your excitement, acceptance of the vehicle and deal you offered, we fell short on this for you. We at no time, throughout the transaction wanted you feel forced to buy the vehicle or to not be able to walk away at any time. Your experience described now comes as a complete surprise to us and a disappointment. We are genuinely sorry for this experience up to now. Please reach out to any member of our management staff, no strings attached, we have options for you such as to take the car back, to listen and rectify the situation. We look forward to hearing from you, completely satisfying you and learning how to improve.

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