Motorvation Atlanta

WARNING MOTORVATION WILL FLAT OUT LIE TO YOU TO GET A SALE! I bought a 2018 black F-250 on March 21, 2024, from Carlos Ruiz at Motorvation Atlanta. The truck was sold to me with “No scratches or d SALE! I bought a 2018 black F-250 on March 21, 2024, from Carlos Ruiz at Motorvation Atlanta. The truck was sold to me with “No scratches or dents at all the truck is in beautiful condition” and as you can see in the attached pictures this is a flat-out lie. There are 19 points of damage scattered to every panel of the vehicle. The back left door appears to have been broken into and reglued/ painted. The roof is severely scratched and the hood is crunched in and cracked just to name a few. There was no mention of the fact the truck is deleted and tuned with unwrapped wires exposed underneath. When I brought this up to the manager I was told "Huh good thing you don't live in California so that won't matter to you". The truck rattles and clicks when turning in either direction. The truck showed up with 3 completely different tires. The airbag has been deployed and does not work. Both mirrors are cracked in multiple places. Due to damage on the door, the back left window can not roll back up without significant force on both sides. Carlos explicitly said the truck would be detailed before shipping and as part of the sale, Motorvation would remove a vinyl stripe on the side. After being told the vinyl was half off as we spoke, the truck showed up with not only trash from the previous owner but the vinyl stripe still 100% intact. To be told “We sent the truck with no body damage at all” is very frustrating. Frankly to expect me to believe that the transport company put 19 dents in the truck, broke both mirrors, broke into the back door (and glued/painted it), replaced the vinyl stripe, and put trash in it, is insulting. I reached out to the transporter and got their pre-shipment pictures and can see that this damage did not happen in transit. I went ahead and got a quote to see what it would cost to make this truck fit the description of the truck Motorvation sold me. That quote totaled over $20,000 not including any mechanical work. I do understand this is not a brand-new truck and will have some minor blemishes. What I expected in this deal was honesty from Carlos and Motorvation's sales team. I had highlighted a possible and very reasonable solution with both Carlos and Tashi (the general manager) but was told this is my problem now. I finally got Motorvation Atlanta's general manager Tashi on the phone and I have never spoken to someone so demeaning and disinterested in their business reputation. I was told, "I should have known better" and that "obviously this truck would be beaten up because it has a flatbed and those are meant for hot-rodding". I can not drive this truck with any peace of mind knowing that if Motorvation will blatantly lie about something so plainly seen as body damage I can not imagine what they lied about mechanically. Carlos and Tashi have proved THIS is the kind of business everyone at Motorvation stands behind and I would not trust a word that comes out of their mouth. I have reached out over 2 dozen times with no real response. Clearly, Motorvation has absolutely no intention of making anything right with me. My goal with this is to warn everyone I possibly can about Motorvation. SAVE YOURSELF MONEY AND THE HEADACHE AND TAKE YOUR BUSINESS TO ANYONE OTHER THAN MOTORVATION. More

Had a bad experience with a moral judgment call on a vehicle returned because of mechanical issues with a car they sold. They kept my deposit and blamed me for allowing their staff to sell it. Would nev vehicle returned because of mechanical issues with a car they sold. They kept my deposit and blamed me for allowing their staff to sell it. Would never recommend to any buying customer. Working on shedding light on dealership through the local media. More

Good customer service. They follow up and make sure you are satisfied and understand everything about the vehicle. Daniel is very informative and knows details of all the v They follow up and make sure you are satisfied and understand everything about the vehicle. Daniel is very informative and knows details of all the vehicles. More

The quality of customer service and communication from this dealership was great. Omar, Julio and Noel stayed 3 hours after closing for me to make it to the dealership. My truck was as advertised and I’m this dealership was great. Omar, Julio and Noel stayed 3 hours after closing for me to make it to the dealership. My truck was as advertised and I’m very satisfied. More