Mountain Hyundai

Easy, efficient, and was able to answer - or acquire answers - for all of our questions. Also, a nice business model that does not rely on commissions for sales. answers - for all of our questions. Also, a nice business model that does not rely on commissions for sales. More

THEY DAMAGED MY CARS INTERIOR AND REFUSE TO FIX IT. After being blown off for several days I finally got ahold of the manager and asked if I could get a replacement part (simple glove box cover) and th After being blown off for several days I finally got ahold of the manager and asked if I could get a replacement part (simple glove box cover) and they said they wouldn't do it. After that they said my car was no longer allowed at the dealership and would be trespassing. DO NOT BUY OR HAVE SERVICE HERE, they couldn't even find the dang car when I got there to pick it up. Original issue: After taking in for an oil chage, the gas pedal began responding strangely. The reverse stopped working and om several occasions was completely unresponsive to being pressed all the way to the floor. This happened once, then again followed with inconsistent acceleration that made me and my family nervous. With a 10yr warranty (1.5yrs in) I asked for a diagnostic which I was told would take a dealership 1 day, before deciding whether or not to leave my car or not. After coordinating day care schedules and my wife driving to her job, I arrived at the dealership to be told it would take 5-6 business days before the holiday of thanksgiving (which night bleed closer to 2 weeks in the winter.) I would be provided no loaner/rental vehicle to obtain and transport my infant son and that I was basically out of luck. This has been consistent across several service centers now and I always seem to he told they don't have any loaner vehicles for an issue covered by warranty. This includes even when they cracked my windshield at a different dealership and told me they didn't have any loaners.... even though I had arrived in one. I assume if they cannot keep track of their current stocks and provide service to their customers who spent a lot of $$ on their car, it is because disorganization and incompetence has been hired on to save Hyundai some $$. Their warranty is worthless if they cannot help you when you need it, especially with an issue of a gas pedal becoming unresponsive. I advise against ever purchasing a vehicle from Hyundai because of their warranty. They will not honor it and try to snake out of it anyway they can. More

Bought a new 2023 Tucson from this dealership. Took car to the dealership over a month ago to have the radio that had stopped working repaired. There has been no communication from the dealership Took car to the dealership over a month ago to have the radio that had stopped working repaired. There has been no communication from the dealership about the status of the car unless I initiate it. I can understand there are reasons for delay of parts, but why can't I drive the car until they come in?? Why doesn't anyone call and tell me what's going on with the repair?? Terrible communication. Wouldn't use this dealership. Fine another. More

Great experience trading in my car. Quick and easy. Excellent customer service from Ryan and the Hyundai team. Quick and easy. Excellent customer service from Ryan and the Hyundai team. More

Wonderful experience with a very patient, kind, and professional staff. Marcello was knowledgeable and understanding, which made our shopping experience very smooth and enjoyable. 10 out of 10, would s professional staff. Marcello was knowledgeable and understanding, which made our shopping experience very smooth and enjoyable. 10 out of 10, would shop with again. More

Mike was fantastic during the test drive and presenting the options for the vehicle. There was no pressure or surprises. He was great to chat with while we waited to speak with the finance team. Scott the options for the vehicle. There was no pressure or surprises. He was great to chat with while we waited to speak with the finance team. Scott the finance manager was amazing. Super funny, and stayed late to get the deal done, literally in his birthday! The whole experience was incredible and we love the new Ioniq! Thanks Mike, Scott, and the team at Foundation Hyundai! More

Fast and easy, very helpful staff and smooth process. They even went and got the color I wanted from their network. They even went and got the color I wanted from their network. More

Typical car dealership. Very young staff. Friendly and accommodating but the process of purchasing our new vehicle took entirely too long. Told salesman that I would finance Very young staff. Friendly and accommodating but the process of purchasing our new vehicle took entirely too long. Told salesman that I would finance if rate was at or below 5%. Our credit rating is 859 and after waiting for an excessive amount of time, the finance manager came back with a rate of 7.99%. Totally unacceptable. Ask why they wasted my time after being told I wouldn’t finance if the rate was over 5%, he said it really didn’t add much more time. Paid cash. Salesman delivered the vehicle later that evening because they couldn’t get some of the pre/delivery inspection software to work so I could take delivery when paperwork was completed. More

Jaimie was helpful, responsive, and did not pressure us into making quick decisions. We appreciated that she gave us time to weigh our options! into making quick decisions. We appreciated that she gave us time to weigh our options! More

Marcello is great. He is very friendly and easy to talk to. He is knowledgeable and helped us get a car we really liked He is very friendly and easy to talk to. He is knowledgeable and helped us get a car we really liked More