Moyer Nissan of Lebanon

Nothing but issues We bought my vehicle as a lease back in 2015 from them and have had nothing but problems since we stepped foot on the dealership. When it came time t We bought my vehicle as a lease back in 2015 from them and have had nothing but problems since we stepped foot on the dealership. When it came time to end the leasing contract we already made the decision to not continue with them and purchased a vehicle from another dealership that we had worked with before and loved. It is clear as day that this is a commission based dealer based on their interactions. We had to reschedule an appointment to end the lease twice and the first time we called to reschedule, the message was not given to the appropriate person so then we got a message 2 days later from a gentleman (could not understand what his name even was) stating that "apparently we could not make our appointment" because it looked as though we had just not showed. After trying for 2 weeks to get ahold of someone to make another appointment, we finally got ahold of Jayson who told us to come in at 4:00 for an appointment and he didn't even take our name so how could we have an appointment? We showed up that day at 3:50 and didn't leave until 4:30. We literally were in the office for 3 minutes to sign something on a cell phone and that was it. I have no idea what I signed and I am not even the primary person on the lease; my husband is. The whole time we waited not one employee made eye contact, asked us if we needed anything, or asked if we were being helped until I finally after 20 minutes of waiting got up and asked someone if we were going to be helped at all. What's funny is that as soon as we arrived and I got out of my car, a sales gentleman flocked to my car asking me what I was there for and then once he found out we were there to end a lease it was like we were chop liver and forgotten about. We left there feeling as though we were being punished for ending our lease and not purchasing another vehicle. We felt as though we would have been treated a lot better if we were there for that. I have to say that it is a huge relief to end the harassing phone calls from the dealership about purchasing another vehicle for more then what we were paying on the lease. Believe it or not, I could go on and on. It is very disappointing and I will warn everyone I know that is looking to buy a car to avoid this dealership. It was apparent to us even just waiting to be helped that everyone there is all about making a buck and not taking care of their customers. When we bought the lease back in 2015, the girl knew absolutely nothing about the vehicle and when we came back to test drive another one about a year ago the gentleman bragged about how they would take some of the vehicles out and go as fast as they could just to beat the cars up. Every time I would get my vehicle serviced and washed there, it came out looking dirtier then it did when I brought it in. The so called 'car wash' was pretty much just water sprayed over the car. More

Recall correction and needed repair. Everything was completed within the time estimated and to my complete satisfaction. Needed shuttle service was provided from my home and later return Everything was completed within the time estimated and to my complete satisfaction. Needed shuttle service was provided from my home and later return to the dealership in a timely fashion. More

I was attended in a timely manner. I was able to schedule the service for my car without any problems. Customer service as well as the sales rep were very helpful and took care of me w I was able to schedule the service for my car without any problems. Customer service as well as the sales rep were very helpful and took care of me with no problems. More

Service No problem did end up leaving rhe vehicle far the day, this was not expected when dropped off, but did appreciate the completion of inspection No problem did end up leaving rhe vehicle far the day, this was not expected when dropped off, but did appreciate the completion of inspection More

New Car Best deal in town! I hilgly recommend Nission McQuire! Nice friendly service! I would recommend this to my friends. They are willing to work a deal fo Best deal in town! I hilgly recommend Nission McQuire! Nice friendly service! I would recommend this to my friends. They are willing to work a deal for anyone! More

Very nice. Quick and efficient are words that come to mind. The waiting room is comfy and the coffee is hot. The tech delivered my bill and explained everything Quick and efficient are words that come to mind. The waiting room is comfy and the coffee is hot. The tech delivered my bill and explained everything. Overall good experience. More

Inspection The ONLY dealership I ever go to. Everyone is very professional, friendly attentive and there for you the customer. I recommend this dealership to e The ONLY dealership I ever go to. Everyone is very professional, friendly attentive and there for you the customer. I recommend this dealership to everyone I talk to. More

Service Department Doris is always polite, friendly, and informative. The service team is always nice to deal with. Had manufacturer recommended services done on two Doris is always polite, friendly, and informative. The service team is always nice to deal with. Had manufacturer recommended services done on two occasions, and vehicle doesn't perform as good. But, I'm not a mechanic and I do trust and like there service. More

Always friendly and accommodating Very friendly and accommodating. I have always been treated fairly and with the utmost consideration. Doris is friendly and provides me with valuab Very friendly and accommodating. I have always been treated fairly and with the utmost consideration. Doris is friendly and provides me with valuable information. The team always works well on my car and i feel I leave with a very satisfied feeling. I would, and have recommended others to McQuires and they now are satisfied customers. More

Great customer service!! Working with the Maguire’s sales team—especially Tayler who was very informative and kind!! Jayson, Dennis and Rick were also very helpful in my exper Working with the Maguire’s sales team—especially Tayler who was very informative and kind!! Jayson, Dennis and Rick were also very helpful in my experience in purchasing my new Nissan Sentra!! More