Mtn View at 153

A lousy dealership and a lousy experience I realize you have many choice when it comes to purchasing a used vehicle. I can't reach some of you but I can reach a few - maybe enough to impact th I realize you have many choice when it comes to purchasing a used vehicle. I can't reach some of you but I can reach a few - maybe enough to impact their lousy business. My mother purchased a car Mid June '19. She is 82 years old and this was a major, last auto purchase for her. The sales associate was new, completely ignorant of the ins-and-outs of Mtn 153 business, but the higher-ups just let her go to it. In all honesty, I have to say that the BUYING experience (under the circumstances) was straight-forward, quick and easy. Mtn 153's customer follow-up absolutely SUCKS! Or I should say, there is NO follow-up. At the purchase time, my mother was promised a FACTORY manual for a 2016 Hyundai Accent to which the finance manager/person agreed to, on recorded camera and sound and wrote it on the DUE TO CUSTOMER form. Also, one of the hubcaps (2, actually) were missing so we made sure that there was a DUE item in the paperwork that included the hubcap. I was told that the items would be in in one week and we could pick them up. I have called EVERY week (multiple times during several weeks) as to the status of the items DUE my mother. In all that time, I couldn't get a manager of ANY sort - parts, service or sales - to take my calls. Only one of the 8 receptionists who simply want to know if you are calling about their daily specials. For almost 8 weeks they have 'relayed' to the phone recep that, "oh, we're working with Hyundai to get it" or something to that effect. The managers, after the sale, will not - and I don't mean ever - follow-up with a customer (me). About 1 week ago, I got a call that the hubcap was in. I went to Mtn 153 to pick it up and was told that it is at their parts department a mile down the road. I drove there and was told by the parts employee that the hubcap was at the sales office. I drove back again to the sales office a mile up the road and was handed a boxed hubcap. No apologies. No pleasantries. No "thanks for being our customer." Just handed me the hubcap. Oh, and said, "we're working with Hyundai on getting the driver's manual." When I got home and went to put the hubcap on the vehicle, to my surprise - IT WAS THE WRONG HUBCAP! I again called the dealer. No one from parts would help. No one from sales would help. The sales manager would not speak to me again, but relayed to the receptionist to tell me, "oh, we found the correct hubcap. It's here at the sales office." Almost 8 weeks has gone by and there is NO JOY or satisfaction in customer care or follow-up with this dealership. I might add - we live over 30 miles from the dealership and their constant "go here, go there, it's here, it's there" games and attitudes is costing us ridiculous time and money and gas. Like I said, you have many choices in Chattanooga to purchase a used vehicle. If you want a good customer experience as well as proper and at least 'interested' and thankful for your business, go ANYWHERE else than Mtn 153. I assure you, you will regret the experience. More

Great service cars and team! The team at Mtn. View 153 did an excellent job helping me and providing quick service. Logan was the gentleman who helped me, he was very polite and d The team at Mtn. View 153 did an excellent job helping me and providing quick service. Logan was the gentleman who helped me, he was very polite and defiantly made sure I left with a vehicle I really liked. Costumer service was 10/10! They took my trade in with no problems and set me up with everything I needed. Every one there was welcoming and you really feel like they care about their costumers. Lots of great car available as well! I will certainly be referring people to Logan and coming back Mtn. View 153 any time I need to car shop! More

Slimy Business Practices My husband and I purchased a vehicle a few weeks ago. I am giving this dealership a two because the salesperson we worked with was so knowledgeable ab My husband and I purchased a vehicle a few weeks ago. I am giving this dealership a two because the salesperson we worked with was so knowledgeable about the product, which is understandably difficult when you are in the used car business and never know what will be on your lot. However, from the moment we were turned over to the Finance Manager, things went downhill fast. After letting us know we were being videoed, he very loudly tried to hard sell us on every warranty option under the sun. That is his job. Fine. But, he would not tell me what my payment was or my rate on the loan or whom I would be financing with until we decided on a package, making me feel that without purchasing a warranty, I was not going to be given the best deal. Finally he left the room " to find a coupon" which a completely absurd statement in this digital age. I told the camera that I did not appreciate the hard sell and it was as if a totally different person came back into the room. For one, he talked at a normal volume. Second, he admitted we did not need it and we could move on to signing. I should have written my review then, but I did not. And good thing I didn’t because the hits just keep coming. Yesterday I was called by their service department, not with an offer of maintenance, but confirmation of a prescheduled appointment for routine maintenance. No sir! You should ask for my business, not try to trick me into showing up. Today I got a call from a warranty company that again, was confirming my business, not asking for it. I am over it! This is a very slimy way to conduct business. Never again! More

How to care for you’re customers? NOT?! I bought my 2015 jeep grand Cherokee in November 2018 I’ve had this jeep for going on 4 months now within those 4 months I’ve had an engine light come I bought my 2015 jeep grand Cherokee in November 2018 I’ve had this jeep for going on 4 months now within those 4 months I’ve had an engine light come on I’ve had my back up camera go out I have had my radio freeze up and not work anymore I have sitting water in my dashboard. Where when it rains my floor bored eats covered in water. I took my jeep into get their service department to investigate all these issues and my Jeep was there for 1 week and a half. Service advisor Craig never once called me updated me I tried to call their service department multiple times never got any feedback I got a hold of him one time and all he could tell me is that they can’t duplicate any of the issues except for the reason the engine light was on and they were on a back order for a part from Chrysler. Craig suggested I call sales and talk to them. I talked to one of the managers down there named John who was extremely disrespectful and would not listen to any of the issues that I was trying to express to him he kept cutting me off and then insured me that he was going to call the service department to talk to him about this issue and get back with me when John called me back he’s basically told me that there’s nothing that they can do he was going to try to get with the service manager and see what they can do John never called me back. Then when I called 2 days later to speak with a manager I spoke to Brandon who then had John call me back. During this conversation John was having a conversation with somebody else while we were on the phone would not listen to any of my concerns of the issue again rudely interrupted me multiple times. Then make the statement that I threatened him? He would not tell me who his manager was so that I can take it to the next person. He told me that he is the manager and that he is the only person I can talk to? Yes Mountain View did put me in a rental and then wanted to state that I should be thankful that they put me in a rental when that is probably the rudest comment that they could make because I bought a car from them and they should put me in a rental if mines in the shop and I’ve only had the car for 4 months. I am just mine blown how the service department can be so dysfunctional. How a sales manager can be so rude and disrespectful and talk to anybody the way that he talk to me? On top of all of this when I go to pick up my jeep the inside of my jeep is filthy I have no gas left in my jeep. And I paid $100 deductible for me to get my car and nothing fixed and my engine lights back on. I will never do business with this company again. I hope that the owner of MTN see this because after this I don’t see how they can tell people that they care for their customers? I DO NOT RECOMMEND THIS COMPANY. More

Wonderful experience I have just purchased a vehicle from Mtn view today, they were all helpful and professional. This place is the best with prices and the best staff I h I have just purchased a vehicle from Mtn view today, they were all helpful and professional. This place is the best with prices and the best staff I have ever came across at a dealership. I look forward to coming back I highly recommend anyone to come to Mtn View if you are considering finding a vehicle. More

Highly recommended! Honest, caring and helpful. I do a lot of research and shopping when I'm ready to but an automobile. I've bought five of my last six vehicles from M Honest, caring and helpful. I do a lot of research and shopping when I'm ready to but an automobile. I've bought five of my last six vehicles from Mountain View @ 153. The only reason that I didn't buy all six is because they didn't have what I wanted at the time. Jace and Kassie are approachable and very easy to deal with. Their vehicles almost always represent a good value. More

Death of a Great Dealership Very disappointed in new management and sales personnel. This was a great place to get a good reliable used car at .a fair price. Now after my experie Very disappointed in new management and sales personnel. This was a great place to get a good reliable used car at .a fair price. Now after my experience it appears the changes have taken the dealership back to the old pushy slime ball used car sales person tactics. I had 3 great experiences in the past purchasing vehicles there, but unfortunately that has come to an end. My advice is to avoid MtView153.It’s a shame they won’t even post cars sale price. Salesman kept asking what my car payments are now . I didn’t volunteer the information so he replied that since I had purchased my car there he would just look up the payment. What does that have to do with sales price. Avoid any dealings with Brent, he’s unethical. More

Pleasant car buying experience Bailey made this car shopping experience very pleasant. We found the perfect car at a great price! We will recommend this dealership to anyone l Bailey made this car shopping experience very pleasant. We found the perfect car at a great price! We will recommend this dealership to anyone looking for a car. More

Found my specs Great help finding me a used vehicle that met my very specific specifications! They wouldn't budge on their doc fee, but lowered the purchase price by Great help finding me a used vehicle that met my very specific specifications! They wouldn't budge on their doc fee, but lowered the purchase price by half of it. More

Typical used car lot feel and shady business practices Purchased a truck on black Friday and lot did not honor their 500 dollar gift card for every purchase. Sales man was fine, finance guy was rude and on Purchased a truck on black Friday and lot did not honor their 500 dollar gift card for every purchase. Sales man was fine, finance guy was rude and only interested in selling gap insurance and extended warranties. He stormed out of the office saying he couldn't sell me the truck with out the addons. Shady high pressure tactics to try and get more commission from the sale. Really sorry he ruined my view of the lot. More