My husband and I went to Mullinex Ford to purchase a new Ford Edge Limited. We have been researching these vehicles for quite some time, and knew what kind of options we wanted on our vehicle. We did a test drive on a vehicle and were to talk a deal. We were trading in a Monte Carlo and asked for the cost of the vehicle with our trade in. The woman taking care of us got very snippy and told us she didn't have any idea, that she wasn't a sales person. (Then why was she taking care of us??) We asked to speak to someone who would give us a price. Her head sales manager (sorry don't know his name) came out. When we tried to talk a deal, we were going to pay cash, he became very loud and told us that no way was he interested in talking a deal anywhere near the price we wanted to pay. We showed him, on line, the very same vehicle at another dealer for a lower price. When we expressed our feelings of already having been there for an hour and a half, he told us "you have been waiting a year, what is the big deal about another hour and a half." My husband and I got up to leave and as we crossed the huge lobby he yelled, "Good bye Mr. Crabby." This is suppose to be professional conduct from a manager and sales person? Certainly not someone that I will ever do business with. Buyer beware if you are going to Mullinex Ford in Wickliffe.