Mungenast Lexus of St. Louis

My husband and I have just completed the purchase of our third car from Lexu of St. Louis. Obviously, we find the people and product exceptional. First of all, it is a wonderful example of the sort of place third car from Lexu of St. Louis. Obviously, we find the people and product exceptional. First of all, it is a wonderful example of the sort of place one would like to purchase a car. It is immaculate and luxurious; the personnel are friendly, knowledgeable, accomadating, and sincere. My husband just traded in his LS, which was 14 years old and going strong. Consequently, he knew the quality of the service department well, and he has nothing but good things to say about them. We receive a loaner car when our car is being serviced. He receives phone calls during service to keep him apprised of the situation. Our sales person, Becky Kroupa, is just wonderful to work with. She is very professional, open, and sensitive. She did everything we asked her to do and more. Mike Baek is an exemplary employee who treated us with respect and kindness. Katie and Afton were the young women who took us through the finer points of our cars' electronics and we were very impressed with the ease of explanation they presentd and their continued helpfulness. (We purchased my RX-350 2011 in November 2010, and my husband's LS 2011 last week.) Overall, we give this dealership an A+. More

Everyone was very friendly, helpful and knowledgeable, as always. We are return customers because of our experience every time. We typically shop other cars and dealers before making a decision and as usua always. We are return customers because of our experience every time. We typically shop other cars and dealers before making a decision and as usual we come back to Mungenest because it feels like home, we are treated like royalty and the people are honest and fair. Congratulations on keeping quality people like John, Michael, Susan and Merideth. Vicki & Norman Cohen More

I just moved to the St. Louis area. I have used this dealer in the past when in the area and did have a couple bad experiences with service.I found the service consultants very rude, however this time I dealer in the past when in the area and did have a couple bad experiences with service.I found the service consultants very rude, however this time I worked with David and he was awesome! He followed up on all my issues and was very friendly. Overall, this dealer would not rate as well as the one I used in another state but it has improved over the past year. One thing that I feel is not aligned to customer service that this dealer does vs Lexus dealers is the use of billboard advertising on its loaner cars. It makes me not want to get a loaner because its downright embarrasing when you are working with a client and driving the dealers billboard around town. Other dealers only advertise on license plate but Munganest plasters it as a billboard on windows all over car. Extremely self serving and not customer focused, especially for business cliental. More

The sales consultant,,Gina Lodike,was professional,and although not very experienced,,she provided prompt answers to all questions. She is a excellent people person. The finance mgn Mike Baek was ver although not very experienced,,she provided prompt answers to all questions. She is a excellent people person. The finance mgn Mike Baek was very professional ,and explained all matters to our satisfaction. The customer relations lady,Afton Fendelman,was patient,,knowledgeable ,and extremely helpful . I had purchased two new ls 400's from another dealer,and i must say your dealership was by far the best experience. More

Becky Kroupa, Kate Werner and Don Vannatta at Mungenast Lexus are very helpful and very friendly. We enjoyed our visit there and glad we bought the CT200H from them. We will for sure to buy another Lexus f Lexus are very helpful and very friendly. We enjoyed our visit there and glad we bought the CT200H from them. We will for sure to buy another Lexus from them in the future. We would like to recommend this dealer for everyone who wants to buy a Lexus! More

I contacted the dealer via the internet and explained that I was ready to buy, but had no time to dicker. I had in mind how much I wanted to spend. Alex responded and an appointment was made. He already that I was ready to buy, but had no time to dicker. I had in mind how much I wanted to spend. Alex responded and an appointment was made. He already knew exactly what I was looking to buy, and took me to the exact car I wanted. We had a deal I could live with in about 30 minutes. When the car was delivered, a very knowledgeable young lady spent as much time as I wanted going over all the car's features. Additionally, I turned-in my leased car 2 months early and was not penalized. The finance officer was exceptionally helpful in working out financing. If I had only one complaint, it would be that after the deal was made I was told that the protective side moldings and door edge guards were extra (and expensive). I truly was not happy that this was not a part of the car and the deal, so I will tell anyone who asks about the car about this. In the end, this is what sticks in my mind, and I would think a dealer would not like anything unpleasant marring the buyers experience, as this is what will be talked about. Having been a business owner for 40 years, I know this to be true. No matter how great a service you render, it will be that one thing that a customer DIDN'T like that gets talked about. More

This is the second time I've traded vehicles with this dealership. Both events were handled in a professional, well organized fashion. Nate provided easily understood pricing and available options. Next, dealership. Both events were handled in a professional, well organized fashion. Nate provided easily understood pricing and available options. Next, Mike completed the financial portion of the process expertly and efficiently. Afton was my new car guide regarding operation of the vehicles many features. All in all, a very pleasant experience. More

I bought a new EX350 from Becky. It was my first time buying a new car and most sales personnel were intimidating at other dealerships that I'd gone to. She was very friendly and definately helped me wit buying a new car and most sales personnel were intimidating at other dealerships that I'd gone to. She was very friendly and definately helped me with purchasing my car. She keeps me up to date on the status while at the dealership when they were getting my car ready to take home and even afterwards I could email or call her for questions or issues. I don't feel stupid asking my questions. The process wasn't as stressed as I'd imagine & the buying process was smooth & hassle-free. She's freakin' awesome and I'd recommend anyone that wants a Lexus to go to Becky. You would not be disappointed. Don, the manager, was also very nice when we negotiated a price for everything. I went there because a friend of mine had recommended this dealership opposed to others simply because the service was exceptional. More

This is the fourth vehicle we have purchased from this dealership and their service both during purchase and service has been outstanding. We would highly recommend this dealership to anyone. They have dealership and their service both during purchase and service has been outstanding. We would highly recommend this dealership to anyone. They have always been friendly, courtesous, and responded to any issues/questions that we may have had. More

I had my car repaired when the check engine light came on. The service was Exceptional and The Mechanic was exceptional in explaining the repairs, very professional, high confidence in his diagnosis, pro on. The service was Exceptional and The Mechanic was exceptional in explaining the repairs, very professional, high confidence in his diagnosis, provided options and recommendations. I would recommend this dealership to others. More