Mungenast Lexus of St. Louis

We just purchased a used Genisis here and Nate Hopson was our sales consultant. He was helpful, not pushy and treated us well. We highly recommend him. Rebecca and Sal Valadez our sales consultant. He was helpful, not pushy and treated us well. We highly recommend him. Rebecca and Sal Valadez More

Mya was a great sales rep and focused on meeting my needs in choosing my new car. She provided great customer service and was always prompt in getting back to me with any questions I had. in choosing my new car. She provided great customer service and was always prompt in getting back to me with any questions I had. More

I had high expectations for my first Lexus purchase and they were met. Dakota Grishom kept me informed throughout the sales process. Brick kept the paperwork process lively, yet professional. Taylor did they were met. Dakota Grishom kept me informed throughout the sales process. Brick kept the paperwork process lively, yet professional. Taylor did a thorough job of explaining features of the vehicle before we took delivery. Facility is so much more inviting and comfortable than any other I’ve experienced in 45 years of car purchases. Kudos to the team. More

I am very pleased with the vehicle I purchased last May 1st 2024. I also have been enjoying the customer service and hospitality of the staff. Thank you, Mungenast Lexus. 1st 2024. I also have been enjoying the customer service and hospitality of the staff. Thank you, Mungenast Lexus. More

I wasn't thrilled about the price of my vehicle but Bric and Roy both went above and beyond to make sure my wants were met. They both answered all of my many questions. Their professionalism and responsiven and Roy both went above and beyond to make sure my wants were met. They both answered all of my many questions. Their professionalism and responsiveness was impressive. I would choose the dealership again if I need another vehicle. More

We have been getting our vehicles from Mungenast Lexus since the late 1990s. Over the 25 plus years we have been with them their service has been consistently exemplary and world class. Kudos to Nate Hops since the late 1990s. Over the 25 plus years we have been with them their service has been consistently exemplary and world class. Kudos to Nate Hopson who has served all our needs so marvelously over all these years. We conducted a new transaction yesterday, and once again Nate and his colleagues did not disappoint. Thank-You! More

Roy was my salesman and the service he provided was awesome. He was definitely making sure that all my needs were considered. I got a great vehicle and I love the whole experience 😄😄 awesome. He was definitely making sure that all my needs were considered. I got a great vehicle and I love the whole experience 😄😄 More

Outstanding service from Mungenast Lexus and Mike Medlin. This Highlander is our second purchase and we will be in for service needs… nicely done, Mike… Thanks This Highlander is our second purchase and we will be in for service needs… nicely done, Mike… Thanks More

Jason Molina did a wonderful job taking care of us and getting my wife into the car that she really wanted. He was patient, friendly, and professional all around. And everyone else at Mungenast did a grea getting my wife into the car that she really wanted. He was patient, friendly, and professional all around. And everyone else at Mungenast did a great job for us as well. Mark Dunn More

Mike Medlin deserves negative stars! ! We contacted Mungenast Lexus of St. Louis regarding a 2022 RX350 they had listed, being out of state buyers we asked a lot of questions and request ! We contacted Mungenast Lexus of St. Louis regarding a 2022 RX350 they had listed, being out of state buyers we asked a lot of questions and requested pictures of the exterior/interior and under that car. We were passed off to Mike Medlin when the questions and requests for pictures were too much for the other salesman. Mike assured us the car was Lexus Certified and in a condition that would warrant the rating and had read the notes. I had to call and ask Mike if he wanted our flight information for pickup at the airport, that should have been the first sign of our experience with Mike. We flew to St. Louis, Mike said he would have someone pick us up and I texted him when we landed. They were an hour late to pick us up! Mike said he doesn’t track flights and the Porter was told to be there at 2:15, we did arrive early due to a big tail wind. Upon arriving at the dealership, the Porter went to find Mike Medlin, he was just in his office with a serious attitude. He didn’t shake our hand just said the car is back in the shop. He was very irritated that we were looking the car over with great detail, as it was not in the shape Mike had reported. There was a great deal of rust, a black paint blob on the roof and a rear tire had a flap in the sidewall about the size of a quarter. Mike was very agitated and told us the car was no longer for sale and to leave the dealership at once. Super unprofessional….. After some discussion, the situation calmed slightly and Mike said he would replace that tire but nothing else! We took the car for a test drive. On the last look around the car, we found a hole and rub mark in the front passenger tire, it was also dated a year before the car was manufactured. We asked if they would replace 4 tires and remove the paint blob. I reiterated that it was a safety issue for the tires and it was an all-wheel drive. Mike said they would only replace one tire and nothing else. I again said this a safety issue! So, the major concerns are that this dealership was willing to send a car out their door with a major safety issue, tires! Also, to all the local and out of state buyers be aware of this salesman and dealership when it comes to basic customer service, transparency and safety. Walking away from Mungenast Lexus of St. Louis and Mike Medlin was the best thing we did. The worst customer service ever in my life! Plus, zero concern about selling a car that was unsafe to drive due to bad tires 1500 miles back home! I have pictures of the paint, rust, and tires. More