Mungenast Lexus of St. Louis

The dealership reached out after my previous negative review and worked with me to provide a fair solution. Although there were issues with the initial service, the reply was very fair and my concerns review and worked with me to provide a fair solution. Although there were issues with the initial service, the reply was very fair and my concerns were heard and addressed. More

They were very willing to do what was possible to find us the car we wanted. All the staff was friendly and helpful and knowledgeable. the car we wanted. All the staff was friendly and helpful and knowledgeable. More

Nate was extremely helpful in buying our new car, went over and above for us! over and above for us! More

I had an excellent experience working with Steve Zitco and the staff at Lexus of St. Louis purchasing a GX 460. From Tony - the Sales Manager to the entire staff that made the experience seamless and enjo and the staff at Lexus of St. Louis purchasing a GX 460. From Tony - the Sales Manager to the entire staff that made the experience seamless and enjoyable, I thank you. This was the sixth Lexus we purchased from this dealership and honestly, I think every experience was the same. Thank you! More

Very knowledgeable on the car that they are selling and the advantage of getting that model or type of vehicle. the advantage of getting that model or type of vehicle. More

Purchased my second vehicle with Kyle!! He listen to what I wanted and the process to purchase my vehicle was exceptional from start to finish. This dealership and the fabulous individuals that work for Mung I wanted and the process to purchase my vehicle was exceptional from start to finish. This dealership and the fabulous individuals that work for Mungenast are very kind and considerate in everyway. Thanks for the amazing experience purchasing my second vehicle Kyle :) More

Pure unadulterated Excellence in professionalism, attitude, friendliness and service., will highly recommend to everyone we know and love. attitude, friendliness and service., will highly recommend to everyone we know and love. More

Our experience with the Mungenast team was the smoothest vehicle purchase we have ever made. Everyone was a pleasure to work with and the service they provide was over the top. Kyle Blake had went above and vehicle purchase we have ever made. Everyone was a pleasure to work with and the service they provide was over the top. Kyle Blake had went above and beyond expectation as my time line from looking at vehicle to delivery of our new Lexus was very tight. The whole team worked quickly to help this Christmas present be delivered on time. Thanks again to the Mungenast team! More

I had work completed, and the associate that cleans the car did not vacuum the back seat. After calling multiple times to request a call back, and not receiving one I requested to report this oversight to car did not vacuum the back seat. After calling multiple times to request a call back, and not receiving one I requested to report this oversight to the manager. I did not receive a call back from the manager on duty. Frustrated I drove from South County back to Mungenast to speak to someone face-to-face. The manager on duty escorted me back to my vehicle at which time I pointed out the oversight. He looked, shook my hand, and told me he would have the associate reach back out to me to reschedule. Never even received a call back. I’m not satisfied with the customer service. Both my wife, and I have owned the Lexus brand for years. I’m not sure why me, nor my wife were given the respect we deserve. I am a middle age black professional, and I carry myself as such, so I don’t believe he stereotyped me as anything other than that. I would like them to know a customer always has choices were, and with whom to spend their money. More

Nate was able to find us our new RX450 during a time of limited supply. He was great to work with, provided routine updates, and made the process as smooth as possible. limited supply. He was great to work with, provided routine updates, and made the process as smooth as possible. More