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Mungenast Lexus of St. Louis

Manchester, MO

4.9
1,047 Reviews

13700 Manchester Road

Manchester, MO

63011

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1,047 Reviews of Mungenast Lexus of St. Louis

October 14, 2021

The problem with dealership is they have a very aggresive marketing and it is on a high transit avenue. Way too many people walk in, so they can pick and choose who to deal with. I went to buy a CPO, had a s More

by LMUser
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Medlin, Mark Herwitz, Sherry Overhoff
Oct 28, 2021 -

Mungenast Lexus of St. Louis responded

I want to assure you that we value all the business that comes our way, and our team never intends to make anyone feel as though we aren't privileged to work with them. I regret that we were unable to find a suitable deal for your trade-in and that it caused you to take your search elsewhere. I would appreciate the chance to discuss your experience with you to hear what more we could've done to gain your business. Would you consider reaching out to me when you're free next? Thank you, Tony Galibert - General Sales Manager - 314-822-7681

October 14, 2021

Kyle was excellent in working with us to determine what vehicle was best suited for us (older couple approaching 80). He did not try to oversell us and worked with Mungenast upper management to get the bes More

by Karen Aho
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Fogarty- GM, Kyle Blake, Bric Flint, Sherry Overhoff
Oct 14, 2021 -

Mungenast Lexus of St. Louis responded

Karen, thanks for this excellent review of Mungenast Lexus Of St. Louis! It makes us so happy that Kyle was so helpful and wonderful to work with. We're pleased that our team explained the features of your new vehicle and that you're satisfied with your purchase. Congratulations on your new Lexus, and we wish you happy driving!

October 07, 2021

This is an addition to previous rating,I forgot to add Sherry OMG how Awesome was she,patientAnd extremely knowledgeable about the functions of the vehicle More

by r1285
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sherry Overhoff
Oct 07, 2021 -

Mungenast Lexus of St. Louis responded

Thank you for the great review! It means a lot to hear that Sherry delivered such an outstanding purchase experience. Drive safely in your new vehicle, and we hope to see you back again at Mungenast Lexus Of St. Louis!

October 01, 2021

I just had another phenomenal experience with Steve Zitko and Mungenast Lexus of St. Louis. This is our fifth Lexus that we have purchased from this dealership. Steve is great! The showroom is clean, clas More

by Chad O.
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve Zitko
Oct 02, 2021 -

Mungenast Lexus of St. Louis responded

Chad, nothing makes our day like hearing we're the best in St. Louis! We can't even begin to express our gratitude for your repeat business with Steve and the Mungenast Lexus Of St. Louis team. It's genuinely our pleasure to go above and beyond for you, and we hope this new Lexus takes you everywhere you want to go!

October 01, 2021

Steve Zitko is amazing! Plus everyone else at the dealership was friendly, courteous and professional. This is the best car buying experience I have had. More

by JR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Zitko
Oct 03, 2021 -

Mungenast Lexus of St. Louis responded

Thank you for taking the time to leave Steve and the Mungenast Lexus Of St. Louis team a review, JR! We're thrilled that this was the best purchase experience you've had and are honored that our courteous and professional team were to thank for it. Congratulations on your new car and safe travels!

September 30, 2021

I had such a positive experience with Mark and the rest of the team. I had been car shopping for about a month and a half and had dealt with alot of people who I did not want to do business with. Found the More

by Mallory
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ellie Walsch, Mark Herwitz
Sep 30, 2021 -

Mungenast Lexus of St. Louis responded

Mallory, thank you for taking the time to review us! We strive to deliver a seamless service experience for our guests, and it is wonderful to hear that this was reflected in your time working with Mark. Drive safely in your new vehicle, and enjoy it! We hope to see you back again at Mungenast Lexus Of St. Louis down the road!

September 24, 2021

Very positive experience with Jeff Johnson made the sale fast and painless.Highly recommend Jeff if your looking for a new car.Mungenast is Lexus IS the best.Also thanks to Chelsea and Ellie and Sherry More

by Howardfuture
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Johnson, Susan Brockmeier, Chelsea Elledge, Ellie Walsch, Sherry Overhoff
Sep 24, 2021 -

Mungenast Lexus of St. Louis responded

Thank you for taking the time to share your experience so others can see what it's like to be a guest at Mungenast Lexus Of St. Louis! Providing an excellent customer experience is our number one priority, so we are thrilled to hear Jeff, Chelsea, Ellie, and Sherry were able to send you home in a car that is right for you. Enjoy!

September 22, 2021

Great guys (Emmanuel, Mark, and Rob), great service! Looking forward to working with them both again. Great job guys! More

by fone62013
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emmanuel Alcasabas, Mark Herwitz
Sep 22, 2021 -

Mungenast Lexus of St. Louis responded

Thanks for the great review and for your confidence in Emmanuel, Mark and Rob! We're happy that your experience was a positive one. See you next time at Mungenast Lexus Of St. Louis!

September 18, 2021

The entire team from first contact through delivery were extremely helpful. We never felt pressured to purchase and we’re very accommodating to our schedule when it came time for delivery. More

by Tom Schuette
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Miller and Tony Gilbert , Michael Medlin
Sep 20, 2021 -

Mungenast Lexus of St. Louis responded

It is wonderful to hear that the Mungenast Lexus Of St. Louis team delivered a successful experience from start to finish. Thank you for being such a great customer, Tom. We wish you the best in your new ride!

September 18, 2021

Steve is a great salesman. A good listener and treated me with dignity. He is quick and ready with an answer and solution to your questions. I told him' I didn't know such personel existed anymore.' More

by bernardmathu9
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Murphy and Joash, Steve Zitko
Sep 18, 2021 -

bernardmathu9 responded

Munganest is where I would prefer to buy my next car. Their service is superb. No stress.

Sep 18, 2021 -

bernardmathu9 responded

Great company. They promply attend to ones needs.

Sep 18, 2021 -

bernardmathu9 responded

Many others including Murphy and Joash were very very helpful. The receptionists are classic and extremely professional . Once you get to finance department everything is so fast like on steroids. Whenever I come there I drive out of their gate wearing a big smile. Keep it up Munganest. Steve just wont stop on what I innitiated until a solution is found.

Sep 20, 2021 -

Mungenast Lexus of St. Louis responded

Thank you for the excellent feedback, Bernard! We are thrilled to hear that you had such an outstanding purchase experience working with Steve, Murphy, and the team. Drive safely in your new vehicle, and enjoy it! We are looking forward to seeing you back again at Mungenast Lexus Of St. Louis!

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