Mungenast Lexus of St. Louis

Buying Experience We met with, exchanged emails and bought a new Lexus RX 350 from Steve Zitko at Mungenast Lexus. He was knowledgeable, friendly and helpful with our b We met with, exchanged emails and bought a new Lexus RX 350 from Steve Zitko at Mungenast Lexus. He was knowledgeable, friendly and helpful with our buying experience. I would recommend Steve to others wanting to buy a new Lexus. More

Best car buying experience I visited multiple dealerships before stopping into Mungenast Lexus. Mike Medlin was respectful and professional, even after I said I could not affor I visited multiple dealerships before stopping into Mungenast Lexus. Mike Medlin was respectful and professional, even after I said I could not afford a Lexus. I ultimately purchased a Lexus after Mike provided a few options that fit my budget. The Finance Manager was equally professional. More

My third Lexus RX 350 I have always been treated well and all required maintenance kept the car in great running order. Mungenast always provided a loaner when I requested I have always been treated well and all required maintenance kept the car in great running order. Mungenast always provided a loaner when I requested one. Only decided to trade up my 2013 RX 350 with over 100,000 miles because I wanted the new technology. I wanted a 2019 (former loaner) in silver. Steve found it for us and we were good to go! Nice job More

What an incredible experience! We had an incredible experience in buying a new RX350. From the first moment walking into the dealership, each and every experience and dealing ther We had an incredible experience in buying a new RX350. From the first moment walking into the dealership, each and every experience and dealing there has been truly outstanding. I even received a phone call from Ray Mungenast himself, thanking me for being a customer. Steve Zitko, our salesman, was the best, and made us feel comfortable, answering every question we had. I also have two other cars, a Mercedes Benz and a Porsche. Those dealerships fall a very distant second and third compared to Mungenast. I have been dealing with Mungenast for almost twenty years and have NEVER had a bad experience. Service folks have always made me feel comfortable and provide a loaner to drive if I need to leave my car for an extended period. Every person in the dealership is laser focused on the customer. Mungenast is the best. Period. More

I was very impressed how customer friendly the staff was to me. I appreciated the no pressure and feeling of true concern to my needs that Mike Medlin displayed in my purchase. to me. I appreciated the no pressure and feeling of true concern to my needs that Mike Medlin displayed in my purchase. More

Very Pleased. We were very pleased with our experience at Mungenast Lexus, and would highly recommend this dealership. We have owned several Toyotas, but this is o We were very pleased with our experience at Mungenast Lexus, and would highly recommend this dealership. We have owned several Toyotas, but this is our first Lexus. Both our salesman, Mike Medlin, and the technology specialist, Meghan Moran, were very thorough and professional, and made the buying experience both an easy and positive one. Our finance rep and the service department were also top-notch. More

Wonderful buying experience..ended up getting a better car for a better deal when I arrived than I had anticipated! I love how they walk thru all the features of the car during the delivery process. Felt car for a better deal when I arrived than I had anticipated! I love how they walk thru all the features of the car during the delivery process. Felt like royalty... More

Mungenast Lexus was great! I have family that get their cars serviced here and they absolutely love it. I bought my first car from Mungenast recently and the process couldn’t have been smoother. Kyle Blake cars serviced here and they absolutely love it. I bought my first car from Mungenast recently and the process couldn’t have been smoother. Kyle Blake was an excellent sales person. He listened, he was patient and worked with me all the way through the buying process. I would recommend Kyle to anyone looking to buy a car. The finance team was also exceptional. They didn’t rush through paperwork, they made sure you understood what you were signing and had you out and in your new car before you knew it. Excellent team, excellent experience from beginning to end. Thanks Kyle for the new ride! More

DEALER SOLD THE CAR I WAS ASSURED I HAD FIRST RIGHTS TO, TO BUYER WHO ARRIVED AFTER ME. Mungenast Lexus was highly recommended to me by my parents based on their past experience, but my experience was di TO BUYER WHO ARRIVED AFTER ME. Mungenast Lexus was highly recommended to me by my parents based on their past experience, but my experience was disheartening to say the least. I arrived and asked specifically for the Lexus NX I researched. I was escorted to the vehicle and requested a test drive, which was immediately granted. Just prior to pulling out of the parking space, a family approached and expressed interest in the same NX and began examining the vehicle — opening doors etc, while I was already in it! As I tried to pull out, the family stood in from of the NX and asked when I would be returning. I did not reply, as I felt their lack of patience was a bit disrespectful, given I had arrived and expressed interest first. After test driving the car, I let my salesperson know, I’m still interested but since he had found the other car I initially inquired about, I agreed to look at it but specified once more that I’m still interested in the NX. My salesperson assured me since I arrived and expressed interest first, I’d get preference for the NX. However, 20 mins later I sit down with my salesperson and was told, the NX WAS SOLD TO THE FAMILY that arrived AFTER me. When I asked why, my sales person said he thought I said “I wasn’t sold” on the NX. That’s NOT what I said, but let’s assume he interpreted it that way, that is not a clear or acceptable answer. I understand you’re in the business of selling but I feel as a salesperson, it’s only right to clearly communicate with your buyers and not show preferential treatment. That family was not respectful of my presence and my salesperson was not respectful of my presence as a buyer. I would have sincerely appreciated my salesperson saying “hey, if you’re on the fence about the vehicle, that’s fine but there’s another buyer in line that would like it if you’re unsure.” Rather than, “It’s yours if you want it since you were here first” AND THEN SELLING IT from beneath me! Fair treatment without regard to how someone shows up and transparency should be common practice. That’s not what I received. More

Our family loves the Mungenast Family! Kyle Blake has sold our family 5 cars and has always been dedicated to finding our family the perfect car. Kyle listens, pays attention to the small details, and is sold our family 5 cars and has always been dedicated to finding our family the perfect car. Kyle listens, pays attention to the small details, and is willing to go the extra mile when we had a vehicle emergency. Kyle Blake is truly the definition of professionalism! More