Murdock Chevrolet Inc - Service Center

We had brakes and rotors worked on a few months back . We are Completely unsatisfied . Our brakes after being fixed scream and squeal when in reverse and / or braking moving forward. Also there are ground We are Completely unsatisfied . Our brakes after being fixed scream and squeal when in reverse and / or braking moving forward. Also there are grounding noises when pressing the brakes. We took it back and the they supposedly fixed it but it is worse. We have left messages with the service associate that helped us and the service manager but neither have called us back. Totally disappointed and it appears we received a bad brake job and they are unwilling to fix or resolve it. Bad business and customer service. More

David J Peterson 2022 Silverado LTZ Topic Event Experience Summary " Murdock had my truck for almost a month, my truck runs much worse now than before it was serviced by Murdock, LTZ Topic Event Experience Summary " Murdock had my truck for almost a month, my truck runs much worse now than before it was serviced by Murdock, they delivered it back with the check engine light still on, it is scary to drive up a hill, it is gutless and even after taking it back to fix they still didn't get the check engine issue resolved. Even the pictures they sent me to show the job was finished show the light still on. I was misled and deceived on the price of repairs plus the value of a trade in, and the quality level of the parts. I paid 300% more than I needed to if I had used a different dealer. I was told i was getting a new engine and then a refurbish was installed. At no time did the Murdock people look out for me as a customer. Only when the Jerry Seiner Dealership made a better offer to help because a truck with 64k miles shouldnt break down did anybody try and help me. I am joining a group that is preparing a class action lawsuit for these engines because this type of failure is too common. I'm not sure what qualifies as a lemon but my Silverado might be a lemon. I will follow up with GM. My wife wants me to call Get Gephart on KSL, but I think BBB and GM are the best places to go to get treated fairly. " Pre 60k mile warranty check up On May 10 2025 I took my Silverado into Murdock with 59k miles and asked them to check everything out for items that would be covered by the warranty. I suggested there was a lunge when the truck shifted gears. They printed off a list of cookie cutter items to do and didn't really look at anything covered by the warrant. I took their list to the Burt Brothers in Centerville and asked them to check out these items. Murdock has a bad reputation and does price fairly and I trust Burt Brothers. Anyway BB checked out my truck and told me they couldn't in good conscience to many of the things Murdock wanted to do since the parts were fine. The Truck breaking down on Trappers Loop "On June 20 2025 we were pulling a 21 foot boat (small) and the truck had done it many times before. After about 5 miles on the road, the engine overheating light came on and then the oil overheating light came on and then the truck is stopping message came on about 5 seconds after and then the truck died right in a busy lane of traffic going up Trappers Loop. I had to get my family out and up on the side hill to get away from traffic. The highway patrol came as well. The drivers and the patrol men all commented that they don't see this much on a Chevy truck this new. When the truck broke down on the hill near Snow Basin Ski Resort I was asked by the tow truck driver where he should take my truck. I told him Murdock in Woods Cross. I was thinking they were as good as anywhere else, I was wrong. " Jerry Seiner Dealership Example A fried called up Jerry Seiner and described the situation , the miles on the truck and JS said they could work with Chevy to make it right. They knew having a truck with just over 60k miles breaking down and stranding a family on the highway wasn't a good look, safe or proper. Based on the quick analysis by the tech at Murdock stating a new engine was needed, Jerry Seiner negotiated my part of the bill down to 10% or about 1250 dollars. Murdock didn't even try and help the situation. Jacob confirmed that it is a new engine which it is not and opposite of the promised. A little bait and switch without telling the customer. Shelby in Sales also confirmed it was not a new engine. Unmet Service Manager Commitments /Promises "Since Murdock was quoting me 13-16k to fix the truck and JS was 10% of that we brought a tow trailer to Murdock to get the truck and take it to JS. Jacob must have told the service manager about the situation so the service manager came out and talked to me and promised he could do the same things as JS and since it was already in Bountiful I should leave it at Murdock. I said if you can do the same thing then i wi More

Got me in quick for a oil change and out quick. Thanks much, Dave M Thanks much, Dave M More

I purchased my truck here and use them for all service related issues. They are fair and responsive. They answer questions well too. Especially when you have a concern. related issues. They are fair and responsive. They answer questions well too. Especially when you have a concern. More

The best costumer service, great dealer, good service, fast service. I love this place thank you fast service. I love this place thank you More

I was greeted immediately upon arrival. The service advisor was polite and friendly. Service completed in less than an hour The service advisor was polite and friendly. Service completed in less than an hour More

Murdock Chevrolet never fails to deliver on their customer service for me! Quick and painless oil change! Travis is THE MAN!!! customer service for me! Quick and painless oil change! Travis is THE MAN!!! More

This review is for the service department. I had a terrible experience with a problem on my Suburban. It was intermittent and the service department at Murdock seemed to have no interest in tr I had a terrible experience with a problem on my Suburban. It was intermittent and the service department at Murdock seemed to have no interest in troubleshooting it. Instead, they tried to gaslight me into believing that it is normal for car batteries to die if the car sits for two days. When I picked the car up, I had at least 5 fewer gallons of gas and my headlights no longer work (I suspect related to the battery issue). Frustrated that something that worked before my service appointment was no longer working, and suspecting that it was related to the minimal troubleshooting they did, I set up an additional appointment. Because the headlights not working is a "separate issue", they want an additional diagnosis fee. I found Mark Ith in particular condescending and less helpful than anyone I've ever interacted with. I came to Murdock because I expected them to have the best trained, most professional service staff. I returned when the issue wasn't resolved because I was promised that even though my issue was intermittent, they would continue to diagnose until they found the problem. What I found was a group motivated to get me to go away by any means necessary, including deception. The experience will keep me from going to Murdock for any future need, and has soured my perception of GM service at large. More

I recently had the unfortunate experience of purchasing a car from Murdock Chevrolet, and I must say it was an absolute nightmare from start to finish. The level of dishonesty and lack of integrity displayed car from Murdock Chevrolet, and I must say it was an absolute nightmare from start to finish. The level of dishonesty and lack of integrity displayed by this dealership is appalling, and I feel compelled to share my experience to spare others from falling into the same trap. From the initial interaction with the sales team, everything seemed promising. The salesperson was friendly and eager to make a deal, assuring me that the minor issues with the vehicle I was interested in would be promptly addressed before finalizing the sale. Regrettably, that turned out to be nothing more than a smokescreen to lure unsuspecting customers. Once the paperwork was signed, and I took possession of the car, the nightmare truly began. Contrary to their promises, the supposed repairs were either poorly done or not addressed at all. It became evident that the dealership had sold me a vehicle with pre-existing problems, all concealed behind a thin veil of false assurances. When I contacted the dealership to address the issues and request the promised fixes, their response was both dismissive and unhelpful. They conveniently shifted blame, citing vague policies and claiming that the problems were now my responsibility. It was disheartening to witness such a blatant disregard for customer satisfaction and accountability. Moreover, attempts to escalate the matter to higher management were met with indifference and a lack of professionalism. It's clear that customer satisfaction is not a priority for Murdock Chevrolet, and they have no qualms about leaving their customers stuck with a defective vehicle. I strongly advise anyone considering purchasing a car from this dealership to proceed with extreme caution. The lack of honesty and integrity displayed by Murdock Chevrolet is not only disappointing but also unacceptable. Save yourself the stress and frustration – look elsewhere for a dealership that values its customers and stands by its commitments. I took my car in on 2 separate occasions and said since there are no lights on the dash warranty would not cover it. the first time i took it in they could not find anything. when the funny thing is that the sales man knew there was something wrong. (i addressed it after the test drive) then a few weeks went by and they found something and wanted to charge me over 1000$ and i refused to pay so i left. The did ask if i wanted to do a "we owe" and i declined because they kept reassuring me that warranty would cover it. salesman: Tegan Ludlow Also service manager walked right past me knowing i needed help. He was very dismissive and did not care to help. I will never purchase a vehicle from here ever again!!! More