Murdock Chevrolet - Kansas

Horrible. Gage called to schedule my hood replacement. I called right back. Put on hold over and over. Husband had extra time called and got ahold of reception Gage called to schedule my hood replacement. I called right back. Put on hold over and over. Husband had extra time called and got ahold of receptionist who then transferred ro make appointment. She said she even notated loaner. Fast forward. Come in today- lady can't find appointment. I'm left just standing in the garage. She then calls someone since I won't leave. The guy on the phone says it's coyle not Colton (someone can not spell correctly . We've been here twice before) So now here comes gage (name badge) walking out of the office eating a donut not very well put together.. . Embarrassing. Then he says I didn't make this appointment. It's wrong. We go round and round. Because his and the lady in service can't ever return a call or answer a call, we were transfered from receptionist and made the appointment that way. He (gage) says it's looks like it's online. That's all he keeps saying. I eventually give up. Knowing I'm not getting to keep my appointment because all mighty gage did n9t set the appointment. So he called body shop and got a new day a few weeks out.. go figure. Then I show him a video since the last time he said he fixed out back up camera. After the video he said we never replaced it. I'm losing my mind at this point. I said when you guys calibrated it from when the coyote hit us you were suppose to and you said the second time we brought it back for it. You said you already did it. Now you didn't. Then he tells me we've never calibrated your vehicle. Oh my lord! Please help me not lose my mind! Incompetent! Shameful. Then I request all service records .. he gives me the first time when the calibration was completed and the software for camera was completed... skipped the service for the second back up camera trip. And I asked for the appointment m Print out for today. He didn't give that either. So here I am. I hope this finds someone. I sure hope you read all this and end up going else where. I will be driving farther for service. Manhattan has Incompetent employees who are so careless... this is my appointment and loaner note More

Cadillac was taken in for cracked catalytic converter, (warranty), plus oil & filter change. Service manager called & said it was time for engine air filter element & cabin air filter. I okayed it. Servic (warranty), plus oil & filter change. Service manager called & said it was time for engine air filter element & cabin air filter. I okayed it. Service manager called me 2 1/2 hours later telling me the work was finished. I was pleased with the calls & the speed in which the job was completed! More

Horrible service department. Complete lack of communication. Did not fix problem with my brand new car. Also, they noticed an alignment issue and didn’t fix it. I received no pho Complete lack of communication. Did not fix problem with my brand new car. Also, they noticed an alignment issue and didn’t fix it. I received no phone calls to update me all day. I had to wait on hold for 30 mins at the end of the day just for someone to find out what was going on with my car. They hadn’t even started the work yet and it was there all day with an advance appointment. Service manager not helpful. I will never come back here. More

We were at the beginning of a 3,000 mile trip, and the check engine light went on. The nearest dealer was Murdock Chevrolet, Cadillac, etc. in Manhattan, KS. It was a Saturday morning, and luckily the s check engine light went on. The nearest dealer was Murdock Chevrolet, Cadillac, etc. in Manhattan, KS. It was a Saturday morning, and luckily the service department was open. They diagnosed the problem, but didn't have the needed part. They called several nearby dealerships, and after several calls, found one in nearby Abilene, KS, and we hurried to Abilene. We arrived in Abilene, the car was repaired, and we proceeded on our trip with no problems. Remember, this was a Saturday morning when most dealer service departments were only open on Saturday morning, and with a skeleton crew. We really appreciate the helpful service people at Murdock! More

Great dealership and awesome employees. Would recommend to everyone. Easy to work with and they don't harass at all. Would recommend to everyone. Easy to work with and they don't harass at all. More

This dealership has the slowest service department imaginable. Even with making appointments way in advance it takes 2+ hours for a simple oil change every single time I’ve used this dealership. imaginable. Even with making appointments way in advance it takes 2+ hours for a simple oil change every single time I’ve used this dealership. More

I was dropped off at work, which was a great service. I called to be picked up and waited 40 minutes befire calling to find out that no one was actually on the way. Then someone was sent to pick me up who called to be picked up and waited 40 minutes befire calling to find out that no one was actually on the way. Then someone was sent to pick me up who had no idea where to pick me up so I waited an additional extra 30 minutes. I pick up my truck and drive off to realize my tire pressure wasn’t even checked, which is something I specifically mentioned at drop off. So I seriously wonder whether a 30 point check (or however many point check) was even performed for $100 oil change. The manager tried to make up for everything by offer ring a complimentary oil change and detail service, but I doubt I will trust this place ever again to come back. More

Best dealership in the country Murdock Motors has worked with me for almost 30 years. They are the most honest, courteous, trustworthy dealership in Kansas. They work very hard to p Murdock Motors has worked with me for almost 30 years. They are the most honest, courteous, trustworthy dealership in Kansas. They work very hard to please the customer, Their service department are second to none. They work quickly to fix any problem on you vehicle, and keep you well informed throughout the process. Every one at the dealership are kind, and friendly. the dealership is very clean, and brightly lite. The new cars ,and used cars are neatly parked for customers easy access to viewing them.t-There is always someone there to answer question, and deal with concerns. When it comes to trading vehicles I usually view several dealerships. Then return to Murdock's to get the best deal and most dependable service. In these times you need to consider the dealership as much as you do the brand of vehicle. Murdock Motors is the dealership on top of the mountain, the best More

Always treated with respect.Excellent service and dependable I am a dedicated Murdock customer. Dealt with them since they opened their doors.. They are always timely for getting my truck in. They provide excell I am a dedicated Murdock customer. Dealt with them since they opened their doors.. They are always timely for getting my truck in. They provide excellent loaners. their work is always excellent. They explain the work that is done on the vehicle before and after.. All staff go out of their way to be courteous, friendly. Will never consider buying a vehicle from any other dealer. . More

Excellent customer service Done buisness with Murock's for 30+ years. Will not concider buying a vehicle from anyone else. Always get excellent customer service . All my conc Done buisness with Murock's for 30+ years. Will not concider buying a vehicle from anyone else. Always get excellent customer service . All my concerns and questions are always answered. They privide fast and dependable service. More