Murfreesboro Hyundai

From the moment I arrived to the dealership Nell Mathis was right there to help! She answered any question I needed and was extremely helpful in any challanges I had. the overall experience was a real good was right there to help! She answered any question I needed and was extremely helpful in any challanges I had. the overall experience was a real good one at the dealership. Everyone was very friendly and willing to help and very attentive! I also liked how Nell Mathis was always very attentive to anything I needed and every time I came back she always remembered me and was happy to help me in anything I needed! If I ever decide to buy another car I would definitely go back to that dealership! More

We had this great communication with the dealer who really answered all our questions and did all possible to make it work with our special situation as we recently came from Europe. Very friendly and really answered all our questions and did all possible to make it work with our special situation as we recently came from Europe. Very friendly and profesional all together. This was far the best experience buying a car we ever had. More

I have been a VW customer for a long time. I have just purchased my third jetta with Signature VW Hyundai of Murfreesboro and I can proudly say that I fall more in love with the jetta each time I buy one. purchased my third jetta with Signature VW Hyundai of Murfreesboro and I can proudly say that I fall more in love with the jetta each time I buy one. I currently own the 2010 VW jetta TDI cup edition with the diesel engine. I am very pleased with my sales person Amy Hale who was very knowledgeable about my car and in cars in general. I thought the purchasing process was going to be a nightmare but turned out to be very pleasant. Amy was very calm and very understanding. She was not aggressive and did not pressure me to buy this car. They worked with me until I got the payments I could afford. Now I'm driving the baddest jetta on my block! More

Excellent follow through on questions asked during purchase transaction. Very knowledgeable about product being sold. Simply willing to do whatever it took to earn my business. The quick paperwork purchase transaction. Very knowledgeable about product being sold. Simply willing to do whatever it took to earn my business. The quick paperwork process is an added bonus in dealing with Signature. Would definitely recommend this dealership to anyone in the market for the brands they have. More

Service department did not have all the parts needed to complete the basic 40,000 mile service. Warning light came on the day after service. Service advisor did not listen to what I was saying, in regards complete the basic 40,000 mile service. Warning light came on the day after service. Service advisor did not listen to what I was saying, in regards to problem areas regarding the car. I don't feel any of the concerns were checked because the problems persist. More

Many dealerships are sales driven, but not Signature VW. They are service oriented and service driven. Their motto is that every customer is satisfied or they have failed and the employees at Signature VW They are service oriented and service driven. Their motto is that every customer is satisfied or they have failed and the employees at Signature VW are not accustomed to failure nor will they tolerate it! They special order items that other dealerships would say "are not available". Each customer's car is treated as if it were their own, sometimes spending more time than they should ensuring that the customer's car is prepared for whatever it may encounter! That little smear on the windshield...it's gone, excess disc brake dust on the wheels...never allowed, oil or grease on the carpets...intolerable, worn windshield wipers...replaced with OEM parts...never some Wal Mart special that falls apart after a month or two, and always carpet protectors...no matter it it was only an oil and filter change. They use original factory parts for repairs, not aftermarket imitations. And they are always going out of their way to be friendly and courtiness...always saying: "Sir" or "Ma'am", no matter how many times I have been thare. There has never been an overcharge for anything that they have had to do and have sometimes undercharged me for additional work that may have been required. I feel like I am a good friend whenever I am at Signature VW. Even the mechanics (or I guess everybody is called a service technician now!) Will come and show me a possible problem that I need to monitor in the future. Today, as I was returning from Atlanta, my check engine light came on. It was 5 o'clock and I was 30 minutes away from Signature VW when I called and asked to be seen if possible, so as to not damage my engine. Any other dealership would have said: "No, our Service Department is closed for today, you'll have to make an appointment for tomorrow!" But not Signature VW! They said: "Sure, bring it on in and we'll have a technician available to check it out!" Luckly it was a minor adjustment that could wait until another day, but Signature VW was willing to accept the work at a moment's notice! You can't put a price on that!!! More

Bought 2 cars the same day, excellent price on both, excellent sales and service! Our salesperson was very helpful and did not push anything e indicated we were not interested in. The finance person w excellent sales and service! Our salesperson was very helpful and did not push anything e indicated we were not interested in. The finance person went a long way to find the best interest rates for both of us. Plenty of follow up from sales after we bought he vehicles! More

Everyone is always nice and ready to help. The waiting area could be a little more user friendly. The chairs are not confortable and the temperature is not always set a a comfortable setting. You could h area could be a little more user friendly. The chairs are not confortable and the temperature is not always set a a comfortable setting. You could have a water depenser and a cola machine for the customers to use. More

We just purchased our third car from Southeast Signature and wouldn't go anywhere else to buy a car. There are at least two reasons why we go back over and over again. First, Nell Mathis, our salesperso and wouldn't go anywhere else to buy a car. There are at least two reasons why we go back over and over again. First, Nell Mathis, our salesperson is friendly, open, very knowledgeable and down to earth. We know we can TRUST Nell, and that isn't something we have ever been able say about a car salesperson. She handles herself professionally and in an open way that makes her a magnet for people. They have one of the best salespeople we have encountered on their sales team. Second, George Bolton, Service and Parts Manager. George is simply the best service manager we have ever encountered. He deals with you openly and honestly, he talks in terms that make sense to the non-mechanic without making you feel like you don't know anything. He's friendly, customer service is obviously a priority for him, and this is also reflected in all of the service staff we have met. The highest compliment we can give is that we trust George implicitly, something we have never been able to say about a mechanic. Everyone we have come into contact with at the dealership is friendly and helpful. It is obvious that the customer comes first. We recommend this dealership (particularly Nell) and the service area (because of George and his staff) to everyone that we come into contact with. More

I have been retired from the auto finance business since 1995 and have delt with many service departments at dealerships. The treatment at Southeast was tops so I gave them a great rating. They deserved it 1995 and have delt with many service departments at dealerships. The treatment at Southeast was tops so I gave them a great rating. They deserved it. They checked my vehicle and came to me with recomendations and I requested the work I wanted done. Work was completed in good time and the price was right. I enjoyed the entire visit. There lounge was a good place to wait and very neat and cozy on a cold morning. I purchased my vehicle here and have had many great visits to the service department. More