Murfreesboro Nissan

Listed price, then "manager" increased price upon me contacting them. Then stated the dealer fees are in the $750 range. So bait and switch prices, then price gouge on fees. No thanks, not the kind of contacting them. Then stated the dealer fees are in the $750 range. So bait and switch prices, then price gouge on fees. No thanks, not the kind of dealership you want to give your business too. More

My name is Tammy Simmons. My husband and I purchased a 2019 Infiniti QX60 on January 4, 2022. It was everything I wanted. I previously had a 2014 QX60 and loved it. My expe My husband and I purchased a 2019 Infiniti QX60 on January 4, 2022. It was everything I wanted. I previously had a 2014 QX60 and loved it. My experience at the dealership was very pleasant. Our salesman, Nick (Jerry Nichols) was a very sweet young man and was very helpful and so excited for us. We love him! We drove it home and from the beginning, it smoked when we started it. Today is March 11, 2022 and I haven't put 700 miles on it. I don't know very much about cars at all, but I knew something wasn't right. I told my husband and he didn't pay too much attention to me, with it being practically a brand new car with only 31,600 miles on it. He was outside one day when I was leaving. He was shocked to see the amount of smoke that came out of the tail pipe. It looked like white smoke from a smog machine. He immediately checked the oil and saw that it had burned an entire quart of oil. He added a quart of the manufacturer's recommendation, which was 0W20. The next day, my husband called Infiniti to try to get it in for service. It still had the remainder of the manufacturer's warranty and we purchased an extended warranty up to 125,000 miles, which doesn't come into effect until the Infiniti warranty is expired. After giving them all of the info on the car, we were informed that the warranty was VOIDED because of the previous owner's lack of maintenance. They had taken the car to Infiniti for service in October 2021 because it set 5 codes and had a check engine light on. They were told at that time that the warranty was voided because of lack of maintenance. There was sludge in the motor and the only fix was a brand new motor. They immediately went to Nissan in Murfreesboro and traded the car. We informed Nissan what Infiniti had told us and they said to bring it to them. A week later, we have been given the run around and told that they were going to replace the valve cover and that would fix it. After many, many calls to Infiniti, we were told there was nothing that was going to fix it but a new motor. Nissan of Murfreesboro is refusing to replace our motor and I quote, Tony Dante, (I believe that is his name) "We are not going to be out $10,000-$20,000. We have already lost $100,000 because of the increase in gas prices." I said, "we do not want to have to get an attorney involved, we just want you to make this right." and his response was "Go ahead, we have 22 of them." They are telling us they are going to do something that will make us both happy, when in fact, they are only willing to put a bandaid on the worthless motor so that the warranty remains voided and we will never be able to sale or trade the vehicle. Jeremy, the General Sales Manager told us that he would buy the car back from us, but it would be today's market value because the value is less than it was 2 months ago when we bought it. I have $6,000-$7,000 that was applied to the purchase of the car, plus approx. $2900 for an extended warranty that we purchased. They are not willing to do what would be considered the right thing to do because they say that they had had no knowledge of the problem. All they had to do was put the VIN# in, which is what they should do when they take any car in on trade. Because they didn't (they say), they don't think they are responsible. We purchased an almost brand new car, that was used, but still had the remainder of the manufacturer's warranty with a "YES" being checked where it ask "Still under manufacturer's warranty?" when in fact, it was canceled by Infiniti in October 2021 and sold to us January 4, 2022. At the end of the day, we are stuck with a $40,000 vehicle, with a canceled Infiniti warranty with no resolution in sight. If you choose to do business with Murfreesboro Nissan, BEWARE. More

I purchased a used 2019 Camaro convertible from them and kept asking for the car fax which they said they would provide. i did not receive it until after i had the vehicle in my possession. The car fax show kept asking for the car fax which they said they would provide. i did not receive it until after i had the vehicle in my possession. The car fax showed it was a northern vehicle. If I had known this, I would not have purchased it. They sold my trade in very quickly. they would buy the Camaro back at a reduced rate of course. I would never deal with them again and do not recommend them to any one. More

I wish I could leave this establishment a ZERO. The ONLY nice thing they have going for them is Ike. My family and I drove over an hour with the possibility of purchasing 3 new vehicles(over the course of a nice thing they have going for them is Ike. My family and I drove over an hour with the possibility of purchasing 3 new vehicles(over the course of a few months) once the chosen vehicles came onto the lot. Arisha is the worst salesperson I've EVER had the displeasure of having to deal with. She lured us down there with the promise of helping us figure out the Nissan Employee Discount. When we got down there , she was a totally different person. She said that the employee discount wasn't in effective right now, which is fine...whatever. HOWEVER, a phone call/text would have been much appreciated before making the trip. I did not like Arisha's style of business dealings at all. I WILL NOT do business with this dealership. I'd rather not have a car than to do business with Arisha in particular. More

I purchased a Brand new 2021 Nissan sentra in May 2021( My first car note isn't due yet) As I go out to start the car to go to work....WON"T START!!!!!!! I tried to automate START...Even the Alarm lock doe My first car note isn't due yet) As I go out to start the car to go to work....WON"T START!!!!!!! I tried to automate START...Even the Alarm lock doesn't even sound NOTHING!!! I"M too UPSET!!! I called the salesman who sold me the car and he said it has to be the battery.....WHAT????? this is a BRAND NEW CAR!!! I'm not Happy about this at all. Now I gotta wait until the office opens at 9.....NOT VERY HAPPY RIGHT NOW More

I've had mixed results with this dealers' service department. Sometimes the service appointments are honored and other times they are not. I scheduled a service today for 9:00 am and my husband had department. Sometimes the service appointments are honored and other times they are not. I scheduled a service today for 9:00 am and my husband had the vehicle there around 8:45. The vehicle was not pulled for service until after 9:30 and the service tech told my husband that they did not accept appointments. If you don't accept appointments, don't allow them to be made on your website. More

Gave a 1 because there is no 0 star rating. I had my 2018 pathfinder in for some repairs. While in there they did a free inspections and told me that my brakes needed immediate attention due to saftey concer pathfinder in for some repairs. While in there they did a free inspections and told me that my brakes needed immediate attention due to saftey concerns. Front pads were at 2mm and back were at 3mm. It was going to be $320, but I didn't have them do the work. A second inspection showed the front pads were at 7mm (almost 60% of the pad left) and the rear was just shy of 5mm (over 40% left). It will be between 1 and 2 years before I need new pads. To confronted them that I was lied to about my brakes to upsell over $300 of work. The did a reinspection and confirmed that I didn't need brakes at this time and offered a free detailing to make up for the mistake. I took my car back for a detailing that is listed as "WASH, WAX, VACUUM, WINDOWS AND TIRE DRESS". What a waste of my time. They did a half decent washing. They didn't wash the roof, there were still bugs stuck to the front bumper and brown brake dust on the tires and rims. The care was not waxed. The inside of the windows were not cleaned, nor did it appear they even tried to clean them. They only vacuumed the floor mats, the rest of the carpet around the floor mat still had dirt, sand, etc. The tire dressing was uneven and barely applied, but it did help to make the brown brake dust shine. The dash was still dusty, the center console around the cup holders was no cleaned. It was a pathetic attempt at a detailing. In short, I would never set foot in their service department again. I can't trust what they recommend needing service and from the quality of the detailing, it appears the cut corners when possible. More

I brought my Murano in for service. Ashly kept me aware of the status of my vehicle and was extremely helpful and available for questions. My car was ready quickly and the issue, which was under warranty, of the status of my vehicle and was extremely helpful and available for questions. My car was ready quickly and the issue, which was under warranty, was resolved the same day of my appointment. More

I only give this a one star rating because a 0 wasn't an option. After I purchased this car, which took literally all day, the salesman has made 4 trips to my house because of mistakes they've made. Come option. After I purchased this car, which took literally all day, the salesman has made 4 trips to my house because of mistakes they've made. Come to find out, more than a pt. less off of the loan interest was available. The car is nice... the dealership, not so much. More

Thank you Ashley for the wonderful help and service with my Mother's car. Your helpfulness and timely follow-ups were greatly appreciated, by both myself and my 94 year old Mother!! my Mother's car. Your helpfulness and timely follow-ups were greatly appreciated, by both myself and my 94 year old Mother!! More