Murgado Ford of Chicago - Service Center

Nice clean facility. Big screen TV. Friendly staff. Lot of vehicles to look at while waiting for vehicle to be serviced. Free coffee and bottled water. Big screen TV. Friendly staff. Lot of vehicles to look at while waiting for vehicle to be serviced. Free coffee and bottled water. More

Jose is always a pleasure to deal with and the entire service staff has always been helpful. service staff has always been helpful. More

My service experience was great all around. Keep up the good work. Elizabeth is awesome. Keep up the good work. Elizabeth is awesome. More

Very helpful and friendly. Answered my questions and provided a nice and convenient waiting area for customers Answered my questions and provided a nice and convenient waiting area for customers More

Very clean respectful and quick service very helpful and knowledgeable will go back all the time knowledgeable will go back all the time More

I needed a new key for my Transit Connect. I bought it from CarMax and it came with only one, so I called Murgado to 1) confirm they could do this service for me, since I had not bought the ca I bought it from CarMax and it came with only one, so I called Murgado to 1) confirm they could do this service for me, since I had not bought the car from them, 2) get a quote, and 3) order the key. On the phone, I got passed back and forth between Parts and Service I think 4 times? And once I was finally ready to order the key, I was again passed back and forth between Sales and Parts a couple times, no one seemingly knowing what to do, or, perhaps, wanting to help me. After being on hold for a few minutes, I finally do get someone one the phone who can seemingly help me, but only then am I told I need to come order the key in person. That would have been good to know before being passed around so much. A few days later I go in person to order the key. No problem there, service was prompt and helpful. I am told it will take only a day or two for the key to arrive, and that they will text me that the part is in, and call me to schedule my service. Sure enough the next day, Friday 8/15, I do get a text notifying that my key has arrived... but no phone call. On Monday afternoon, I call them myself to schedule the service, which is scheduled later in the week, 8/21. I arrive at my service time and drop off my keys. I'm told it will be about an hour to cut and pair the new key, but I'm hopeful it won't be THAT long since it seems like a fairly straightforward process? But that's just me hoping. In any case, I ended up waiting 2 hours, and I might have been made to wait longer if I had not gone back to the service desk myself to investigate what was taking so long. It seems that the Service Agent assigned to help me got caught up with an unruly customer directly in front of me in the queue, and wasn't able to either get out to just check me out or pass along my info to someone else. Again, I was only able to get out of there after waiting twice as long as I was told because I myself went and checked on the status of my work. So all in all, not great. Between the lack of clarity on the phone, the missed follow-up, and then apparently falling through the cracks in the waiting room, it was not a great experience. In fairness to the guy who helped me (whose name I cannot remember, so sorry), he did text me later in the day to apologize for making me wait, which was nice. More

Stand was friendly and I appreciated the time estimate provided for my services. The way recommended services was done did not feel as clear but I do like that they planned to call a week later to discuss provided for my services. The way recommended services was done did not feel as clear but I do like that they planned to call a week later to discuss scheduling More

I was there to get a key calibrated to my car. I was told it would take 30 min- 1 hour and I was there for 2 hours and 15 min which felt ridiculous. I was told it would take 30 min- 1 hour and I was there for 2 hours and 15 min which felt ridiculous. More