Murgado Ford of Chicago - Service Center

We took a white ford work truck in on a Friday with appointment midday. We were aware that the same day review on a Friday was sort of pushing so we were waiting to hear back on the truck status on Mon appointment midday. We were aware that the same day review on a Friday was sort of pushing so we were waiting to hear back on the truck status on Monday. We did not, and after that every day we would get the same response from April that they were working on it and were a little behind. It was not until after a week that we got Julio the service manager involved and he was finally able to provide details an we saw an actual diagnosis thanks to him and Frank. Overall Julio and Frank made the experience better thank you and they are truly amazing More

They have great customer service, they was able to do what other Lincoln dealers said they couldn’t. They kept me up to date from beginning to end. what other Lincoln dealers said they couldn’t. They kept me up to date from beginning to end. More

It was a great efficient experience. Most of the information was that was received was very helpful Most of the information was that was received was very helpful More

There was scheduling mix up. But it was resolved quickly and the service was stellar! But it was resolved quickly and the service was stellar! More

You have given me a very positive impression of the new ownership. The friendly and helpful service is much appreciated. Special thank you to Kaleb for going above & beyond. ownership. The friendly and helpful service is much appreciated. Special thank you to Kaleb for going above & beyond. More

Julio, Ryan, and April all provided efficient and friendly service when I took my vehicle in for an oil change. I will be returning for future service! friendly service when I took my vehicle in for an oil change. I will be returning for future service! More

I went in for an oil change that lasted two hours, and was blocked in when they said my car was ready. was blocked in when they said my car was ready. More

I received a text from a Brandon that my car had a recall. It was offered that a mobile service car could come to my home and would take an hour. The appointment confirmation switched to me bringing recall. It was offered that a mobile service car could come to my home and would take an hour. The appointment confirmation switched to me bringing in my car. I called about the discrepancy and was told you don’t have that service and Brandon had not been working for 5 months. I brought the car in for my 10 am appointment. I was told it would be about an hour/ hour and a half no more than two. I was at the dealership for 5 hours!!! I texted for an update and did not receive an answer. At hour 3 - I approached April for an update. She said that “well sometimes things take longer” I understand that work can exceed its estimate but the lack of communication or updates of delays is not being conscious of my time and unprofessional. This is overall poor customer service and a reflection of its new ownership. More

I had a 10% coupon that this dealer would not accept. I have bought nothing but Ford fusions but live in Wisconsin so this is my first time at this dealership. I have bought nothing but Ford fusions but live in Wisconsin so this is my first time at this dealership. More

My car was recalled for a steering problem. They won't give me a loaner for 1 day. Not happy. I hope I don't get into an accident. They won't give me a loaner for 1 day. Not happy. I hope I don't get into an accident. More