Murgado Ford of Chicago - Service Center

The service was great here and fast! Everyone was very helpful as well. This is the only place ill bring my car to going forward. Everyone was very helpful as well. This is the only place ill bring my car to going forward. More

They do not answer the phone. The phone system puts you on hold for several minutes then says the voicemail box is full. Hitting zero for the operator doesn't work. It says the The phone system puts you on hold for several minutes then says the voicemail box is full. Hitting zero for the operator doesn't work. It says the feature is disabled. I guess customers aren't important More

Everything was good with setting up the appointment and the service provided. The only thing I would've liked would be if I could've gotten a vehicle report of what was checked like I get when I actually g the service provided. The only thing I would've liked would be if I could've gotten a vehicle report of what was checked like I get when I actually go into the dealer. More

The service employees at the front desk for the service drop-off were friendly and courteous. The shuttle driver was decent in the morning, however in the afternoon for pickup back to the dealer the sh drop-off were friendly and courteous. The shuttle driver was decent in the morning, however in the afternoon for pickup back to the dealer the shuttle driver was a bit distracted. At times they were texting from their phone and drove a bit rushed compared to their driving in the morning. More

The rates for everything are far more expensive than any other mechanic shop. They charge $300 just to look at the vehicle and then recommended over $4k worth of work of which only $900 was actually necessa other mechanic shop. They charge $300 just to look at the vehicle and then recommended over $4k worth of work of which only $900 was actually necessary to drive. Additionally they stated the $300 would roll into the repair and they fought me on that. Would not recommend unless you have a recall and they will do it for free More

The technician assured me that the air conditioning was working. During recent heat wave we found that the ac was not working. This was the second te I have brought on my car for this issue. I feel I've be working. During recent heat wave we found that the ac was not working. This was the second te I have brought on my car for this issue. I feel I've been scammed out of $2000. More

Very nice experience will return will recommend John was my technician and Julia was my representative my technician and Julia was my representative More

No customer focus. Was sent to parking lot to find my car when picking up. Seemed like I was intruding on staff at drop off and pick up. Lack notification of stays of r Was sent to parking lot to find my car when picking up. Seemed like I was intruding on staff at drop off and pick up. Lack notification of stays of repair. Had to make multiple calls. More

I typically have gone in for the works oil change, including an overall check-up on my car. The prices have gone up considerably with new ownership, and even credit card use fees are now passed along including an overall check-up on my car. The prices have gone up considerably with new ownership, and even credit card use fees are now passed along the customer. There is no upside to changing your oil at the dealer anymore -- either for price or add on services-- when compared to third parties. Completed oil change, and technical issues with the notification system resulting in my waiting for an hour extra for the car -- even though it was finished. No one came to find me in the waiting area while the technical glitches were resolved. More

Tech did not diagnose problem completely. Secondary problem would cost 3000 more. Maybe lack of experience? Secondary problem would cost 3000 more. Maybe lack of experience? More