Murgado Ford of Chicago - Service Center

Incredible communication throughout, from making the appointment thru leaving the dealership. Friendly service from everyone I encountered. Comfortable waiting room. appointment thru leaving the dealership. Friendly service from everyone I encountered. Comfortable waiting room. More

The quote was very high. They had my car for nearly a week, and then told me that they were unable to repair it because the part is no longer made. When I asked for the part They had my car for nearly a week, and then told me that they were unable to repair it because the part is no longer made. When I asked for the part number, they told me the wrong one. More

got my rear breaks and tie rod work done yesterday and the service was great and prompt. the service was great and prompt. More

My service advisor was communicative via text and the car was ready before originally expected. was ready before originally expected. More

I have been very loyal to this dealership and have a Lincoln Aviator and GT Mustang. The past great service I’ve received is important to me in the purchase of my autos. My experience yesterday was not Lincoln Aviator and GT Mustang. The past great service I’ve received is important to me in the purchase of my autos. My experience yesterday was not good. I had to be a jerk which I don’t like. 5 pm is way too early a cut off for customers to pick up their auto after service. I learned at 3:30 my auto was ready. I had to cancel meetings at work and kill myself getting to the dealership by 5pm. While I got to the dealership I learned Nick got word of my situation and he made arrangements to leave my car on the Ford side ( but that was odd because service made or clear 5 pm was the cut off on the Ford side as well ) 6pm is a reasonable and fair time as a cut off. I was also told I couldn’t drop my auto off at 7am and leave it all day. I pushed back because I’ve done this many times before. They ( service ) wouldn’t budge. When I dropped off my Aviator, my name and history was not in your computer. The process of leaving my auto was problematic and in the past its been fast and efficient. I’ve never serviced my 2022 Aviator anywhere except your service department. I’m told it was a computer issue And will be resolved. I hope so. And finally, it is impossible, when calling the dealership, to connect with the Lincoln service team. That is a problem for me, especially when the service scheduling people are so difficult and unhelpful. My Aviator has 147k miles and at some point soon I will be shopping for a new auto. If I’m forced to schedule and talk to the service scheduling team I will not purchase a Lincoln. I live in the loop so I will need to find a service dept nearby. More

Enjoyed my discount for 1st time service with the new dealershii. Quick service & quality check from professional techs. April was excellent in Customer Service for helping me use my points earned. dealershii. Quick service & quality check from professional techs. April was excellent in Customer Service for helping me use my points earned. More

Kaleb is great and courteous . He is just and all around good guy who cares He is just and all around good guy who cares More

Computer was down which made check in difficult. Staff could not have been nicer while trying to resolve the issue. Staff could not have been nicer while trying to resolve the issue. More

I had to go back and forth a few times to schedule both a regular service and recall service. I wanted a loaner because I didn't want to deal with waiting ora shuttle. I received different answers each tim regular service and recall service. I wanted a loaner because I didn't want to deal with waiting ora shuttle. I received different answers each time I called. First time I was told I had to wait almost a month to book an appointment with A loaner. Them when I called back I was told a loaner wasn't an option and I ended up having to deal with the shuttle. More

It was a fast and easy way to get my car taken care of when I was sick. when I was sick. More