Murgado Ford of Chicago - Service Center

I wrote a review before and filled this out several weeks ago. My experience with Murgado Forde was absolutely wonderful because of one employee in particular Julio Garcia. Also the person who help with the ago. My experience with Murgado Forde was absolutely wonderful because of one employee in particular Julio Garcia. Also the person who help with the service order whose name I don’t exactly remember, but I think it was Rhyan White maybe? In the service area they both were incredibly helpful, friendly, and efficient. Employees who make your dealership stand out from the others? I will continue to come to Murgado Ford when I need to Thank you More

Back story: Was a customer of Fox Ford since it was in South Loop on Motor Row. Always 5-star service with them but not so much in two service visits to Murgado. Was not asked to complete survey after fir South Loop on Motor Row. Always 5-star service with them but not so much in two service visits to Murgado. Was not asked to complete survey after first visit but wanted to give them another chance. As before, even though I had an "appointment both times," my wait was more than two hours for a quick change in the first visit and more than four hours for the second which was for a repair. I understand the longer wait but I had to track down the service rep to check our status. As it turned out, a needed part was not available until the next day and I left the car there -- annoying but understandable. The service rep told me that my car would be the first for the tech the following day but, despite receiving a text about 7:30am that the needed part had arrived, work didn't begin until the afternoon. It was near closing time when the car was ready, again after I sought out the service tech. When I received the invoice, it included a description of the issue that was unlike what I had described it to be. Even though Murgado is quite convenient for me, I'm thinking that it's time to find another dealership for service work, no matter how routine. I wish others well in their dealings with Murgado. More

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Nice location in the city. Well maintained waiting area with big screen TV. Free coffee and bottled water. Many new vehicles to look at while waiting for vehicle to be servic Well maintained waiting area with big screen TV. Free coffee and bottled water. Many new vehicles to look at while waiting for vehicle to be serviced. More

Just getting started with this dealership! They have a little ways to go but I like the service. They have a little ways to go but I like the service. More

Wonderful! Very professional. While in for service I met Tray Hill in sales who was really great! Very professional. While in for service I met Tray Hill in sales who was really great! More

I can't believe that after making sure that my car would be washed and cleaned as part of the service that it came back filthy. I even offered to pay extra. Very dissatisfied be washed and cleaned as part of the service that it came back filthy. I even offered to pay extra. Very dissatisfied More

Couldn’t look up my information and was rude. I’ll never come back. And don’t email again I’ll never come back. And don’t email again More

Great service and the price was excellent. I have a huge Ford Shuttle Bus and they drove it right in and took care of it. I have a huge Ford Shuttle Bus and they drove it right in and took care of it. More

Good experience Went in to get oil change and Randy was nice and appreciated his and all Murgado Ford's employees for getting the oil, fuel injectors and filters maintained and back out in a little over 2 nice and appreciated his and all Murgado Ford's employees for getting the oil, fuel injectors and filters maintained and back out in a little over 2 hrs... Thanks More