Murgado Ford of Chicago - Service Center

Poor. Unnecessary work, I will never work with you again and will probably not buy another ford because of your dealership Unnecessary work, I will never work with you again and will probably not buy another ford because of your dealership More

The experience was fine. The constant post service nagging to fill out a survey is a bit much though. The constant post service nagging to fill out a survey is a bit much though. More

I knew upfront how long things would take, was informed when they noticed a change was needed, and never had a problem with staying updated with everything going on . when they noticed a change was needed, and never had a problem with staying updated with everything going on . More

Great service. Came in late but they were able to get the job done Done Came in late but they were able to get the job done Done More

It took me three calls to set up an appointment to bring my car in for an estimate. my car in for an estimate. More

My car was not ready the day it was supposed to be and zero communication about the delay. I was waiting for my car to be ready for hours and then had to uber home and then had to uber back in the morning zero communication about the delay. I was waiting for my car to be ready for hours and then had to uber home and then had to uber back in the morning. Very disappointing experience. More

I took my vehicle for the works oil change and others add on service.I was overcharged until I check my bill for some mistakes. on service.I was overcharged until I check my bill for some mistakes. More

The Service contact person (Ryan) was great! The Murgado website posting "The Works oil change was $79.99 when it was actually $149 (for a 4-cylinder gas vehicle) was/is intentionally misleadin The Murgado website posting "The Works oil change was $79.99 when it was actually $149 (for a 4-cylinder gas vehicle) was/is intentionally misleading. This is little like saying we sell new cars from $20,000 and the lowest car ever available is $41,000. Ryan did a good job explaining it but price matters. For the record, between personal vehicles and work, we have 14 ford vehicles, 8 of which were purchased in last 5 years. Whether I/We have 1 ford car or 14, Customers have choices and don't like to be misled. More

Because of experiences with Murgado Ford, I'm ending my relationship with Ford in its entirety. They suck. relationship with Ford in its entirety. They suck. More

Great customer service and waiting are, time to service vehicle was not long , took me in upon arrival vehicle was not long , took me in upon arrival More