Murgado Ford of Chicago - Service Center

Zero help, overpriced, no real diagnosis, uninformed staff, terrible experience. Never coming back. Had a $5,000 quote with no real explanation or deep dive into any of your “findings”. Terribly run ser staff, terrible experience. Never coming back. Had a $5,000 quote with no real explanation or deep dive into any of your “findings”. Terribly run service center with priorities clearly not being their customers. Will never return and let anyone who asks how poorly run a service this is. More

I had just had my car in and spent thousands on it. After I got it back the AC wasn't working on the passenger side. Now another $600 to fix that (and trouble shoot it) which was frustrating since the After I got it back the AC wasn't working on the passenger side. Now another $600 to fix that (and trouble shoot it) which was frustrating since the issue was after the last visit. No one called me at the end of the day to let me know it was done and ready for pickup. So Saturday I called 6x, to find out if I should spend the $$ to uber to get my car. If it was ready. My calls kept getting dropped, my texts were not returned and I ended up calling the sales floor just to try to get through to make sure service was even open. Finally get a human, they put me on hold to see if my car is ready and call is eventually dropped. Horrible customer service experience. I paid for an uber to get my car not knowing if it was ready bc I needed it for the weekend. Fortunately it was but I had spent almost two hours of my Saturday morning trying to reach someone. Really disappointed. More

I went in at 2p and out at 3:18P! The Manager, Vanessa and Intake Rep, Jennifer were SUPERIOR! Confirmed service and asked before additional work was addressed. The waiting area is a The Manager, Vanessa and Intake Rep, Jennifer were SUPERIOR! Confirmed service and asked before additional work was addressed. The waiting area is a “showSTOPPER!” Stop by for all your automotive needs and wave to Vanessa for being client-centered! Great service- THX! More

One month after my 45,000 mile checkup my front brakes needed replacing. Apparently there were no notes about what they looked like at that point. I was then quoted an exorbitant amount and told the price needed replacing. Apparently there were no notes about what they looked like at that point. I was then quoted an exorbitant amount and told the price was higher due to OEM parts being longer lasting than aftermarket parts. It seems unlikely that they are 4x better. More

Professional staff, timely communication, transparent pricing. Would take my car here again. Cars running greaf pricing. Would take my car here again. Cars running greaf More

Pretty smooth, I get in and out pretty quickly as well. Keep up the good work and great customer service ! Keep up the good work and great customer service ! More

Zero communication. I waited over three hours to find out what the issues was, I had to go to the service counter to ask what the status was. That is not good customer s I waited over three hours to find out what the issues was, I had to go to the service counter to ask what the status was. That is not good customer service especially considering how much we pay for service More

Very helpful the minute I drove in. Jasmin kept me updated and let me know when my truck was done. I loved that they washed my truck Jasmin kept me updated and let me know when my truck was done. I loved that they washed my truck More

Amazing and quick service! I was also able to use the business area for work! Thank you! I was also able to use the business area for work! Thank you! More

Too D…expensive Who ever heard of $ 100+ to change 2windshield wirpers I have no choice but to try another Ford for servic next time 2windshield wirpers I have no choice but to try another Ford for servic next time More