Murgado Ford of Chicago - Service Center

Kind of awkward when you arrive for service. No one seems to want to greet you or help you. No one seems to want to greet you or help you. More

They checked out my car, did a full multipoint inspection, found out they couldn't get the right parts for me, and gave me back my car for free. Excellent transparency and professionalism. inspection, found out they couldn't get the right parts for me, and gave me back my car for free. Excellent transparency and professionalism. More

I was taken advantage of and overcharged and also provided faulty parts to which they did not take responsibility provided faulty parts to which they did not take responsibility More

Told me my car was ready but hadn’t done every service. Wasted my time and over charged for parts Wasted my time and over charged for parts More

First of all. ..Every single person I interact with at the location is nice and professional. The challenge I had with my latest visit was consistent with most of ..Every single person I interact with at the location is nice and professional. The challenge I had with my latest visit was consistent with most of the 5-6 prior times. Issues as follow: - Difficulty to contact someone in service, often takes 3-4 calls even after leaving a message to get someone to schedule a service visit. This was no exception, took 3 calls with extended periods on hold waiting and being sent back to the operator with no answer. Had to ask for them to track someone down, took 20 minutes. - brought in for a few items, two recalls and oil change and leaking tire (2nd trip for same tire). Last tire trip was told they couldn't find a leak...but it continued to leak slowly. This time, wad told they found a nail, then there was no nail, then there was, then they confused my car with someone else's, then they found a leak (no nail), fixed and tested. The fix has held, but I will say had my doubts. - One the recall fixes needed a part ordered, which they said I'd have to bring car back a week later, they would order the part, then the next day it would arrive and the'd install. I was told "it was the process" that they couldn't order the part ahead of time, then have me bring in car and wait for install...they needed the car to be in the shop for two days while waiting for part. Made no sense, I've had many parts pre-ordered over all the Lincolns I've owned over the years with no issue. They refused to pre-order. I decided to go to Napoleon Lincoln, whom I've never had issues with in the past, they will pre-order and install same day once part has arrived. No issues at all. I wish I didn't have to leave the city for service, but this was the last straw for me...after owning Lincolns (this is my 6th) for 20 years....and poor Lincoln Service at this location. More

Terrible customer service. Your phone system sucks — I couldn’t get through after trying 10+ times. Get your act together! Your phone system sucks — I couldn’t get through after trying 10+ times. Get your act together! More

I understand that when bringing aftermarket parts the technician can only do what they can with the parts provided, but I wasn't pleased being told the loss in power on my truck was because of the tune I technician can only do what they can with the parts provided, but I wasn't pleased being told the loss in power on my truck was because of the tune I had on it. Changed the cold and hot charge pipes to the intercooler and had a leak on the cold connection from the intercooler, technician tried to blame the tune. I had to come back twice that same day to argue there was a leak. It was audible. I had the advisor put his hand over the connection that leaked while I revved the engine to show the leak was in fact there. The tech adjusted the connection, but I feel that I hadn't received the best service that day. It only took a 3 inch rubber coupler to fix the leak, I had done it myself the next day as I needed the truck running strong for a 1000 mile trip on the 3rd of January. Service here is usually flawless, and I hope this is a one time foul. More

The guys were great. They got everything done on time and on budget. I will definitely come back for more service They got everything done on time and on budget. I will definitely come back for more service More

Had a good experience with the service center, especially service advisor. Would recommend to others. service advisor. Would recommend to others. More