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Murgado Ford of Chicago - Service Center

Chicago, IL

4.2
1,061 Reviews

1,061 Reviews of Murgado Ford of Chicago - Service Center

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April 07, 2025

Service department was excellent. Had us fixed in a short time. Walked the showromm while we waited and met a great salesman, Cruz. More

by swmalin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cruz Casadiego
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan
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Apr 07, 2025 -

Murgado Ford of Chicago responded

Thanks for the great feedback! We're glad the service department took care of you quickly, and it’s awesome to hear you had a positive experience with Cruz. Feel free to reach out if you need anything else—hope to see you again soon!

April 04, 2025

Excellent customer service. Joshua was very attentive and kept me informed of the service. I appreciated that More

by Scarlet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2025 -

Murgado Ford of Chicago responded

Your feedback means a lot to us! We're grateful for the five-star review and look forward to helping you with anything you need in the future!

April 04, 2025

I liked that they sent me reminders that it was time for my car maintenance, and the waiting area is very pleasant and clean. More

by Mariana Gonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hernandez, Aimmey Garcia
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Apr 07, 2025 -

Murgado Ford of Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great experience!

April 02, 2025

Nice location in the city and I know the mechanics know what they're doing More

by RJomalley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2025 -

Murgado Ford of Chicago responded

Thank you for your feedback! We're glad to hear you had a positive experience with our location and feel confident in the expertise of our mechanics. We appreciate your trust and look forward to assisting you again!

April 02, 2025

Excellent customer service. Randy and mechanic explained everything that was going on with my car and I appreciated that. Usually someone tells you what is wrong and the cost an More

by deltadoll3
Recommend Dealer
Yes
Employees Worked With
Randy Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Holder
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Apr 03, 2025 -

Murgado Ford of Chicago responded

Thank you for your wonderful feedback! We're glad to hear that Randy and our technician took the time to thoroughly explain everything and provide a transparent, five-star experience. We appreciate your trust and look forward to assisting you again!

March 28, 2025

I'll never buy another car from them Won't buy another car from them Crap dealership More

by Michaels.gillespie
Recommend Dealer
No
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Mar 28, 2025 -

Murgado Ford of Chicago responded

We’re sorry to hear that your experience didn't meet your expectations. We value your feedback and would appreciate the opportunity to understand what went wrong so we can improve. If you'd like to discuss this further, please feel free to reach out.

March 28, 2025

They stole my hat from Colombia (which cannot be replaced) and my papa’s purple sweater that was my papa’s (unless it was the tow driver that they sent for the car) from my car and my car came back More

by jkvff444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Hernandez
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March 28, 2025

The dealership was excellent with communication and they also have a quick turn around for pickups. More

by Noemail21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Hedrick
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Mar 28, 2025 -

Murgado Ford of Chicago responded

Glad to hear you had a great experience with communication and quick turnaround at the dealership! We appreciate your feedback and look forward to assisting you again in the future.

March 27, 2025

My rating is based on a single service visit that included tire rotation and recalls. More

by BU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Ortiz
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Mar 28, 2025 -

Murgado Ford of Chicago responded

We really appreciate your positive feedback! It's great to know that you had a fantastic experience with us. See you next time!

March 25, 2025

I have only had good experiences with this dealership. I’m thankful for their professionalism. More

by Alexandria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aimmey Garcia
Report | Print
Mar 26, 2025 -

Murgado Ford of Chicago responded

Thanks for the great review! We're thrilled to hear you had a five-star experience. We look forward to serving you again soon!

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