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Murgado Ford of Chicago - Service Center

Chicago, IL

4.2
1,061 Reviews

1,061 Reviews of Murgado Ford of Chicago - Service Center

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March 25, 2025

Great service from Aimmey and the Ford family. I’m always welcomed, and am comfortable having my vehicles serviced there. More

by steelzombies
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimmey Garcia
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Mar 26, 2025 -

Murgado Ford of Chicago responded

Thanks for the great review! We're thrilled to hear you had a five-star experience. We look forward to serving you again soon!

March 24, 2025

It was a great experience, thanks to this team. I will also recommend it to others, family and friends More

by LOUIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hernandez
Report | Print
Mar 26, 2025 -

Murgado Ford of Chicago responded

Your feedback means a lot to us! We're grateful for the five-star review and look forward to helping you with anything you need in the future!

March 24, 2025

Always a pleasure, surprised to know how many points I had. Used them on my oil change. More

by richard.rene.trejo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Cruz, Kaleb Ortiz
Report | Print
Mar 26, 2025 -

Murgado Ford of Chicago responded

Glad to hear you had a great experience! It’s always a nice surprise to put those points to good use. See you next time!

March 24, 2025

Team is always helpful and responsive. I trust their service recommendations for items I did not request. More

by tkmw86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Hernandez, Aimmey Garcia, April Lawshea, Kaleb Ortiz, Michael Hedrick
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Mar 26, 2025 -

Murgado Ford of Chicago responded

Thanks for the great review! We're thrilled to hear you had a five-star experience. We look forward to serving you again soon!

March 24, 2025

Efficient service experience with great communication and seamless updates. Learned about ford points and $300+ in funds available ! More

by tyaeger1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimmey Garcia
Report | Print
Mar 26, 2025 -

Murgado Ford of Chicago responded

Glad to hear you had a great experience! It’s always a nice surprise to put those points to good use. See you next time!

March 24, 2025

Very helpful and super quick service. So pleased with the assistance I received. Thanks guys! More

by alexander.mcrae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Ortiz
Report | Print
Mar 26, 2025 -

Murgado Ford of Chicago responded

Your feedback means a lot to us! We're grateful for the five-star review and look forward to helping you with anything you need in the future!

March 23, 2025

The service was great! Efficient, quick and friendly! I’ve been to other Ford dealerships where this has not been the case so thank you! More

by charlotte.lund
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Ortiz
Report | Print
Mar 28, 2025 -

Murgado Ford of Chicago responded

We really appreciate your positive feedback! It's great to know that you had a fantastic experience with us. See you next time!

March 23, 2025

I still have not been contacted regarding the parts that needed to be ordered for the recall on my vehicle. It’s been nearly two weeks. More

by silentpartner1972
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Grant Mckay
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 28, 2025 -

Murgado Ford of Chicago responded

We sincerely apologize for the delay in communication regarding the parts for your recall. This is not the experience we want for our customers. Please reach out to us, and we’ll make sure to follow up on the status of the parts and get things moving as quickly as possible. Thank you for your patience.

March 23, 2025

April was incredible and deserves a raise ASAP! ! April was communicative, respectful, and informative. Give her a raise! There’s clearly a problem with executive management and poor leadership b More

by STOLLER.NINA
Recommend Dealer
No
Employees Worked With
April Lawshea
Report | Print
Mar 28, 2025 -

Murgado Ford of Chicago responded

Thank you for recognizing April’s exceptional service! We’ll be sure to pass along your feedback—she certainly sounds like an asset to the team. We’re sorry to hear about the delay with your car repair and understand how frustrating that must have been. Your feedback is important, and we’ll work on improving processes to prevent this from happening again.

March 23, 2025

Service was fast and efficient a coupe points the setting on dash board did not set to original setting but quickly was fixed, after service my car was last in the line for pick-up but was blocked Imade driv More

by jdry78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimmey Garcia
Report | Print
Mar 28, 2025 -

Murgado Ford of Chicago responded

Thank you for sharing your experience. We're glad to hear the service was fast and efficient, and we appreciate you bringing the issue with the dashboard settings to our attention—it’s great that it was quickly resolved. We apologize for the inconvenience with the pickup process and will review this with our team to ensure smoother experiences in the future. Thank you for your feedback!

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