Murgado Ford of Chicago - Service Center

I brought my Explorer in for an electrical issue and it was fixed the same day. However, the problem resurfaced 2 days later. I had to bring my vehicle back and was told that the visor was at fault for the was fixed the same day. However, the problem resurfaced 2 days later. I had to bring my vehicle back and was told that the visor was at fault for the electrical issue. I asked whether the original diagnosis (faulty wiring harness) was accurate and felt like I got the run around. I didn’t want to spend another $800 on a new visor so now I have a faulty visor. And not really sure if the wiring harness needed to be replaced in the first place… More

The staff were professional, polite and respectful. They answered my questions with knowledge. The visit was a recall and they made it an easier experience. They answered my questions with knowledge. The visit was a recall and they made it an easier experience. More

Everything was top shelf people good service was great too will come back for sure too will come back for sure More

Great service. Employee very kind and helpful...they treat me with respect and amiability. Very fest service thanks to everyone Employee very kind and helpful...they treat me with respect and amiability. Very fest service thanks to everyone More

Great Customer service. Came in for tire repair. In and out in less than an hr. Came in for tire repair. In and out in less than an hr. More

Best service I've ever had on a car! Incrediblly efficient, friendly, kind staff. So grateful!! Incrediblly efficient, friendly, kind staff. So grateful!! More

The service was quick and friendly, last time the person who help me told me that my car was too big for a car wash but the agebt this time did a car wash I love it who help me told me that my car was too big for a car wash but the agebt this time did a car wash I love it More

I was having some issues with the electronics in my car, so I came in to get that inspected. They tested the battery and determined it needed to be replaced, so that was done. I’m disappointed that the rest so I came in to get that inspected. They tested the battery and determined it needed to be replaced, so that was done. I’m disappointed that the rest of the inspection wasn’t completed, as I’m not confident everything has been totally fixed. They did get me in at 4pm on a weeknight, which I appreciate. But it seems like everyone was in a hurry to leave so they didn’t give me the full service I would have received otherwise. More

This dealership service department had me waiting from 730 Am until 1240 pm with no response or update on my vehicle nor was the person available to talk with the mechanic on any update after I inquire 730 Am until 1240 pm with no response or update on my vehicle nor was the person available to talk with the mechanic on any update after I inquire about my vehicle status !! Ive never had such unprofessional service and will not go here again More

I was very pleased by the way they took care of me the service that they did for my car. Everything was great and thank you. Looking forward to going there again to take care of my vehicle. service that they did for my car. Everything was great and thank you. Looking forward to going there again to take care of my vehicle. More