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Murgado Ford of Chicago - Service Center

Chicago, IL

4.2
1,018 Reviews

1,018 Reviews of Murgado Ford of Chicago - Service Center

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January 26, 2025

I was very pleased by the way they took care of me the service that they did for my car. Everything was great and thank you. Looking forward to going there again to take care of my vehicle. More

by floresquem@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot the name of the young man that took care of my oil change
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Jan 27, 2025 -

Murgado Ford of Chicago responded

Thank you for your kind words! We’re so pleased to hear you had a great experience and that your vehicle was well taken care of. We look forward to assisting you again in the future!

January 26, 2025

Everything went well. The price was reasonable, and the work was perfomed on time and my car is running like new again. More

by pktimov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Divis Hightower
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2025 -

Murgado Ford of Chicago responded

Thank you for your feedback! We're thrilled to hear everything went smoothly, the pricing was reasonable, and your car is running like new. We appreciate your trust in us and look forward to helping you again in the future!

January 26, 2025

My Service was completed in a very timely manner. They updated me several times on the progress of said service. More

by Chiguy2372
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali Bilal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Avery Lawrence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Villegas
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Jan 27, 2025 -

Murgado Ford of Chicago responded

Thank you for your review! We’re glad to hear your service was completed promptly and that you appreciated the updates along the way. We look forward to assisting you again in the future!

January 24, 2025

Great dealer to deal with. Joshua in service was very communicative and not only met but exceeded all of my expectations. More

by milan.vujnovic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Johnson
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Jan 27, 2025 -

Murgado Ford of Chicago responded

Thank you for the fantastic review! We’re thrilled to hear Joshua in service exceeded your expectations and kept you well-informed throughout. Your satisfaction means a lot to us, and we look forward to assisting you again in the future!"

January 23, 2025

If I receive a call about my vehicle it should be as simple as calling the number that called me to get a response back. I should not have to go through your entire phone menu to find someone who actual More

by AshleithGuynn96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None of these
Report | Print
Jan 24, 2025 -

Murgado Ford of Chicago responded

Thank you for your feedback. We apologize for the inconvenience you experienced with our phone system. We understand how frustrating it can be to go through a menu to reach someone, and we’ll work to streamline the process for quicker and easier responses. Your input is invaluable, and we appreciate you bringing this to our attention.

January 23, 2025

Caleb very pleasant got job going asap. Had it done in very little time. Thank you More

by kevin@stoeckels.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb ortiz
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Jan 24, 2025 -

Murgado Ford of Chicago responded

Thank you for the great feedback! We're glad Caleb was able to get the job done quickly and pleasantly. We appreciate your trust in us and are happy to have been able to serve you efficiently!

January 23, 2025

Clean, quick, helpful, knowledgeable, reliable, honest, great customer service, would recommend to anyone who has a Ford. More

by Troe44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of name
Report | Print
Jan 24, 2025 -

Murgado Ford of Chicago responded

Thank you for the five-star review! We’re thrilled you had such a positive experience with our team. We appreciate your kind words about our customer service, and we’re glad we could provide a clean, quick, and reliable experience. Your recommendation means a lot to us!"

January 22, 2025

The waiting room and WiFi are very nice. This 15 word minimum review is irritating. More

by tompage211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Divis Hightower
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2025 -

Murgado Ford of Chicago responded

Thanks for your review. We're glad you enjoyed the amenities and hope to serve you again.

January 22, 2025

Giving it a chance still. .this is my 1st under new ownership. We’ll see More

by Revrnd1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Divis Hightower
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 24, 2025 -

Murgado Ford of Chicago responded

Thanks for taking the time to write a review, Rev. We're thankful for the opportunity to do business with you. Please contact us if we can help with anything!

January 20, 2025

Staff was extremely helpful, polite and professional. Antonio went over and beyond to help me. More

by adpbutterfly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio
Report | Print
Jan 20, 2025 -

Murgado Ford of Chicago responded

Thank you for the kind words! We're glad to hear that Antonio and our team provided such helpful and professional service. We’ll be sure to pass along your praise to him, and we appreciate your support!

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