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Murgado Ford of Chicago - Service Center

Chicago, IL

4.2
1,061 Reviews

1,061 Reviews of Murgado Ford of Chicago - Service Center

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February 25, 2025

Very professional highly knowledgeable staff, quick and thorough response, reasonable charges. One thing though please improve telephone contact. lmpossible to reach anyone in the company unless customer More

by Connietriggiano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enrique Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Hayes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan White - excellent rating!!!, April Lawshea, Kaleb Ortiz, Ricardo Mendoza
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Feb 26, 2025 -

Murgado Ford of Chicago responded

This is great feedback -- thanks for taking the time to post your review. We’re glad you had a positive experience with our staff and that we met your expectations. We also appreciate your suggestion about improving telephone contact. We understand how important it is for first-time customers to easily reach the right person, and we’ll work on improving that process. Thank you for bringing it to our attention!

February 21, 2025

First I did not know of the transition, I came in for an oil change. everything was ok and fast. More

by drstrange79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimmey Garcia
Report | Print
Feb 21, 2025 -

Murgado Ford of Chicago responded

Thank you for sharing your experience! We're glad the oil change went smoothly and efficiently. If you have any questions about the transition or anything else, feel free to reach out!

February 21, 2025

Customer service was cordial, understanding, and accommodating. Plus they washed our car even though it was freezing cold outside. More

by ysimonsis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucardo drive us home since we had no other way to get there. He was so nice!!! A credit to Murcado Ford., Jessica Hernandez
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Feb 24, 2025 -

Murgado Ford of Chicago responded

Thank you for sharing your experience! We're glad our team could accommodate you and go the extra mile, even in the cold. We appreciate your feedback and hope you enjoy your freshly washed car!

February 21, 2025

Very pleased with the service experience at Ford of Chicago. I will definitely be back for service More

by oregon2026
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nickolaus Pfropper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 24, 2025 -

Murgado Ford of Chicago responded

Thanks very much for the kind words. We look forward to serving you again!

February 19, 2025

Fantastic service like always and I’ll always go there, happy to help, thank you More

by Julio.Garcia2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Hernandez, Aimmey Garcia, April Lawshea, Kaleb Ortiz, Philip Mugan
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Feb 20, 2025 -

Murgado Ford of Chicago responded

We appreciate your loyalty! Thanks for your kind words—we’re always happy to help!

February 18, 2025

Professional nice gentle comfortable freely educated good service good guarantee amable cordial helped confidence and support More

by monicaguzman896
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimmey Garcia
Report | Print
Feb 19, 2025 -

Murgado Ford of Chicago responded

Thank you for your kind words! We're glad you had a positive and comfortable experience. Your confidence and trust mean a lot to us, and we look forward to assisting you again!

February 18, 2025

Had a decent experience with the work done and the turnaround time but was frustrated they charged a credit card fee to pay for the services. Built that into your prices if needed. More

by MeganM
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
April Lawshea
Report | Print
Feb 18, 2025 -

Murgado Ford of Chicago responded

Thank you for your feedback. We understand your frustration with the credit card fee and appreciate you bringing it to our attention. We'll review this process to ensure it’s more transparent and convenient for our customers moving forward.

February 17, 2025

Grant is always courteous and professional, he lays out my options. He is very honest and up front, which of important to me. More

by msledge24
Recommend Dealer
Yes
Employees Worked With
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 18, 2025 -

Murgado Ford of Chicago responded

Thank you for sharing your experience! We're glad to hear that Grant's professionalism and honesty continue to make a positive impact. We appreciate your trust and look forward to working with you again!

February 17, 2025

Probably the worst customer service experience I have had while dealing with any Ford dealership. More

by JROUSHII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Several service department employees
Report | Print
Feb 18, 2025 -

Murgado Ford of Chicago responded

I’m sorry to hear about your negative experience. This is certainly not the level of service we aim to provide. Your feedback is important, and we would like to address your concerns. If you’re open to it, please reach out to us directly so we can work to resolve the situation.

February 17, 2025

First time there, and I had such a great experience. Fest service, employees very friendly and welcoming. Definitely I will continue using this place. More

by 200erandolph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hernandez, April Lawshea
Report | Print
Feb 18, 2025 -

Murgado Ford of Chicago responded

Thank you for sharing your positive experience! We're glad to hear you felt welcomed and had a great first visit. We look forward to continuing to serve you in the future!

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