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Murgado Ford of Chicago - Service Center

Chicago, IL

4.4
904 Reviews

904 Reviews of Murgado Ford of Chicago - Service Center

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April 11, 2025

Friendly, I like the way that someone listens to you about your problems and making sure they take care of your problems and keep you up dated on your vehicle and making sure everything is fixed correct More

by julius40.kh
Recommend Dealer
Yes
Employees Worked With
Randy Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Holder
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Apr 14, 2025 -

Murgado Ford of Chicago responded

Thank you for your feedback, Julius! We’re glad we were attentive and got the job done right for you. We look forward to serving you again!

April 11, 2025

Great staff Clean dealership the staff is so helpful not to much waiting The Mrg at sales in a great guy Mr. Lawrence More

by Lachina8
Recommend Dealer
Yes
Employees Worked With
Jessica Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Hernandez
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Apr 14, 2025 -

Murgado Ford of Chicago responded

Thank you for the wonderful feedback! We're glad to hear you had a positive experience with our team and enjoyed the clean dealership. We’ll be sure to pass along your kind words to Mr. Lawrence and the rest of the staff!

April 11, 2025

My Service was on time and thorough. Ryan was knowledgeable and nice to work with. More

by freon_
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan White
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Apr 14, 2025 -

Murgado Ford of Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great experience!

April 10, 2025

Super easy, super clean, super fast, and honest. Kaleb Ortiz walk me through everything and stayed in communication with me until the car was done. The shuttle service was very fast and easy. I will More

by a.caffarelli
Recommend Dealer
Yes
Employees Worked With
Kaleb Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2025 -

Murgado Ford of Chicago responded

Thanks very much for the kind words. We look forward to serving you again!

April 10, 2025

Nice clean waiting area with free coffee and bottled water. Plenty of vehicles to look at while waiting for oil change. More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
April Lawshea
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2025 -

Murgado Ford of Chicago responded

Thank you for the positive feedback! We’re glad to hear you enjoyed the waiting area and had plenty of vehicles to check out while you waited. We hope to make every visit as comfortable and convenient as possible!

April 09, 2025

It was a warm greeting, pleasant, excellent with updates and took care of all issues. More

by cecilia.anguiano
Recommend Dealer
Yes
Employees Worked With
Aimmey Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aimmey Garcia
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Apr 10, 2025 -

Murgado Ford of Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great experience!

April 08, 2025

They forgot to pick up my car for service I made an appointment for pick service and they forgot to Up my car I never experienced that with fox More

by lomackjoyce
Recommend Dealer
No
Employees Worked With
Nickolaus Pfropper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nickolaus Pfropper
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Apr 10, 2025 -

Murgado Ford of Chicago responded

I’m really sorry to hear about the mix-up with your service appointment. I can understand how frustrating that must have been. Please let us know if you'd like assistance getting that rescheduled, and we'll make sure to get everything taken care of for you.

April 08, 2025

This was the fastest It has ever been to get an oil change. X x More

by ashleyjonas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2025 -

Murgado Ford of Chicago responded

Your feedback means a lot to us! We're grateful for the five-star review and look forward to helping you with anything you need in the future!

April 07, 2025

Service department was excellent. Had us fixed in a short time. Walked the showromm while we waited and met a great salesman, Cruz. More

by swmalin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cruz Casadiego
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan
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Apr 07, 2025 -

Murgado Ford of Chicago responded

Thanks for the great feedback! We're glad the service department took care of you quickly, and it’s awesome to hear you had a positive experience with Cruz. Feel free to reach out if you need anything else—hope to see you again soon!

April 07, 2025

I had a good experience with a young man named Ryan White very good and pleasant individual and the service was great thank you More

by vivaldoglee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy White should be commented
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Apr 10, 2025 -

Murgado Ford of Chicago responded

Thank you for sharing your positive experience! We're glad to hear Ryan provided great service and made your visit enjoyable. We hope to see you again soon!

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