Murgado Ford of Chicago - Service Center

I think that the way you treat your customers is a representation of the company. If I bring my vehicle to get fixed, and your mechanic diagnose and claim to fix the issue, just for the issue to occur representation of the company. If I bring my vehicle to get fixed, and your mechanic diagnose and claim to fix the issue, just for the issue to occur again, unsatisfactory. Then to offer to cover labor and parts to fix the issue, but still charge the customer, again unacceptable. More

We were from out of town they were able to address our issues without any problems in a timely manner. issues without any problems in a timely manner. More

I brought my car in to get the Front and suspension and a bearing replaced. Unfortunately, it wasn’t fixed properly because of a defective strut, but manager. Vanessa was amazing. She made sure the car was r bearing replaced. Unfortunately, it wasn’t fixed properly because of a defective strut, but manager. Vanessa was amazing. She made sure the car was repaired correctly and went above and beyond to assist me. Overall, I’m satisfied and I will be returning as a customer. Thank you again Ford. More

Great location. Easy to get appointment Very happy with service and waiting room I recommend service there Easy to get appointment Very happy with service and waiting room I recommend service there More

Your service is very poor. The guy at the front desk told me my car would be fixed in two days, but I only got it back after 11 days. I almost had to fight with him to get my c The guy at the front desk told me my car would be fixed in two days, but I only got it back after 11 days. I almost had to fight with him to get my car. Every day when I asked, he just said, “Come tomorrow.” He was extremely lazy, and they didn’t even start fixing the car until the last day when I confronted them. The problem was only with the AC, yet it took this long. I’m very disappointed. More

Great communication with service department -pick up and delivery of car greatly appreciated. Thank You! delivery of car greatly appreciated. Thank You! More

Picking up car / settling up is always a little problematic on the Ford side. I always go to the wrong place and get sent somewhere else. This time I went to where they sent me in the past but tha problematic on the Ford side. I always go to the wrong place and get sent somewhere else. This time I went to where they sent me in the past but that wasn't right this time so I wait while a disinterested person looks up my name/car to point me in the right direction. The Lincoln side is easier (except you can't pick up your car after 4pm so you have to leave work early or wait until the next day.) More

Conveniently couldn't find my extended warranty, Even though I purchased at Lincoln dealer. Charged me full price. though I purchased at Lincoln dealer. Charged me full price. More

I was contacted by Divis about the recall, setup an appointment for two trucks to be serviced, one was done at the techs home, the other one was done while the tech was working at a customers home, so appointment for two trucks to be serviced, one was done at the techs home, the other one was done while the tech was working at a customers home, so very convenient process. More

I brought my vehicle in and you were there to help just amazing. You guys are great. amazing. You guys are great. More