Murgado Ford of Chicago - Service Center

Got me and my wife out on time. The service was excellent new customers we will be back. The service was excellent new customers we will be back. More

They are always responsive and do a wonderful job. They communicate what is needed and take care of the vehicle quickly They communicate what is needed and take care of the vehicle quickly More

The entire team is very friendly. They are heavy on information, which is great and gives us the guest/customer a sense of calm and knowing that your car will be treated well. The one They are heavy on information, which is great and gives us the guest/customer a sense of calm and knowing that your car will be treated well. The one thing is my mud guard wasn’t explained at the end but was during drop off. Will be getting that fixed elsewhere once I find a place. If you have a Ford. You will be happy with their services on your vehicle. More

I was taken advantage of and overcharged and also provided faulty parts to which they did not take responsibility provided faulty parts to which they did not take responsibility More

Ryan was very helpful and explained everything professionally and clear. Best service advisor I've encountered. professionally and clear. Best service advisor I've encountered. More

our car was in the dealership for 60 days. The repair wasn’t even started until we’ll after 30+ days in the dealership. communication through out the process was nonexistent. The person ass The repair wasn’t even started until we’ll after 30+ days in the dealership. communication through out the process was nonexistent. The person assigned to the account was never available to speak to speak with us. We could not go without a car for 60 days. We had to rent a car during a portion of this period, because there were no loaners available. Even the day we picked up the loaner , our service rep was unavailable to speak with us. We are still waiting for the reimbursement. I have called twice this week for an update on the reimbursement. I was told that I would get a callback with an update. That was on Tuesday, here it is Friday and no callback. The repair so far has been successful but the overall experience with the dealership was tortured and unexceptionable . The new ownership is not impressive . After what we went through, I would expect full refund for the rental expense incurred. More

Kind of awkward when you arrive for service. No one seems to want to greet you or help you. No one seems to want to greet you or help you. More

They checked out my car, did a full multipoint inspection, found out they couldn't get the right parts for me, and gave me back my car for free. Excellent transparency and professionalism. inspection, found out they couldn't get the right parts for me, and gave me back my car for free. Excellent transparency and professionalism. More

Told me my car was ready but hadn’t done every service. Wasted my time and over charged for parts Wasted my time and over charged for parts More

First of all. ..Every single person I interact with at the location is nice and professional. The challenge I had with my latest visit was consistent with most of ..Every single person I interact with at the location is nice and professional. The challenge I had with my latest visit was consistent with most of the 5-6 prior times. Issues as follow: - Difficulty to contact someone in service, often takes 3-4 calls even after leaving a message to get someone to schedule a service visit. This was no exception, took 3 calls with extended periods on hold waiting and being sent back to the operator with no answer. Had to ask for them to track someone down, took 20 minutes. - brought in for a few items, two recalls and oil change and leaking tire (2nd trip for same tire). Last tire trip was told they couldn't find a leak...but it continued to leak slowly. This time, wad told they found a nail, then there was no nail, then there was, then they confused my car with someone else's, then they found a leak (no nail), fixed and tested. The fix has held, but I will say had my doubts. - One the recall fixes needed a part ordered, which they said I'd have to bring car back a week later, they would order the part, then the next day it would arrive and the'd install. I was told "it was the process" that they couldn't order the part ahead of time, then have me bring in car and wait for install...they needed the car to be in the shop for two days while waiting for part. Made no sense, I've had many parts pre-ordered over all the Lincolns I've owned over the years with no issue. They refused to pre-order. I decided to go to Napoleon Lincoln, whom I've never had issues with in the past, they will pre-order and install same day once part has arrived. No issues at all. I wish I didn't have to leave the city for service, but this was the last straw for me...after owning Lincolns (this is my 6th) for 20 years....and poor Lincoln Service at this location. More