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Murgado Ford of Chicago - Service Center
Chicago, IL
1,061 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,061 Reviews of Murgado Ford of Chicago - Service Center
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January 06, 2025
Murgado, the new owners are going to ruin this location. Hourly labor rate increased to $220 for no reason other than new management. It was already expensive with Fox Ford, but still an expected rate for Hourly labor rate increased to $220 for no reason other than new management. It was already expensive with Fox Ford, but still an expected rate for a dealership. I loved having this shop so close by and I always took my car here for all maintenance and repairs. But the quotes for everything are significantly higher than every Ford dealership in the area. The staff all know the rates are ridiculously high, but they can't do anything about it. I suggest going to a different shop unless you enjoy overpaying. I spoke with the service manager when I received the quote for work that needed to be done. I explained that I had quotes for the same work from a nearby QuickLane. He said he would look into it and get back to me. I waited a few weeks before writing this review, but he never got back to me. They also charge a service fee for using your credit card. Who in the world is paying cash for car service? Too much greed! More
by Jason T
Verified CustomerEmployees Worked With
Steve V
January 05, 2025
Terrible customer service. Your phone system sucks — I couldn’t get through after trying 10+ times. Get your act together! Your phone system sucks — I couldn’t get through after trying 10+ times. Get your act together! More
by gregoryward
Employees Worked With
I don’t remember any names
January 05, 2025
I understand that when bringing aftermarket parts the technician can only do what they can with the parts provided, but I wasn't pleased being told the loss in power on my truck was because of the tune I technician can only do what they can with the parts provided, but I wasn't pleased being told the loss in power on my truck was because of the tune I had on it. Changed the cold and hot charge pipes to the intercooler and had a leak on the cold connection from the intercooler, technician tried to blame the tune. I had to come back twice that same day to argue there was a leak. It was audible. I had the advisor put his hand over the connection that leaked while I revved the engine to show the leak was in fact there. The tech adjusted the connection, but I feel that I hadn't received the best service that day. It only took a 3 inch rubber coupler to fix the leak, I had done it myself the next day as I needed the truck running strong for a 1000 mile trip on the 3rd of January. Service here is usually flawless, and I hope this is a one time foul. More
by richard.rene.trejo
Employees Worked With
Kaleb Ortiz
January 03, 2025
Needed maintenance on my headlights. Dealer service department gave me a 1k estimate. Got it done for 200 at a local dealer. What a joke. Dealer service department gave me a 1k estimate. Got it done for 200 at a local dealer. What a joke. More
by zillo311
Employees Worked With
Service
December 30, 2024
It’s gone downhill since I brought my last car in 2021 Maybe it takes a while for them to adjust Maybe it takes a while for them to adjust More
by bcrossley78
December 27, 2024
I had scheduled an oil change with tire rotation and my vehicle was checked in with a pad of paper. Hours later and three phone calls no one could locate my vehicle. No feedback was given of the health of vehicle was checked in with a pad of paper. Hours later and three phone calls no one could locate my vehicle. No feedback was given of the health of my car, fluid, tire health, etc. Picked my vehicle up before close and had to ask for a print up of what was done. Service was provided free of charge. I’ll never go back. More
by b.campbell27
Employees Worked With
Man in quick lane center
