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Murgado Ford of Chicago - Service Center

Chicago, IL

4.2
1,061 Reviews

1,061 Reviews of Murgado Ford of Chicago - Service Center

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December 12, 2024

Arrived at 11:30 for scheduled oil change and didn't get my car (which I waited for) until 2:30. Three hours ! More

by jlseife
Workmanship
Recommend Dealer
No
Employees Worked With
Unknown
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Dec 17, 2024 -

Murgado Ford of Chicago responded

Thank you for sharing your feedback. We sincerely apologize for the extended wait time during your oil change appointment. We understand that your time is valuable, and we regret that we didn’t meet your expectations on this visit. Your experience is important to us, and we will review this situation to ensure we improve our service in the future. Please don’t hesitate to reach out if you have any further concerns.

November 01, 2024

Elias in the service dept has worked the last couple of times I’ve been to Fox Ford to insure the safety of my vehicle. Going above the call of duty to insure that I’m taken care of and the vehicle is saf More

by Robert Phillips
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elias
Report | Print
Nov 04, 2024 -

Murgado Ford of Chicago responded

Thank you so much for sharing your experience with us! We're thrilled to hear that Elias in our Service Department has gone above and beyond to keep your vehicle safe and give you peace of mind. Your safety is always our top priority, and we’re proud to have team members like Elias who truly care.

October 28, 2024

They have always been excellent at addressing my Ford Maverick's repair needs and are very Professional. More

by Saul
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elias
Report | Print
Dec 16, 2024 -

Murgado Ford of Chicago responded

Thank you for your kind words! We're so glad to hear that our team has consistently met your repair needs with professionalism. If you know anyone who could benefit from our services, we would love to help them too! Feel free to send them our way. We appreciate your trust in Murgado Ford!

October 24, 2024

My car was showing an electric problem afte4r parked overnight. Nick suggested that I leave overnight so the problem could be duplicated. Problem was diagnosed and corrected. The technician even compare More

by KenL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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October 22, 2024

Fox ford Lincoln is always helpful and they have great costumer service with fast service More

by Mauriceh25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Report | Print
October 02, 2024

Ease of scheduling. Friendliness and responsiveness of service rep. Quality service work performed quickly and efficiently More

by Jcostley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know her name. Service rep was great
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October 02, 2024

Fox Ford Dealership is convenient and the Lincoln service side is clean. Grant, service provider is very good. More

by kheady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant
Report | Print
September 19, 2024

I have been getting two vehicle serviced at Fox Ford. They always worked with me when it came to price when servicing these vehicles and they always have a great staff that will always answer your questi More

by mocodeanu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember the names
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September 15, 2024

the service was quick and received status updates all the way. Aimmey was very helpful More

by lakshmikanth_sajja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimmey
Report | Print
Sep 16, 2024 -

Murgado Ford of Chicago responded

Thank you for your wonderful review! We're thrilled to hear that your service experience at Fox Ford Lincoln was quick and that you appreciated the updates. Aimmey will be glad to know that you found her helpful. We look forward to seeing you again soon! Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

September 12, 2024

My service representative Jessica was fantastic and was very informative. I’ve had really bad experiences at service dealerships (fletcher jones audi) and it was refreshing to see how attentive and kind th More

by Austin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Report | Print
Sep 13, 2024 -

Murgado Ford of Chicago responded

Thank you for your wonderful review, Austin! We're thrilled to hear that Jessica provided you with fantastic and informative service. It's gratifying to know that your experience at Fox Ford Lincoln was a refreshing change from your previous ones. We pride ourselves on our attentive and kind staff, and we're glad you noticed! We look forward to assisting you again in the future. Best, Shannon Mandeldove General Manager smandeldove@foxmotors.com (773) 687-7800

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