Murgado Ford of Chicago - Service Center

Outstanding service. They strive to overcome any and all obstructions to make servicing your car a positive experience. They strive to overcome any and all obstructions to make servicing your car a positive experience. More

Service for unscheduled oil change was very fast and staff was very friendly and accommodating staff was very friendly and accommodating More

As Always my Experience at this Service department is always Exceptional...Jennifer is A Gem!!!!!! always Exceptional...Jennifer is A Gem!!!!!! More

Staff were welcoming, professional, polite and answered my questions knowledgeably. They provided me with a driving service to return home which was very helpful for my work. my questions knowledgeably. They provided me with a driving service to return home which was very helpful for my work. More

Lack of communication in responding to inquiry for an appointment. Incorrect information provided regarding vehicle features (and insistence on that incorrect information). appointment. Incorrect information provided regarding vehicle features (and insistence on that incorrect information). More

Grant McKay answered my questions and concerns I had concerning my car and my keys. My vehicle was done in a timely matter! concerning my car and my keys. My vehicle was done in a timely matter! More

Joe the service agent and Julio the manager were both very helpful. Julio researched my inquiry about my warrantte issue, and went the extra mile in attempting to resove it. very helpful. Julio researched my inquiry about my warrantte issue, and went the extra mile in attempting to resove it. More

The person that took care of me did a excellent job He was very courteous and did well on his job was very courteous and did well on his job More

Simple tire replacement. Julista wrestled with wrong tire and tire insurance claim. With great graciousness. Julista wrestled with wrong tire and tire insurance claim. With great graciousness. More

The mechanics at the dealer do a great job and any issue I’ve had, has always been taken care off. The only issue I have is with the folks that receive you at the service desk. I’m not sure why, but in my e I’ve had, has always been taken care off. The only issue I have is with the folks that receive you at the service desk. I’m not sure why, but in my experience the intake people at the service center always seem to be on the offense. For some reason that is unknown to me, they seem eager to preemptively dismiss concerns and always seem shocked that you are there, even when you have a scheduled appointment. Fortunately, the mechanics have always managed to solve my problems fairly quickly and I’ve been happy. I just wish the front service desk staff did a better job of greeting customers and listening. A smile wouldn’t hurt and a little hospitality would go a long way. More