Murgado Ford of Chicago - Service Center

Great welcoming and attention. Service was fast. The people welcoming customers really set the tone and did great. Service was fast. The people welcoming customers really set the tone and did great. More

Quick and efficient! Grant was the best! Very friendly and patient as I had a client call during my wait. Grant was the best! Very friendly and patient as I had a client call during my wait. More

Nice location. Friendly people. Big screen TV. Free bottled water and coffee. Vending machines. No appointment necessary for oil changes. Friendly people. Big screen TV. Free bottled water and coffee. Vending machines. No appointment necessary for oil changes. More

Initially, I was told I could wait for my car during recall service, which was scheduled well in advance. When I arrived, I was told this was not the case and that it was an all-day job. However, a ve recall service, which was scheduled well in advance. When I arrived, I was told this was not the case and that it was an all-day job. However, a very thoughtful employee listened to my scheduling concerns and then worked with the manager to ensure everything could get done that day, while I waited. This was very much appreciated! More

Everything for the services were good however I added the oil change to the safety recall at the dealership because they offer a car wash. That didn’t happen and it was disappointing since I confirmed it wo oil change to the safety recall at the dealership because they offer a car wash. That didn’t happen and it was disappointing since I confirmed it would be washed when I dropped off the car. Also I asked if had been cleaned when I got the notification that the car was ready to be picked up and was texted yes it was cleaned. When we picked up the car it wasn’t cleaned and I was told that the car wash was broken. After I asked again the next day, they told me we could bring the car back however we didn’t have time. More

Provided me with information about the status of my repair and when i could expect my car. . so that I could plan my scedule with the need of my car repair and when i could expect my car. . so that I could plan my scedule with the need of my car More

Outstanding professional service. ! I have been a customer since the location opened. This dealership consistently provides quality work. I also appreciate watch items to proactively a ! I have been a customer since the location opened. This dealership consistently provides quality work. I also appreciate watch items to proactively avid future problems. They never push repairs that you do not need. Thank you. More

Always a friendly helping staff that greets you at your door. Thank you for everything you do. door. Thank you for everything you do. More

It’s not as clean as it was when it was new. i.e., bathrooms. Coffee station. No cups etc i.e., bathrooms. Coffee station. No cups etc More

Outstanding service ! !! Al;way take care of the customers in the most professional way. Becoming better that family !!! !! Al;way take care of the customers in the most professional way. Becoming better that family !!! More