Murgado Ford of Chicago - Service Center

I appreciate to be taken in as a walk in. I came in for prepaid oil change. (Diesel truck) Employees were supper friendly and the manager was super helpful. There was one and only thing that I came in for prepaid oil change. (Diesel truck) Employees were supper friendly and the manager was super helpful. There was one and only thing that surprised me, the price on one basic service that is optional for the diesel engine this time of year. The price was shocking on removing and replacing the fuel filter. That is not the additional service I chose to do. In the commercial world, commercial filter (part) is fairly cheap and I am very well aware of the prices. I think they have to work on breaking down the costs for the customers to make it bit more customer friendly. Book hours and realistic hours matter when it comes to running successful business long term. Next time I'm sure it will be 5 start review. Overall, wonderful dealership, friendly employees, very clean inside and out dealership, keep up doing a great job. Thank you. More

The actual work done on the car was ok, just extremely overpriced. Other dealerships are cheaper. overpriced. Other dealerships are cheaper. More

Poor It was a bait and switch not what I asked for Over priced junk priced junk More

Customer service could be better with deals and explaining what could be done vs what was done that day explaining what could be done vs what was done that day More

I’m appreciative of their efforts to supply a loaner while my vehicle was serviced. Also, providing updates and information about the process the vehicle was a great help in time of need. Thank you while my vehicle was serviced. Also, providing updates and information about the process the vehicle was a great help in time of need. Thank you More

Brought my car in for service early and it was done before noon. Great experience. before noon. Great experience. More

Excellent service and cooperative customer service and nice wonderful staff. Answer all of the questions and explained very well and clearly. nice wonderful staff. Answer all of the questions and explained very well and clearly. More

I'm not sure if it's David or the systems with the ownership change but the communication had been really bad. Ordered a new windshield, came in the next business day but couldn't get me scheduled for ownership change but the communication had been really bad. Ordered a new windshield, came in the next business day but couldn't get me scheduled for the following weeek, no reminder reached out and no reply all day More

Very professional, with the customer in mind. I’ll see you again soon. Will recommend. I’ll see you again soon. Will recommend. More

First time using their service department since murango purchase from fox ford. Happy with service purchase from fox ford. Happy with service More