Murgado Ford of Chicago - Service Center

Good experience today I have had some not great experiences in the service department at Fox in the past three years. But today everything went smoothly. Had a new batte I have had some not great experiences in the service department at Fox in the past three years. But today everything went smoothly. Had a new battery put in, so my clock and date were messed up; suggest you fix that before returning car to the customer. Took me 15 minutes in the parking lot to figure both out and reset it all. More

Moonroof leaked Thankfully the moonroof drains just needed to be cleaned of debris. Unfortunately, that's not covered by extended warranty. Though I didn't have an ap Thankfully the moonroof drains just needed to be cleaned of debris. Unfortunately, that's not covered by extended warranty. Though I didn't have an appointment, the work was done in less than 24 hours. More

Service Brought in for a quick lane oil change, and needed a battery, and battery clip. Alberto Mercado was excellent in explaining the problem, and following Brought in for a quick lane oil change, and needed a battery, and battery clip. Alberto Mercado was excellent in explaining the problem, and following up as the situation needed. More

Cesar was extremely helpful . I had a burned out bulb in my rear tailight assembly, which was enteiyl replaced only months ago. Cesar got the bulb, found a tech and had it replac . I had a burned out bulb in my rear tailight assembly, which was enteiyl replaced only months ago. Cesar got the bulb, found a tech and had it replaced in minutes! More

Quick and fast! Alonzo is great to work with and always provides an update and checks in when additional parts are needed. Will be returning! provides an update and checks in when additional parts are needed. Will be returning! More

Excellent, quick service! Friendly staff! Have never had an issue here. Everything has been quick and thorough. Brad (fleet manager) was excellent. Looking forward to returning (or not ha Have never had an issue here. Everything has been quick and thorough. Brad (fleet manager) was excellent. Looking forward to returning (or not having to :)). Thanks again all. More

first visit! This was my first visit to Fox for an oil change, and I was pleased. They were able to expedite the service for my Fusion and everyone was professio This was my first visit to Fox for an oil change, and I was pleased. They were able to expedite the service for my Fusion and everyone was professional and friendly. I look forward to a good relationship with Fox! More

A Comprehensive Experience Five Stars is easy to justify here... 1-Ease of appointment from start to finish, whether it’s Quick Lane or more extensive service. 2-Comfortable a Five Stars is easy to justify here... 1-Ease of appointment from start to finish, whether it’s Quick Lane or more extensive service. 2-Comfortable and clean customer amenities. 3-Superb service department representatives (Anibal for this recent visit). 4-Clear and timely communication through all phases of my service appointment. 5-A trouble-free record of service or repair work on my Ford Focus, since I first brought my car in when the facility opened. More

Very Responsive The Fox Ford Service team welcomed me, listened to my issue, and kept me informed as they went through the diagnostic and repair process. First class The Fox Ford Service team welcomed me, listened to my issue, and kept me informed as they went through the diagnostic and repair process. First class service! More

Professional! Politely greeted when I pulled in, kept me informed on the progress of my vehicle. Also while I was having my coffee Robin brought me up to date on t Politely greeted when I pulled in, kept me informed on the progress of my vehicle. Also while I was having my coffee Robin brought me up to date on the new MKC that will be out this fall. More