Murgado Ford of Chicago - Service Center

Had a tire blowout then blown away by the service received. I hit a pothole which blew out my tire. I had to put on my mini spare since it was Sunday. I Called Monday morning at 8:00 a.m. to see when I can get I hit a pothole which blew out my tire. I had to put on my mini spare since it was Sunday. I Called Monday morning at 8:00 a.m. to see when I can get a new tire and have it installed. I was very busy at work and could not drop my car off . Nick at Fox Lincoln offered to pick my vehicle up at my work in Elk Grove Village which is just under 20 miles from the dealership in an hour! Sure enough, Eric showed up promptly at 9:00 a.m. Eric asked when I get off work and I said 5:00 p.m. Eric left and said he will be back around 4:00 with my car washed and fixed. As promised, Eric showed up just after 4:00 and my was sparkling clean. Very satisfied with all the guys at Fox Lincoln More

Courteous complete service I scheduled an appointment for an oil change online. It took a little while before a service agent came out to meet with me, but he gave me an estimat I scheduled an appointment for an oil change online. It took a little while before a service agent came out to meet with me, but he gave me an estimate on how long I would have to wait, and my car was completed in less time. I was informed of what would be needed done the next time I come in. More

Pleasant My only complaint is that I asked if they would do an exterior car wash, they said sure they would, but then they didn't wash it. My only complaint is that I asked if they would do an exterior car wash, they said sure they would, but then they didn't wash it. More

Friendly staff, quick service, easy in and out to get a few things checked, followed guidelines and precautions for safety during covid situation well too few things checked, followed guidelines and precautions for safety during covid situation well too More

Great job! People at this dealership are highly professional and courteous. They got me in and out with no drama. It’s a pleasure to have service done here. One People at this dealership are highly professional and courteous. They got me in and out with no drama. It’s a pleasure to have service done here. One thing I would recommend is, if you’re going to provide a car wash, the vehicle should be completely dried. Other than that small thing, I’m quite satisfied with their staff and the work they do. More

As always, a terrific service experience My husband took our car in for an oil change and they discovered that my catalytic converter was not attached properly. They took care of this and my My husband took our car in for an oil change and they discovered that my catalytic converter was not attached properly. They took care of this and my service engine soon light went off! Problem solved. Thanks so much, Boris and Fox Ford. More

The service department is always great. Johnny was very informative and helpful with explaining my car repairs and the guys had my car fixed and ready in one day. I will continue to use Fox Ford for any ca informative and helpful with explaining my car repairs and the guys had my car fixed and ready in one day. I will continue to use Fox Ford for any car maintenance. Trustworthy, timely and very friendly!! More

Johnny is simply the best! Thanks to the whole Fox Ford team for consistently great service! They get me in and out, and always communicate any issues! team for consistently great service! They get me in and out, and always communicate any issues! More

Check-in was smooth with questions answered. Waiting Check-in was smooth with questions answered. Waiting time was acceptable. The Items on the service appear to have been well done. Car came back Check-in was smooth with questions answered. Waiting time was acceptable. The Items on the service appear to have been well done. Car came back clean. Price is very reasonable for the work received. More

Excellent Service, Quick and Accurate The dealership has been very good since I started going to get my car repaired and maintained. I drive in, quickly get an estimate, and because I rat The dealership has been very good since I started going to get my car repaired and maintained. I drive in, quickly get an estimate, and because I rather not have to go back and forth to the dealership, I wait until the repairs are done. The property is clean, well maintained and with the right amount of amenities for waiting customers. More