Murgado Ford of Chicago - Service Center

Excellent I made an appointment to come for recall/resplacement of the passenger seat airbag. Lillian was wonderful to work with and helped to make the experien I made an appointment to come for recall/resplacement of the passenger seat airbag. Lillian was wonderful to work with and helped to make the experience pleasant, quick and easy. More

Service Johnny was great from walking in to final. He followed up and also we looked at a new car with me that was in service bay. Will buy my next car from F Johnny was great from walking in to final. He followed up and also we looked at a new car with me that was in service bay. Will buy my next car from Fox Ford More

The Works When ever I come here they treat me like a king . They always solve whatever problem I . They take their time and get it right , and best of all thei When ever I come here they treat me like a king . They always solve whatever problem I . They take their time and get it right , and best of all their price is always right. More

Jessica was fantastic! I loved working with Jessica. She made the entire process effortless and seamless, which made me comfortable about having the work done to my car at t I loved working with Jessica. She made the entire process effortless and seamless, which made me comfortable about having the work done to my car at this location More

Unreliable estimate! I was told a replacement key was $179.00. I thothat was expensive, but I needed another key. I get to the dealership and the service department tells I was told a replacement key was $179.00. I thothat was expensive, but I needed another key. I get to the dealership and the service department tells me it’s going to be $369.00, I was floored. The salesman I had told me the original cost was $179.00 it wasn’t, he also said he ordered seat covers for me which I waited for 2 weeks to arrive, they didn’t, because they were never ordered. So in short, I waited a month to get another key and never got my seat covers after waiting for 2 weeks. All in all, I’m highly disappointed with Fix Ford and sound not recommend anyone buying from you. After I spent $40,000, I get treated like crap! More

Quick, courteous, cost-effective, professional service I was promptly greeted by Alonzo. He was very professional, courteous, and conscious of my time. He got my car in and out and I was on my way in no ti I was promptly greeted by Alonzo. He was very professional, courteous, and conscious of my time. He got my car in and out and I was on my way in no time. Previously, I owned another brand of vehicle for 10 years. The prices at that dealership, and the cost of ownership, were much higher than my Lincoln and Fox Ford Lincoln. I will definitely be a return customer and would recommend to my friends and family. Thanks Alonzo! More

Lions & Tigers & Dead Batteries, Oh My! Saturday I drove from the city to Mt. Prospect only to have my 5 year old battery die out there. Got a jump, called Fox Ford in a panic as I need the Saturday I drove from the city to Mt. Prospect only to have my 5 year old battery die out there. Got a jump, called Fox Ford in a panic as I need the car for a road trip Tuesday. They told me to come straight there, and proceeded to pop a new battery in for me. Trip saved!! Thanks for getting it done so quickly! More

service I was impressed of how fast and courteous and professional they took care of me ,advisor johnny is very professional and took very good care of my nee I was impressed of how fast and courteous and professional they took care of me ,advisor johnny is very professional and took very good care of my needs ,kept me well updated More

Service Employee Johnny at the dealership was very helpful with the whole process of fixing my truck very accommodating Thank you for all your help John Employee Johnny at the dealership was very helpful with the whole process of fixing my truck very accommodating Thank you for all your help Johnny More

Timely Service I was impressed by the amount of time required for the recall work on my vehicle. I waited less than 2 hours for a job that could've taken a half-day I was impressed by the amount of time required for the recall work on my vehicle. I waited less than 2 hours for a job that could've taken a half-day. More