Murgado Ford of Chicago - Service Center

My service technician was fantastic. He was professional, knowledgeable, and helpful. The services I received were also great. I received a thorough inspection report, which was helpful. He was professional, knowledgeable, and helpful. The services I received were also great. I received a thorough inspection report, which was helpful. My only complaint is the wait time. I had an appointment at 2pm and received an oil change and a new tire. I did not leave there until about 5pm. More

I have an extended warranty with Ox Care Care on my car. I provided the contract number and phone number for contacting claims. The call was never made. Instead of calling the warranty company and getting I provided the contract number and phone number for contacting claims. The call was never made. Instead of calling the warranty company and getting permission to do the work as required, Jennifer made the decision to just go ahead and do the work without prior authorization because she did not think it would be covered. In reality the warranty company would have paid for the work had their process been properly followed. As a result the claim was denied and I am out $550. Jennifer's response was "I have never seen a warranty company cover this type of work." Had she followed the proper protocol she would have been able to see it covered and I would not have had to pay out. Not happy!! More

I brought my car in for oil change, multi-point inspection, and replacement of the right passenger door mirror. The staff was professional and performed the necessary work quickly. Julisa was very inspection, and replacement of the right passenger door mirror. The staff was professional and performed the necessary work quickly. Julisa was very good at maintaining communication and keeping me updated on the status of my car. More

Great service. Excellent customer service. A huge improvement from my visit four years ago. I will always return as a repeat customer. Excellent customer service. A huge improvement from my visit four years ago. I will always return as a repeat customer. More

I had an appointment, luckily it was a warranty issue. I’ve had. Issues with other places but this was hassle free. I’ve had. Issues with other places but this was hassle free. More

I brought my car in for oil change, multi-point inspection, and replacement of the right passenger door mirror. The staff was professional and performed the necessary work quickly. Julisa was very inspection, and replacement of the right passenger door mirror. The staff was professional and performed the necessary work quickly. Julisa was very good at maintaining communication and keeping me updated on the status of my car. More

The service center was very accommodating, polite and friendly. The issue was analyzed and it was determined nothing needed to be done to resolve the issue. The issue still exists. friendly. The issue was analyzed and it was determined nothing needed to be done to resolve the issue. The issue still exists. More

They lost my antena. Jennifer got me a new one. They just drop the car outside, no explanation of what they did Jennifer got me a new one. They just drop the car outside, no explanation of what they did More

Communication is not all that great. Trying to contact someone in there by phone. It's hard to get anyone and you go to several different operators to get to talk to anybody in the Linco Trying to contact someone in there by phone. It's hard to get anyone and you go to several different operators to get to talk to anybody in the Lincoln area. More

A THREE hour wait for a fleet oil change is unacceptable. I would rather drive to a different ford dealer than go here. I would rather drive to a different ford dealer than go here. More