Murgado Ford of Chicago - Service Center

The Works Prompt service....Excellent customer interface...Excellent review of auto status. Will be back for the 40,000 mile checkup Will recommend to ALL my Prompt service....Excellent customer interface...Excellent review of auto status. Will be back for the 40,000 mile checkup Will recommend to ALL my friends who own Ford products because of excellent service provided. More

Great Customer Service Working with Carlos was fantastic. He walked me through everything the techs discovered and the repairs were done on time. I will continued to come ba Working with Carlos was fantastic. He walked me through everything the techs discovered and the repairs were done on time. I will continued to come back here for all my work. Great Service!!! More

Great Services I had to wait for my car. They kept checking back with me and keeping me posted on how long the service was going to take. I called before to make sur I had to wait for my car. They kept checking back with me and keeping me posted on how long the service was going to take. I called before to make sure the wait wasn't going to be too long. It was really helpful and smooth. Much appreciated! More

Quick Lane I drove up to the Quick Lane and 5:30 for The Works and got checked-in right away. The service was fast and friendly! The dealership is very modern I drove up to the Quick Lane and 5:30 for The Works and got checked-in right away. The service was fast and friendly! The dealership is very modern and I love that there is a Ford dealership in the city again! More

Employees are very nice Very professional staff. Essex is a really happy and fun guy; he makes me happy to be a customer. Price was a lot better than I expected to pay at a Very professional staff. Essex is a really happy and fun guy; he makes me happy to be a customer. Price was a lot better than I expected to pay at a dealership. More

Battery Change My experience was great at Fox Ford Lincoln. I got my Ford from a dealership out of State and I was receiving free oil changes from that dealership un My experience was great at Fox Ford Lincoln. I got my Ford from a dealership out of State and I was receiving free oil changes from that dealership until I moved. As I was getting my battery changed someone in customer service called to see if they could change the free oil changes to the Fox Ford dealership, which they absolutely did not have to do. Great customer service, and quick service! I would highly recommend! More

Best dealership experience I arrived on time via appointment. Out and on my way within an hour with a freshly washed car. I took my complimentary latte to go. I arrived on time via appointment. Out and on my way within an hour with a freshly washed car. I took my complimentary latte to go. More

OIL & FILTER CHANGE.. WENT JUST FINE, NO OTHER ISSUES. WENT VERY TIMELY, QUICKER THEN REALLY ANTICIPATED. ENJOYED TWO COOKIES WHILE WAITING. THANK YOU FOR UN EXPECTED CAR-W WENT JUST FINE, NO OTHER ISSUES. WENT VERY TIMELY, QUICKER THEN REALLY ANTICIPATED. ENJOYED TWO COOKIES WHILE WAITING. THANK YOU FOR UN EXPECTED CAR-WASH. More

Honest, Fast, and Personable at a Great Price I was greeted very promptly and professionally. The services recommended were honest and rendered quickly. The prices were much better than what I was I was greeted very promptly and professionally. The services recommended were honest and rendered quickly. The prices were much better than what I was expecting. An oil change is comparable in price to a Jiffy Lube, maybe even cheaper, and you get the dealership experience. I will be returning many times in the future. Thank you! More

Excellent and fast service I was able to bring my car in the day I called. Johnny met with me and based on my description of the issue, accurately diagnosed the issue. He gave I was able to bring my car in the day I called. Johnny met with me and based on my description of the issue, accurately diagnosed the issue. He gave me an estimate on when they'd be able to return my vehicle (about 3 days), but was able to turn it around the very next day. And because it was covered under my extended warranty, it was quick, painless and really cheap. All around excellent experience. More