Murgado Ford of Chicago - Service Center

Speedy response to a scary problem A software glitch prevented our 2015 focus from shutting off! An on-line search told us that the problem was the subject of a recall, Visiting Chic A software glitch prevented our 2015 focus from shutting off! An on-line search told us that the problem was the subject of a recall, Visiting Chicago from out of town, we researched Ford dealers and found Fox, fully expecting to have our car laid up for an extend period awaiting repair. On the contrary, helpful Fox staff had us on our way in little more than an hour. Couldn't ask for more. More

Great service and great people - thank you. I brought my Flex in to finish the work they began last week - a tire sensor hadn't come in and was now available. It went quickly and Anibal made su I brought my Flex in to finish the work they began last week - a tire sensor hadn't come in and was now available. It went quickly and Anibal made sure that I didn't pay (a second time) for the part. Quick, courteous, and friendly. Thanks. More

Experienced in customer service. My last two visits was very satisfying, because Noah made things easy rather than stressful as it has been at another repair shops. Give Noah a rai My last two visits was very satisfying, because Noah made things easy rather than stressful as it has been at another repair shops. Give Noah a raise. More

Tire repair Very friendly and helpful staff. It was very busy and they were very helpful and would update me often on the progress. They also checked in with me t Very friendly and helpful staff. It was very busy and they were very helpful and would update me often on the progress. They also checked in with me the following day to make sure everything was ok. More

Thanks for making the experience painless. I came in for an oil change and the staff was friendly and helpful, and everyone seemed to care . for making the experience painless. I came in for an oil change and the staff was friendly and helpful, and everyone seemed to care . More

25k check Service was great this time and very quick. Service Advisor Aniba was helpful and knowledgeable. I could see a few of the service improvements are in Service was great this time and very quick. Service Advisor Aniba was helpful and knowledgeable. I could see a few of the service improvements are in place and working. More

The works package & alignment Essex's customer service was great! He was quick to energetically greet everyone in the waiting room as well as offer snacks, drinks, or anything to m Essex's customer service was great! He was quick to energetically greet everyone in the waiting room as well as offer snacks, drinks, or anything to make our wait or time there more comfortable. More

Easy experience No need to make an appointment for routine service. Just drive in, have a seat in the comfortable waiting room, get quick, quality work, and off you No need to make an appointment for routine service. Just drive in, have a seat in the comfortable waiting room, get quick, quality work, and off you go. They even wash your car for free. More

Outstanding consideration for customers I brought my car in for brakes, tires, filters, and oil - it took a little over 3 hours. I was able to use their Wi-Fi for work while I waited, so no I brought my car in for brakes, tires, filters, and oil - it took a little over 3 hours. I was able to use their Wi-Fi for work while I waited, so no work was lost, and when I told them that I had a conference call, they found me a quiet office in which to hold the call. It made my day a lot easier and waiting cost me nothing. Thank you. More

Good service and friendly atmoshere convenient location Fast service friendly atmosphere reasonable rates clean good coffee and great chocolate chip cookies waiting rooms are clean and comfortable lots of c Fast service friendly atmosphere reasonable rates clean good coffee and great chocolate chip cookies waiting rooms are clean and comfortable lots of cars to look over More