Murgado Ford of Chicago - Service Center

Service department For the first time I had a bad experience with your service department I made an appointment to bring my car in to have it checked out for rattling no For the first time I had a bad experience with your service department I made an appointment to bring my car in to have it checked out for rattling noise and I was told that I can get a loaner car and nobody seems to know about it and so I called today twice to speak to Emily and she never called me back to let me know about the situation and I talked to the service manager there the day he can help me my name is Kirk yankaway and I think you do real good work you did good work on my car the first time it was there I just couldn't get any answers this time. More

Good service good work I think they did a very good. Fixed the job I went 2 other shops to do and you fixed it. But way to expensive, that’s why they say don’t bring you ca I think they did a very good. Fixed the job I went 2 other shops to do and you fixed it. But way to expensive, that’s why they say don’t bring you car to a dealership because it’s way over priced. More

Well satisfied Timely service as was within the time period I needed the work to be completed. Received updates to the service required by phone call and was assure Timely service as was within the time period I needed the work to be completed. Received updates to the service required by phone call and was assured work would be completed timely. More

Good experience with oil change Very nice guys. They seemed very trustworthy to me and it definitely appeared that they wanted me to think of them in the future for any auto servicin Very nice guys. They seemed very trustworthy to me and it definitely appeared that they wanted me to think of them in the future for any auto servicing needs (even oil changes of non-Ford/Lincoln vehicles. More

Problem fix I hope the 2nd visit cleared the problem . Water was draining into the passenger compartment from the air conditioner. 1st cleaning did not work, the I hope the 2nd visit cleared the problem . Water was draining into the passenger compartment from the air conditioner. 1st cleaning did not work, the second appears to have solved the problem so far. Your staff was very helpful with a difficult problem. More

great service friendly service, timely, affordable. my service helper was friendly and took care of all of my car needs. My car was washed, cleaned, and ready to friendly service, timely, affordable. my service helper was friendly and took care of all of my car needs. My car was washed, cleaned, and ready to go. More

GREAT SERVICE IN A TIMELY FASHION. I CALLED THE SAME DAY FOR A RECALL APPOINTMENT. I was seen and taken care of in a short wait. they were friendly and knew what to do without me havin I CALLED THE SAME DAY FOR A RECALL APPOINTMENT. I was seen and taken care of in a short wait. they were friendly and knew what to do without me having to explain why I was there. I was very satisfied with the repair and have had no problems since. More

Speedy response to a scary problem A software glitch prevented our 2015 focus from shutting off! An on-line search told us that the problem was the subject of a recall, Visiting Chic A software glitch prevented our 2015 focus from shutting off! An on-line search told us that the problem was the subject of a recall, Visiting Chicago from out of town, we researched Ford dealers and found Fox, fully expecting to have our car laid up for an extend period awaiting repair. On the contrary, helpful Fox staff had us on our way in little more than an hour. Couldn't ask for more. More

Great service and great people - thank you. I brought my Flex in to finish the work they began last week - a tire sensor hadn't come in and was now available. It went quickly and Anibal made su I brought my Flex in to finish the work they began last week - a tire sensor hadn't come in and was now available. It went quickly and Anibal made sure that I didn't pay (a second time) for the part. Quick, courteous, and friendly. Thanks. More

Experienced in customer service. My last two visits was very satisfying, because Noah made things easy rather than stressful as it has been at another repair shops. Give Noah a rai My last two visits was very satisfying, because Noah made things easy rather than stressful as it has been at another repair shops. Give Noah a raise. More