Murgado Ford of Chicago - Service Center

1- never been greeted in under 5 minutes after pulling in the garage. 2-you say diagnosis costs $190 and try to charge $220 when it’s not taxed (one decent employee did give me a courtesy oil change because the garage. 2-you say diagnosis costs $190 and try to charge $220 when it’s not taxed (one decent employee did give me a courtesy oil change because of the incorrect charge) 3- last two times I’ve gone here for a multipoint inspection, you listed about $6k worth of work. Both times I took it to another ford dealer for a 2nd opinion and they said I didn’t need half the things you were saying. Either your mechanics are DEI or you’re trying to reel in the extra cash hoping the customer isn’t aware of what’s going on under the hood. 4- honesty is not your thing I see. 5- I’ve asked twice for someone to appraise my truck in the event I might want to trade it in. The one time they did inspect it and said they would call me and…crickets! My customer service experience has me just downright awful. More

Very pleasant and polite. Was very pleasant and gave me heads up with any issues with my vehicle. Very happy about that Was very pleasant and gave me heads up with any issues with my vehicle. Very happy about that More

The work performed on my call for a recall issue was satisfactory, but I feel the vehicle inspection and recommended services were extremely over priced (except the oil change was somewhat reasonably pr satisfactory, but I feel the vehicle inspection and recommended services were extremely over priced (except the oil change was somewhat reasonably priced), and potentially even unnecessary on a 10 year old car. More

Michael was very helpful, and did a great job. These surveys no longer accurately gauge customer sentiments and should not be used to gauge customer feelings These surveys no longer accurately gauge customer sentiments and should not be used to gauge customer feelings More

The service team is the best I have experienced. Keep the team together. Also appreciate the ample waiting space . Your new scheduling app is an improvement as well Keep the team together. Also appreciate the ample waiting space . Your new scheduling app is an improvement as well More

Great services very satisfied fast and accurate attentively cheerful analysis helpful on all ways on getting car attentively cheerful analysis helpful on all ways on getting car More

They were courteous and professional. Always treated well and the work is done in a timely fashion. Always treated well and the work is done in a timely fashion. More

Super friendly and knowledgeable service! I’m always impressed when I go there. Great little waiting area too. I’m always impressed when I go there. Great little waiting area too. More

Great service. I was attended to as soon as I came in and everything was communicated to me as to what to expect. I was attended to as soon as I came in and everything was communicated to me as to what to expect. More

Bad communication and too expensive. Did not solve my issue and charged $220 for nothing. Did not solve my issue and charged $220 for nothing. More