Murgado Ford of Chicago - Service Center

Too D…expensive Who ever heard of $ 100+ to change 2windshield wirpers I have no choice but to try another Ford for servic next time 2windshield wirpers I have no choice but to try another Ford for servic next time More

Very helpful the minute I drove in. Jasmin kept me updated and let me know when my truck was done. I loved that they washed my truck Jasmin kept me updated and let me know when my truck was done. I loved that they washed my truck More

They could do a much better job with customer service. When I’ve taken my car in, they always ask me what I’m there for, even though my appointment is in their computer. Also, one time when the part that When I’ve taken my car in, they always ask me what I’m there for, even though my appointment is in their computer. Also, one time when the part that was on back order didn’t come in within their prescribed window, they deleted the service ticket and just left me hanging. I had to call and follow up when I didn’t hear from them and then the process started all over again. This latest time I took my car in for an issue and they said it would be two weeks for the part. It has now been 6 weeks. I called about 3 weeks ago to check status and they said there was no record of my issue - apparently because it wasn’t logged in the system due to it not being resolved. When I pressed, they called Parts and found my issue. At that point they told me the part was on back order and it would be in by the end of June. Then the day before yesterday I got a call from them saying the part won’t be in until mid-July. I seriously wonder if that will be true. I’m not at all happy with the practice of not keeping parts in stock. More

The service tech was pleasant and attentive. She did make excuses for everything that was on my mind about the car. I haven’t owned an American car in over 30 years until this car and it will b She did make excuses for everything that was on my mind about the car. I haven’t owned an American car in over 30 years until this car and it will be my last. Quality just isn’t there. Level of service lacks as well. There was an issue with my windshield washer pump and Murgado was going to charge me $700 to repair it and I had my local ASCE Certified mechanic look at it and he fixed it for nothing. It was that simple. More

Quick and easy service, comfortable waiting to get work done while you wait - thank you done while you wait - thank you More

Vanessa was amazing and very accommodating. She went out of her way to make sure that my service was done quickly! She went out of her way to make sure that my service was done quickly! More

They were very friendly and went through everything happening to my car in detail. Responsive to questions that came up happening to my car in detail. Responsive to questions that came up More

Communication overall was a bit lax, when I arrived I guess the system was down but was awaiting acknowledgment for a bit of time guess the system was down but was awaiting acknowledgment for a bit of time More

Well organized, efficient service, value the shuttle service to get to and from, good location service to get to and from, good location More

Too many people involved without a communication plan so the customer issues are lost in translation Service agents asking for unjustified charges the customer issues are lost in translation Service agents asking for unjustified charges More