Murgado Ford of Chicago - Service Center

It took over three weeks to get my vehicle in for service. I I was told that there were no loners available. Then they couldn’t complete all repairs because some of them had to be approved by the factory. I have I was told that there were no loners available. Then they couldn’t complete all repairs because some of them had to be approved by the factory. I have had my MKT back for almost a week and still no call about fixing the stitching on the door panel. I was also not given my car report. I have the extended warranty and expect Fox to honor it. The service guy Sergio, was always professional and courteous More

Quick and knowledgeable staff The service was quick and the staff was friendly. I love this dealership! I will definitely recommend to friends and family. Try to set up an appointm The service was quick and the staff was friendly. I love this dealership! I will definitely recommend to friends and family. Try to set up an appointment if possible! More

Fabulous Fox Ford After my oil change last Saturday I was recommended to get some work done. Rear Brakes and wipers etc...So I made an appointment with Carlos and every After my oil change last Saturday I was recommended to get some work done. Rear Brakes and wipers etc...So I made an appointment with Carlos and everything went as planned! Great job Great people and service More

The Works Went in at lunchtime to get The Works, expecting a long wait...I was in and out in under 30 minutes! It was great! I got great customer service from Went in at lunchtime to get The Works, expecting a long wait...I was in and out in under 30 minutes! It was great! I got great customer service from Abib A. More

Customer Service is #1 Carlos and his crew are the best! Got the works oil change that includes a inspection to which the tech made his recommendations and I was be back to Carlos and his crew are the best! Got the works oil change that includes a inspection to which the tech made his recommendations and I was be back to get them done More

6 month oil change and wiper blades replaced. Service was excellent and quick. Missing was the car wash but was told to stop by anytime when it is working for a free wash. Service was excellent and quick. Missing was the car wash but was told to stop by anytime when it is working for a free wash. More

"The Works" oil and filter change I have lost track of the dates, but I came in on two consecutive days....I had called prior to the first visit to make an appointment and was told tha I have lost track of the dates, but I came in on two consecutive days....I had called prior to the first visit to make an appointment and was told that it was not necessary. If I was available to come in during the afternoon, I would be taken in right away. I did just that, arriving around 1:00pm and, after checking in, I went to the waiting area. I was sitting near the windows looking out into the service area and kept expecting to see my F-150 move past to begin the service. However, I waited and waited and still no movement with my truck. Finally, after waiting over TWO hours and my truck still not moved, ,I could wait no longer and went out to the check-in area where I was met by Nick Pfropper, the Assistant Service Manager. I explained that I had been waiting far too long and I needed to leave to meet an appointment. Nick immediately seized the situation and made an appointment the first thing the following morning. The next morning, I arrived just before 9:00am and was greeted by Nick, whereupon my truck was immediately taken in and I was out of there within an hour. To my surprise, when I went out to pay, Nick informed me that the service was done complimentary and at no charge. in addition, he provided me with a coupon to provide the next oil/filter change at no charge as well. I was floored by Nick's kindness and understanding and his attention to customer service in making up for the frustration from the prior day. It was greatly appreciated and restored my loyalty and confidence in Fox Ford Lincoln. Thank you, Nick!! More

Routine Maintenance and Brakes Everyone was extremely friendly and made sure I understood everything that was going to happen to my vehicle. Alonzo walked me back to the service are Everyone was extremely friendly and made sure I understood everything that was going to happen to my vehicle. Alonzo walked me back to the service area and showed me exactly what my brakes looked like and why they needed to be replaced. My work was done faster than expected and for less than the quoted price, even on a Saturday. The facilities are fantastic and I will be happy to bring my Escape back here again soon. More

Needed oil change and to get light bulb changed Alonzo bass was awesome he was quick and made things easy for me I really did appreciate it thank you I will be back please make sure to praise Alonzo Alonzo bass was awesome he was quick and made things easy for me I really did appreciate it thank you I will be back please make sure to praise Alonzo bass he did a great job More

Helpful! The guy who checked me out walked me through all of my paper work and explained all of the ratings. Very friendly and efficient, will be back! The guy who checked me out walked me through all of my paper work and explained all of the ratings. Very friendly and efficient, will be back! More