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Murgado Lincoln of Chicago

Chicago, IL

4.2
296 Reviews
Murgado Lincoln of Chicago in Chicago, IL, is proud to be an automotive leader in our area. Since opening our doors, Murgado Lincoln of Chicago has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Murgado Lincoln of Chicago will get you into the car or truck you choose with professionalism and attention to your needs.
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2501 N Elston Ave

Chicago, IL

60647

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Showing 296 reviews

May 30, 2025

Basic oil change is now $120? My last one cost $63.17 Dec 27th 2024. I realize there is new ownership. However, that’s almost 100% markup minus taxes. Thankfully the service rep J More

by Jason Davis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Julisa was wonderful.
May 30, 2025

This was my 2nd visit, a lot of confusion, even with appointment. No car wash. More

by saraheharrod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Hayes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025

The work that was supposed to be done on my car is now broken again after 2 weeks More

by Maribethrose
Recommend Dealer
No
May 29, 2025

Had a major issue caused by a faulty Ford design. They did nothing to help and suggested repairs that were more than the value of my car. It took nearly an hour to pick up my car since there was on More

by makagral
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Randy Holder
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

Murgado Lincoln of Chicago responded

Thanks for your review. We’re sorry for the frustration caused by the faulty Ford design and the unhelpful response you received. We’re addressing our staffing and service processes to improve. Please reach out so we can explore solutions for your vehicle’s issue. We hope to make this right for you!

May 28, 2025

The salesman Edgar was very nice and informative and helpful. I will being calling him back for him to help with the car which I appreciate More

by bettyjo.bailey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ali Bilal
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edgar Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

Murgado Lincoln of Chicago responded

Thanks for your review! We're glad Edgar was so nice, informative, and helpful during your visit. We look forward to assisting you when you reach out to him for your car needs!

May 26, 2025

Didn't check airbags as was noticed in recall, after shifter bushing works compleated the shifter doesn't work properly for L position. More

by Rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Divis Hightower
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Murgado Lincoln of Chicago responded

Thanks for your review. We’re sorry the airbag recall wasn’t addressed and for the issues with the shifter bushing repair affecting the L position. That’s not the service we aim to provide. Please reach out so we can set up an appointment. We’re here to make this right!

May 26, 2025

Nick was the best - helpful, informative and sure I was in the loop on service work! More

by jmandalcio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nickolaus Pfropper
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Murgado Lincoln of Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great experience!

May 26, 2025

Such friendly and comprehensive service provided to us as we were from out of state and needed help! More

by MaryRajasekhar975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Murgado Lincoln of Chicago responded

Thanks for your review! We're thrilled Nick was so helpful and kept you informed throughout your service. We're here when you need us next!

May 26, 2025

After being a customer for years, I’ve noticed the intake service folks never communicate to those doing the work. There is always an element of over-promises (including basic things like topping off tire ai More

by McAfee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Murgado Lincoln of Chicago responded

Thanks for your review. We’re sorry for the miscommunication between our intake team and service staff. We value your long-term loyalty and are addressing these issues to improve coordination and delivery. Please reach out so we can ensure your next visit meets your expectations. We’re here to make it right!

May 26, 2025

Exceptional experience can’t say enough about the top notch attention and professionalism from Anthony More

by adelmanncs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Assad Hamzeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Murgado Lincoln of Chicago responded

Thanks for your review! We're thrilled Anthony provided such top-notch attention and professionalism. We're here when you need us next!

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