Murgado Lincoln of Chicago

What should have been a straightforward lease devolved into weeks of shifting paperwork and managerial evasion. After I signed, I received multiple “updated” contracts that changed material terms payment, into weeks of shifting paperwork and managerial evasion. After I signed, I received multiple “updated” contracts that changed material terms payment, mileage, and tax/fee language. When I asked them to honor what we discussed up front, I was repeatedly dismissed, instead of seeing anyone take ownership and correct the problem. In my view, that response speaks to culture and oversight, not customer service. Beware. Communication required constant chasing. Emails often sat until I followed up. My written cancellation under the dealership’s own Conditional (Spot) Delivery Agreement was ignored. Routine registration stretched to roughly three months before plates were issued. That is not normal for a competent operation. To be precise, the dealership did not honor the initial verbal agreement discussed with the salesman, and subsequent documents repeatedly introduced new terms. Ultimately, they only did what they should have done after I identified and invoked a clause in their own contract that pressured them. In my opinion, absent that contractual leverage, they would not have resolved it appropriately. Regarding professional conduct, my interactions with General Manager and Finance Manager were, in my opinion, aggressive and dismissive, the opposite of what you want as a customer. Unless you’d want to get a migraine, look elsewhere. If you’re a busy professional and want a hassle free experience, I would go elsewhere. One individual I interacted with handled his narrow piece of the process (license plate processing) professionally. Frankly, he felt like someone trying to do the right thing within a system that does not support him, and in my opinion he doesn’t deserve the business environment he’s working in. That single exception does not change my overall assessment. And the way I think about purchasing a car has changed dramatically. More

2 hours plus for a oil change and tire rotation with an appointment is way to long in my opinion. What would be the reason to keep coming back? appointment is way to long in my opinion. What would be the reason to keep coming back? More

To assist my son before I left town I offered to resolve a low tire pressure warning on his Ford Escape. It being a Monday morning, a historical bad day to visit a dealership I was as not confident in the o a low tire pressure warning on his Ford Escape. It being a Monday morning, a historical bad day to visit a dealership I was as not confident in the outcome. To my surprise and delight the write up tech took me right away and two hours s as bd a car wash later I was on my way. Kudos to the dealership and staff. Great facility, knowledgeable staff and fast service. More

Had 3 cars I saw online to check out. Good advertised price and trade in better than anticipated. Sales and finance excellent.On the road in about an hour. Bought lots of cars in the last Good advertised price and trade in better than anticipated. Sales and finance excellent.On the road in about an hour. Bought lots of cars in the last 50 years but this is one of my best experiences. More

Brought vehicle in for multiple recalls and failure to pass emissions due to update needed. I was charged for unnecessary diagnostic testing and and oil change that was not needed. $400 later and my vehic pass emissions due to update needed. I was charged for unnecessary diagnostic testing and and oil change that was not needed. $400 later and my vehicle still failed emissions. Update that was needed for my vehicle to pass emissions was not done the first time. Had to schedule another appointment. This dealership is not trustworthy. They should have completed recalls and updates as I asked. There is no charge for this but insisted my vehicle needed diagnostic testing to pass emissions when it didn't. More

They had my vehicle a day and a half. Less than 1 week after I paid for repairs and picked it up the issue came back. Less than 1 week after I paid for repairs and picked it up the issue came back. More

Overall I thought the car buying process was good. I had two criticisms. I was unhappy with the outdated misleading web site. I thought the paper work and the delivery process took too long. I had two criticisms. I was unhappy with the outdated misleading web site. I thought the paper work and the delivery process took too long. More

Service Advisor Grant McKay goes over all the recommendations needed on your vehicle. Answers any questions or concerns pertaining to your vehicle. Very professional and courteous upon arrival! recommendations needed on your vehicle. Answers any questions or concerns pertaining to your vehicle. Very professional and courteous upon arrival! More

Unprofessional and absolutely rude and incompetent lazy xxx diets not all the parts guy was act very help and sorry for his coworkers behavior xxx diets not all the parts guy was act very help and sorry for his coworkers behavior More